EU PC - can't login with both my accounts....

  • cyberjanet
    cyberjanet
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    If this helps, I have only one account, which I bought through Steam, though I normally bypass Steam to log in. Changed to French, to log into NA (this way I'm studying French, not gaming) but got a bunch of not being able to connect errors in French. Changed back to English, tried again, and it told me:

    Login failed. Your username or password may be incorrect or inactive at this time. If you purchased the game through Steam or Stadia, please start the game on that platform.

    Tried in EU, same thing. So I tried logging in with a Steam, It took a loooooong time, few retries at login page, then told me an unexpected error occurred.

    No error number at any time.
    Favourite NPC: Wine-For-All
    Mostly PC-EU , with a lonely little guy on NA.
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Hi All, thanks for the pings. We are looking into any issues right now. We will update once we have more information.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • Sylvermynx
    Sylvermynx
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    8:38 AM US MST 12/15/21:

    n3IjWJI.jpg
  • Mushroomancer
    Mushroomancer
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    I think the website is supposed to be under maintenance. I guess they put the game under maintenance for good measure, gotta make sure PC-EU players know their server is garbage, at any chance.
    PC | EU 1600+ CP

    Chews-On-Shrooms - Argonian (EP) | Healer Warden
    I know I have a problem, leave me alone:

    Nirya Urayel - Altmer (EP) | Healer/Magicka Templar
    Ulen Favel - Dunmer (EP) | Magicka Nightblade
    Anise Favel - Dunmer (EP) | Magicka Dragonknight
    Vivienne Rielle - Breton (EP) | Hybrid Healer/Magicka Necromancer
    Gaspar Rielle - Breton (DC) | Magicka Sorcerer
    Ulfgar the Foul - Nord (EP) | Tank Necromancer
    Plays-With-Chains - Argonian (EP) | Tank Dragonknight
    Sonje the Wild - Nord (EP) | Tank Warden
    Brutus Lovidicus - Imperial (EP) | Tank Nightblade
    Velms Ienith - Dunmer (EP) | Tank Sorcerer
    Cassius Lanius - Imperial (EP) | Tank/Stamina Templar
    Shakar-gro-Khazgur - Orc (DC) | Stamina Dragonknight
    Liette Nightwind - Bosmer (AD) | Stamina Nightblade
    Ja'khar the Salty - Khajiit (EP) | Stamina Necromancer
    Saadia al-Tava - Redguard (EP) | Stamina Sorcerer
    Gwinas Hemp-Burner - Bosmer (EP) | Stamina Warden
    Grand Master Crafter, All Dungeon HM up to Stonethorn, vCrag HM, vDSA, vMA, Dro-m'Athra Destroyer, vHOF HM, vAS+2, Gryphon Heart, vBRP, vSS HM (Extinguisher of Flames),
    vKA HM (Shield of the North), vRG 1/3HM
  • Diggerkran
    Diggerkran
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    I can't log in on either of mine :(
  • JBNimble
    JBNimble
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    robo26 wrote: »
    Cannot login to the game nor the account page.
    Same here.
  • Bagatur
    Bagatur
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    +1
    Can't login NA either.
    Edited by Bagatur on December 15, 2021 3:50PM
  • NinjaApacHe
    NinjaApacHe
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    Sylvermynx wrote: »
    8:38 AM US MST 12/15/21:

    n3IjWJI.jpg

    AHAHAHAHAHAHAHHA
    CP 2120+Lord Yakhin- Magicka NB - High Elf - DC Jack Templar - Stamina Templar - Dark Elf - DC Darth Morbius - Stamina Sorcerer - Dark Elf - DC Bloody Merril - Stamina Vampire NB - Redguard - DC Master Kun - Stamina DK - Redguard - DC Exarch Kun - Magicka Vampire NB - High Elf - DC Ace Bollah - Stamina Warden - Dark Elf - DC Icy Jack - Stamina Warden - Nord - DC Prior Tedas - Stamina NB - High Elf - DC 10 traits Woodworker - lvl 50 Enchanter - lvl 50 Alchemist - 10 traits Clothier & Smither - 10 traits jewelcrafterProud member of the Band of Daggers - www.bandofdaggers.eu
  • Elsonso
    Elsonso
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    The hamsters are all on vacation until January? :smile:

    (Tried XBox NA with no success before coming here...)
    Edited by Elsonso on December 15, 2021 3:52PM
    ESO Plus: No
    PC NA/EU: @Elsonso
    XBox EU/NA: @ElsonsoJannus
    X/Twitter: ElsonsoJannus
  • AcadianPaladin
    AcadianPaladin
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    PC NA no Steam. Can't log in to game or website. Not recognizing my login/password.
    PC NA(no Steam), PvE, mostly solo
  • anitajoneb17_ESO
    anitajoneb17_ESO
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    There seems to be a major failure somewhere on the network, not only for ESO. Twitch is entirely down, Playsattion Network al least partly, etc. This forum works, Twitter seems to work. Don't worry, at this scale, there's not much ZOS can do but this will be handled as 1st priority by the right people.
  • scorpius2k1
    scorpius2k1
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    I think the website is supposed to be under maintenance. I guess they put the game under maintenance for good measure, gotta make sure PC-EU players know their server is garbage, at any chance.
    First thing I thought as well, but looks like that maintenance wasn't supposed to happen for about 2 more hours as of this post. PC/NA is also having same issues. ZOS is aware and looking into it.
    y385LmX.png
    Edited by scorpius2k1 on December 15, 2021 3:52PM
    🌎 PC/NA
    🐧 Linux (Arch)
    🧑‍💻 ESO Addon Dev
    ⚔️ Stamplar | Magplar | Stamcro | Magsorc | Magcro Healer
  • Asardes
    Asardes
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    I think the website is supposed to be under maintenance. I guess they put the game under maintenance for good measure, gotta make sure PC-EU players know their server is garbage, at any chance.

    Well NA is borked too, so they didn't make any discrimination this time :D
    Beta tester since February 2014, played ESO-TU October 2015 - August 2022, currently on an extended break
    vMA (The Flawless Conqueror) | vVH (Spirit Slayer & of the Undying Song) | vDSA | vAA HM | vHRC HM | vSO HM | vMoL | vAS+1 | Emperor

    PC-EU CP 3000+
    41,000+ Achievement Points before High Isle
    Member of:
    Pact Veteran Trade: Exemplary
    Traders of the Covenant: God of Sales
    Tamriels Emporium: God of Sales
    Valinor Overflow: Trader
    The Traveling Merchant: Silver


    Characters:
    Asardes | 50 Nord Dragonknight | EP AR 50 | Master Crafter: all traits & recipes, all styles released before High Isle
    Alxaril Nelcarion | 50 High Elf Sorcerer | AD AR 20 |
    Dro'Bear Three-paws | 50 Khajiit Nightblade | AD AR 20 |
    Veronique Nicole | 50 Breton Templar | DC AR 20 |
    Sabina Flavia Cosades | 50 Imperial Warden | EP AR 20 |
    Ervesa Neloren | 50 Dark Elf Dragonknight | EP AR 20 |
    Fendar Khodwin | 50 Redguard Sorcerer | DC AR 20 |
    Surilanwe of Lillandril | 50 High Elf Nightblade | AD AR 20 |
    Joleen the Swift | 50 Redguard Templar | DC AR 20 |
    Draynor Telvanni | 50 Dark Elf Warden | EP AR 20 |
    Claudius Tharn | 50 Necromancer | DC AR 20 |
    Nazura-la the Bonedancer | 50 Necromancer | AD AR 20 |

    Tharkul gro-Shug | 50 Orc Dragonknight | DC AR 4 |
    Ushruka gra-Lhurgash | 50 Orc Sorcerer | AD AR 4 |
    Cienwen ferch Llywelyn | 50 Breton Nightblade | DC AR 4 |
    Plays-with-Sunray | 50 Argonian Templar | EP AR 4 |
    Milariel | 50 Wood Elf Warden | AD AR 4 |
    Scheei-Jul | 50 Necromancer | EP AR 4 |

    PC-NA CP 1800+
    30,000+ Achievement Points before High Isle
    Member of:
    Savage Blade: Majestic Machette


    Characters:
    Asardes the Exile | 50 Nord Dragonknight | EP AR 30 |
  • Blackhat81
    Blackhat81
    Soul Shriven
    Yup me too. Crappy.
  • daim
    daim
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    Damn! I though having ESO+ would have solved this issue :/
    ""I am that which grips the heart in fright, hearkens night and silences the light." It was written on my sword, long…long ago." ―Ajunta Pall
    PC|EU
  • jrfk2
    jrfk2
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    I was in playing fine .. logged out of NA, logged into EU .. went to logon back on NA and it fails there and on EU ... not a Steam user, caps lock are not on ..
  • Theros
    Theros
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    here we go again pay for don't play!
  • Toxic_Hemlock
    Toxic_Hemlock
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    I had a choice between loggin in to get my 12 hour helper deliveries or goin to bed...

    Guess I get my deliveries a bit later. :(
  • lockesty
    lockesty
    Its not only eso, twitch is also down, i wonder if this is a more major outage? like in a certain part of the city or company ?
  • menedhyn
    menedhyn
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    Just adding to this - PC EU. Login name or password not recognised.

    (edit: I don't use Steam)
    Edited by menedhyn on December 15, 2021 3:57PM
    'Jobal kha'jay'
  • Mushroomancer
    Mushroomancer
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    Asardes wrote: »
    I think the website is supposed to be under maintenance. I guess they put the game under maintenance for good measure, gotta make sure PC-EU players know their server is garbage, at any chance.

    Well NA is borked too, so they didn't make any discrimination this time :D

    Glad you could join us brothers
    PC | EU 1600+ CP

    Chews-On-Shrooms - Argonian (EP) | Healer Warden
    I know I have a problem, leave me alone:

    Nirya Urayel - Altmer (EP) | Healer/Magicka Templar
    Ulen Favel - Dunmer (EP) | Magicka Nightblade
    Anise Favel - Dunmer (EP) | Magicka Dragonknight
    Vivienne Rielle - Breton (EP) | Hybrid Healer/Magicka Necromancer
    Gaspar Rielle - Breton (DC) | Magicka Sorcerer
    Ulfgar the Foul - Nord (EP) | Tank Necromancer
    Plays-With-Chains - Argonian (EP) | Tank Dragonknight
    Sonje the Wild - Nord (EP) | Tank Warden
    Brutus Lovidicus - Imperial (EP) | Tank Nightblade
    Velms Ienith - Dunmer (EP) | Tank Sorcerer
    Cassius Lanius - Imperial (EP) | Tank/Stamina Templar
    Shakar-gro-Khazgur - Orc (DC) | Stamina Dragonknight
    Liette Nightwind - Bosmer (AD) | Stamina Nightblade
    Ja'khar the Salty - Khajiit (EP) | Stamina Necromancer
    Saadia al-Tava - Redguard (EP) | Stamina Sorcerer
    Gwinas Hemp-Burner - Bosmer (EP) | Stamina Warden
    Grand Master Crafter, All Dungeon HM up to Stonethorn, vCrag HM, vDSA, vMA, Dro-m'Athra Destroyer, vHOF HM, vAS+2, Gryphon Heart, vBRP, vSS HM (Extinguisher of Flames),
    vKA HM (Shield of the North), vRG 1/3HM
  • NinjaApacHe
    NinjaApacHe
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    Theros wrote: »
    here we go again pay for don't play!

    Welcome to Zenimax Offline!!!! :smiley:
    CP 2120+Lord Yakhin- Magicka NB - High Elf - DC Jack Templar - Stamina Templar - Dark Elf - DC Darth Morbius - Stamina Sorcerer - Dark Elf - DC Bloody Merril - Stamina Vampire NB - Redguard - DC Master Kun - Stamina DK - Redguard - DC Exarch Kun - Magicka Vampire NB - High Elf - DC Ace Bollah - Stamina Warden - Dark Elf - DC Icy Jack - Stamina Warden - Nord - DC Prior Tedas - Stamina NB - High Elf - DC 10 traits Woodworker - lvl 50 Enchanter - lvl 50 Alchemist - 10 traits Clothier & Smither - 10 traits jewelcrafterProud member of the Band of Daggers - www.bandofdaggers.eu
  • Drammanoth
    Drammanoth
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    also can't log in - on both NA and EU
  • Aechma
    Aechma
    Soul Shriven
    same here EU server and thats normal for us
  • anitajoneb17_ESO
    anitajoneb17_ESO
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    Theros wrote: »
    here we go again pay for don't play!

    Welcome to Zenimax Offline!!!! :smiley:

    At this stage it's either Amazon Offline Services... or Worldwide Offline Web. Not on ZOS...
  • Syiccal
    Syiccal
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    Xbox eu, can't login
  • Tommy_The_Gun
    Tommy_The_Gun
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    Same here. I get the message that login failed, password may be incorrect or inactive. It was working fine when I logged in in the morning. PC UE (As alwyas lol) :D
  • Skall66
    Skall66
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    Syiccal wrote: »
    Xbox eu, can't login

    same for me and most of my friends
    Mudcrab magnet
    Xbox EU
  • Araneae6537
    Araneae6537
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    Same here, PC NA

    I wish the error message were different! I was a bit freaked out that something could have happened to my account. :scream:

    I can be patient now knowing that it is not my account at least.
  • wolfie1.0.
    wolfie1.0.
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    Amazon is probably upset that their game is dying.
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