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Unable to purchase crowns from the store - Visa Debit
shadsie
✭
When I try and purchase crowns from the store using Visa Debit, I get the following error:
Error: The transaction was not authorized. Please contact your payment provider for additional assistance.
I believe this is a problem with with zenimax or its payment provider because:
I would appreciate someone looking into this.
Kind Regards,
Shadsie
Error: The transaction was not authorized. Please contact your payment provider for additional assistance.
I believe this is a problem with with zenimax or its payment provider because:
- This is the same Card I use for my eso plus subscription
- I have purchased crowns before using this payment method
- There is sufficient funds
- It is not being blocked on my side, (I get to approve blocked payments, after being notified)
- I've used the card online many times recently with other payment providers without issue
- I've tried with multiple browsers, and in incognito mode
I would appreciate someone looking into this.
Kind Regards,
Shadsie
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Idinuse✭✭✭✭✭
✭I see you mention it's not being blocked on your side, but double check if you have to temporarily unlock it for either domestic or international online purchases through your bank app or online bank.
Recurring payments do not need that however, once authorized.Edited by Idinuse on January 3, 2022 10:14AMSed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium dolorem que laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem. Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur? Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatur?0 -
shadsie✭I see you mention it's not being blocked on your side, but double check if you have to temporarily unlock it for either domestic or international online purchases through your bank app or online bank.
Recurring payments do not need that however, once authorized.
Cheers for the response. As mentioned I've also made non-recurring purchases, (most recently the Blackwood expansion). There is no option on my online banking to authorise or deny international payments, and I'm not even sure it is international as it is in my local currency.
I've ended up with the faff of setting up a PayPal account and using that. I'm disappointed no-one from Zenimax Online has responded.
Once again thanks for taking the time to respond Idinuse.1 -
ZOS_Billadmin@shadsie
Have you tried the troubleshooting found in our help article below?
Why do I get the error "The transaction was not authorized. Please contact your payment provider for additional assistance." when I try to update my payment details for ESO?The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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