Pushed through map - now falling forever

Joseph_Knecht

I was pushed through the map by a boss in imperial city sewers. After looking around a bit, I fell down the side of the map and i'm left falling (and can't get unstuck). Means I can't play. Please help

Joseph_Knecht

And this

ZOS_Bill

@Joseph_Knecht

Your ticket number is missing a few digits. The link below goes over how to check your ticket number which you can post here.

How do I see my submitted tickets on the ESO help website?

Joseph_Knecht

@ZOS_BillE 220106-004236 thanks

Joseph_Knecht

Support requested a video. Not sure why. Just need to be moved back into the map.

https://www.youtube.com/watch?v=nLZPopClGfM

Tommy_The_Gun

Just a question (you probably tried it, but I will ask anyway): Have you tried to queue to Cyrodiil or 2nd IC campaign ? I mean it technically should "teleport" you there.

Joseph_Knecht

It logs out very quickly because of spamming the server (presumably error messages). I've tried Cyrodil and everything i can think of... I need moving into the map I guess

Mushroomancer

In case this still hasn't been resolved, I can see that you're in a party in the video you posted. Have you tried leaving the party and letting the game port you outside of the dungeon with the "You're not in your party's instance" message?

Edit: nevermind, I'm a [snip]. I just noticed you're in the Imperial Sewers, thought you were in ICP for some reason. The whole "Not in your group's instance" thing doesn't work there, I think.

[edited for profanity bypass]

Joseph_Knecht

Didn't help. Not online long enough before I'm kicked for spamming messages (presumably to do with being outside of the map).

Joseph_Knecht

Now i've been asked by support to use Get me Unstuck! Like that wasn't the first thing I tried. All i need is someone to move my character back inside the map. I can do the rest...

Joseph_Knecht

Crisis averted. Support moved me back to Stonefalls. Excitement over. Thanks all.

LurgidBean

Nice response time. You must be important. It took them 10 days to free my main character when it was feared out of the map by a ghost, and I fell into Sithis' Void forever.

etchedpixels

Two comments

1. If you ever get in that situation again in IC and are not yet falling then hit L and queue for cyrodiil to get out of it. The same works the other way. For PvE you can just port to a player, wayshrine, house.

2. One for @ZOS_BillE and co. It's incredibly stupid that when someone gets stuck falling the game doesn't automatically log the fault and put the player back somewhere sane (like a wayshrine or even the tutorial end room). The number of people who've been driven up the wall waiting a week to be moved and I imagine the amount of support time wasted doing this when it could be automated is silly. Please ask your devs to fix it.

FrancisCrawford

Years ago. that was a very common bug.

Joseph_Knecht

If I had just used unstuck when i was pushed through, i wouldve been fine. Exploring ruined it for me.

ZOS_Bill

@Joseph_Knecht

Thank you for providing the ticket number. We've sent you a forum PM with an update on your current ticket.