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Cannot launch the game with the new patch

CyberOnEso
CyberOnEso
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Firstly, I know the servers are still offline.

However, before I get to the logon screen and before the client makes a connection with the server I am getting this error message
tUavly4.png

I believe this is similar to what occured with some people when the PTS for Ascending Tide started.

Is this happening for anyone else and/ or did anyone find a fix or workaround for when this occured on the week 1 PTS.

Many thanks!

@ZOS_GinaBruno @ZOS_Kevin @ZOS_KaiSchober Could you please advise or escalate this, many thanks!

Update: I have repaired the game via the launcher and it still will not get onto the logon screen.
Edited by ZOS_Hadeostry on March 14, 2022 10:13PM
@CyberOnEso PC | EU - Jack of all Trades - Armory Style Manager Planesbreaker | Godslayer | Dawnbringer | Immortal Redeemer | Tick Tock Tormentor | Gryphon Heart
  • ApoAlaia
    ApoAlaia
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    I just launched it on three different PCs, reached the login screen fine in all of them.

    Liking the music :smile:
  • CyberOnEso
    CyberOnEso
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    I am still recieving this error, with varying error codes.

    The last crash I was graced with the crash report which had this output
    ====================================================================
    eso has stopped working.
    ====================================================================

    [reporter]
    version = 0.01


    [extra]
    ProductName = eso
    Version = eso.live.7.3.5.2441211
    branch = live
    client.executablebits = 64
    client.mode = startup
    client.renderertype = D3D11
    client.session_start_timestamp = 2022-03-14T11:19:24.279Z
    client.time_since_load = 0
    client.timestamp = 2022-03-14T11:19:34.892Z -frme 89-
    client.uptime = 10.6
    computer.name = Omitted
    computer.user = Omitted
    cpu.arch = 9
    cpu.count = 4
    cpu.level = 6
    cpu.type = 8664
    data.depotid = 4000
    data.dir = D:/Elder Scrolls Online/The Elder Scrolls Online/depot/
    data.syncm = databuild
    data.version = 4000.win.2441220.live.2441211
    exe.buildnum = 2441211
    exe.opt = release
    exe.reltype = public
    exe.type = client
    gfx.description = 30.0.14.9729
    gfx.deviceid = 5058.828380258.161
    gfx.driver = NVIDIA GeForce GTX 970
    gfx.vendorid = 4318
    mem.system_free = 26772
    mem.system_max_current = 36818
    mem.system_max_peak = 36818
    mem.system_physical = 24530
    mem.total_current = 1522
    mem.total_peak = 1547
    mem.ws_current = 1132
    mem.ws_peak = 1154
    mempool.animation_usage = 0.00
    mempool.audio_usage = 0.00
    mempool.client_object_usage = 0.00
    mempool.environment_usage = 0.00
    mempool.filesystem_usage = 0.55
    mempool.fx_usage = 0.00
    mempool.gamedata_usage = 0.00
    mempool.gameplay_usage = 0.00
    mempool.global_usage = 0.00
    mempool.grammar_usage = 0.00
    mempool.granny_animation_usage = 0.00
    mempool.granny_usage = 0.00
    mempool.gui_controls_usage = 0.25
    mempool.gui_fonts_usage = 0.00
    mempool.gui_textures_usage = 0.12
    mempool.gui_usage = 0.00
    mempool.interface_usage = 0.00
    mempool.lua_usage = 0.00
    mempool.model_usage = 0.00
    mempool.network_usage = 0.00
    mempool.particle_usage = 0.00
    mempool.physics_usage = 0.00
    mempool.renderer_usage = 0.00
    mempool.settings_usage = 0.00
    mempool.streaming_usage = 0.00
    mempool.terrain_usage = 0.00
    mempool.texture_usage = 0.00
    mempool.theater_usage = 0.00
    mempool.threading_usage = 0.00
    mempool.voice_usage = 0.00
    os.osbits = 64
    os.platform = windows
    os.version = 10.0.19043.
    ptime = 12398
    reportfield.ver = 4
    version.major = 7
    version.patch = 3
    version.subpatch = 5

    bFnSzY6.png
    @CyberOnEso PC | EU - Jack of all Trades - Armory Style Manager Planesbreaker | Godslayer | Dawnbringer | Immortal Redeemer | Tick Tock Tormentor | Gryphon Heart
  • Bouldercleave
    Bouldercleave
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    Had a similar issue. Just did a repair from the main launcher and it worked fine.


    Hope that helps!
  • Tatanko
    Tatanko
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    I am encountering a similar issue. I get to the login screen for a few seconds, then get the error and the game closes. Repaired once and it did seem to be doing some repairs, but still gave me an error after reaching the login again.
    Silvanus the Gilded
    Merchant, Scholar, and Benefactor
    Imperial Templar - PC/NA
    Learn More
  • Maitsukas
    Maitsukas
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    I only got it twice during the PTS testing, it went away after restarting the game and didn't appear in subsequent patches for me.
    PC-EU @maitsukas

    Posting the Infinite Archive and Imperial City Weekly Vendor updates.

    Also trying out new Main Quests, Companions, ToT decks, Events and Styles on PTS.
  • Tatanko
    Tatanko
    ✭✭✭✭
    Just restarted my PC after repairing again and still getting the error at the login screen.
    Silvanus the Gilded
    Merchant, Scholar, and Benefactor
    Imperial Templar - PC/NA
    Learn More
  • fizl101
    fizl101
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    ✭✭
    Quoting from PTS server what worked for someone - maybe it helps for the people here too


    It turns out RivaTuner was causing the problem for me. I didn't have to uninstall it, just disabling it fixed the problem.
    Soupy twist
  • Tatanko
    Tatanko
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    Updated my Nvidia drivers as some on the PTS thread had suggested as a fix. Still getting the error :(
    Silvanus the Gilded
    Merchant, Scholar, and Benefactor
    Imperial Templar - PC/NA
    Learn More
  • Kantuuka
    Kantuuka
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    I just get a black screen after logging in.
    More then 1 is a Zerg..
  • Luke_Flamesword
    Luke_Flamesword
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    I have this problem too - I tried repair, updating graphic crad drivers, nothing works :(
    PC | EU | DC |Stam Dk Breton
  • Archid
    Archid
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    Same here.

    Must be a performance improvement they forgot to mention in the Natch Potes
  • Cruxanero
    Cruxanero
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    Same here. Repaired from the launcher, updated graphic driver, restarted... nothing worked. Still crashes at the Bethesda logo already.
  • Seravi
    Seravi
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    What OS is everyone running? Is this another WIN 7 and 8 issue?
  • Cruxanero
    Cruxanero
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    Seravi wrote: »
    What OS is everyone running? Is this another WIN 7 and 8 issue?

    Windows 10, getting the bug. So not related to Windows 7 or 8.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Hey everyone, just confirming we've seen your reports here and we are actively investigating. We'll let you know when we have information to share.

    Edit: Just to confirm, everyone experiencing this issue is crashing before logging in? Has anyone managed to actually log in?
    Edited by ZOS_GinaBruno on March 14, 2022 1:09PM
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • adrianolara
    adrianolara
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    i tried several times, repaired 3 times and still the same, the farthest i got was just before charater selection, but most times it crashes just at the bethesda logo
  • Luke_Flamesword
    Luke_Flamesword
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    I can see login screen for 2 seconds and then shows error (application terminated) and game crashes.
    PC | EU | DC |Stam Dk Breton
  • ApoAlaia
    ApoAlaia
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    I have been in and loaded 9 out of 18 chars before my break run out.

    Several members on the ITT discord have already cycled through all their 18 characters without issue.

    No one has reported this error so far.
  • Archid
    Archid
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    @ZOS_GinaBruno The issue happens for me when the Zenimax logo is spinning immediately after launch. I have retrried multiple times following reboots etc, and still no joy
  • CyberOnEso
    CyberOnEso
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    This is either happening just post cursor load, when the screen is black and the game's cursor has loaded in but before the login screen shows.

    Or, just after reaching the login screen, the first few notes of the music play then crash.

    I have not been able to get to the character selection screen.
    Edited by CyberOnEso on March 14, 2022 1:21PM
    @CyberOnEso PC | EU - Jack of all Trades - Armory Style Manager Planesbreaker | Godslayer | Dawnbringer | Immortal Redeemer | Tick Tock Tormentor | Gryphon Heart
  • unjulation
    unjulation
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    thought i'd see wats what and i got realy choppy game play for about 30sec's/a minatue, then it looked like it was either reloading ui or logging in/out with the location image then CtD going to try some tweaks and see if i can sort out 'owt
  • Erissime
    Erissime
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    Logged in just fine, without performing a repair ( on purpose, as I always check after updates to see if any available - and it is now there). Had a bit of a hiccup after loading in Fargrave (character logged, walked 2 steps, froze while loading screen showed up again - then all went back to normal). I did however updated all the available add-ons which now have an update.
  • SjornParadox52
    SjornParadox52
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    Hey everyone, just confirming we've seen your reports here and we are actively investigating. We'll let you know when we have information to share.

    Edit: Just to confirm, everyone experiencing this issue is crashing before logging in? Has anyone managed to actually log in?

    I managed to log in the game but it froze minutes later, repaired it but still no changes.
  • bmcxp
    bmcxp
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    BMCXP successfully Logged in first time
    Leader of the ESO Realm
    Guild Leader of Guild Medieval

    (@BMCXP)
    Nevaehtwo, Professions Master, Explorer
  • LashanW
    LashanW
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    I'm also having this issue.

    I click the play button on launcher. Screen goes black, cursor loads in. I see the login screen and it says requesting log in. (I play from Steam).
    Then crash to desktop (Log in does not complete). No error messages.

    Running a repair now, so will see if it fixes the issue.
    EDIT:
    Repair didn't fix it. Still crashing to desktop after seeing the login screen.
    Edited by LashanW on March 14, 2022 1:25PM
    ---No longer active in ESO---
    Platform: PC-EU
    CP: 2500+
    Trial Achievements
    Godslayer, Gryphon Heart, Tick-Tock Tormentor, Immortal Redeemer, Dro-m'Athra Destroyer, vMoL no death

    Arena Achievements
    vMA Flawless, vVH Spirit Slayer

    DLC Dungeon Trifectas
    Scalecaller Peak, Fang Lair, Depths of Malatar, Icereach
  • Lazarus_Rising
    Lazarus_Rising
    ✭✭✭✭✭
    I get to the log in screen then it takes like 2 secs and i got the message. Not able to log in but i hear the soundtrack for a short time.
    Edited by Lazarus_Rising on March 14, 2022 3:19PM
    also known as Overlich.
  • Lauranae
    Lauranae
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    I just downloaded and could log in without issue.

    PC NA - win 11 - amd radeon rx 5700


    ATTENTION : while i can log i noticed that eso64.exe have been blocked by Norton for data protection and i had to exclure game from Norton
    Edited by Lauranae on March 14, 2022 1:34PM
    My most recent characters
    AD - Chjara NB
    -
  • Deanathrae
    Deanathrae
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    I too logged in without (much) issue. My addons aren't happy.
  • Erissime
    Erissime
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    (dissapointed in the carribean pirates theme ... really?What happend with composer imagination!?)
  • AJA
    AJA
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    I would get past the login screen, but freeze during the loading screen.
    I tried repairing through the launcher, didnt help.

    Edit: Updated my nvidia drivers, and can now log in without any issue.
    Edited by AJA on March 14, 2022 1:30PM
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