Payments to ZOS denied (with Paypal and other payment methods)

daim

Well done with the trial *claps* hopefully this will give you the time needed to solve this.
Still, this leaves a lot to hope for with the future of communication .. once more.

Ratty1SFT

daim wrote: »

Well done with the trial *claps* hopefully this will give you the time needed to solve this.
Still, this leaves a lot to hope for with the future of communication .. once more.

The trial was planned long in advance. Last year, there was also a trial during roughly the same period. https://www.elderscrollsonline.com/en-us/news/post/58921

This is a lucky coincidence for ZOS that the trial is taking place now.

daim

Ratty1SFT wrote: »

daim wrote: »

Well done with the trial *claps* hopefully this will give you the time needed to solve this.
Still, this leaves a lot to hope for with the future of communication .. once more.

The trial was planned long in advance. Last year, there was also a trial during roughly the same period. https://www.elderscrollsonline.com/en-us/news/post/58921

This is a lucky coincidence for ZOS that the trial is taking place now.

Well duh! Here I was jumping from joy that we aren't being ingnored and someone is trying to fix it... but.. yeah...
Maybe a break with ESO wouldn't be a foolish idea after all.

old_scopie1945

I see still no PayPal available even after Maintenance. We can only dream.

DreamsUnderStars

Weird, I just re-subbed using paypal.

old_scopie1945

DreamsUnderStars wrote: »

Weird, I just re-subbed using paypal.

I tried to buy some crowns and the PayPal option still wasn't there. Just gave it another go after reading your post but still no joy.

GorHanis

DreamsUnderStars wrote: »

Weird, I just re-subbed using paypal.

I say it for tenth times: this Paypal issue is mostly EU problem, dear "weird, I can etc, accept cookies" US or other citizen.
Delete cookies, accept cookies, change browser or payment method will not help and Paypal disabled in EU atm anyway.

So we are waiting... and waiting.

MorganaBlue

ZOS_Chiroptera wrote: »

Hey folks, we are currently investigating this issue. While we investigate, please use an alternative payment method. If you are unable to use another payment method, you are welcome to submit a ticket at help.elderscrollsonline.com. Thank you.

Today is the 4th day since I submitted a ticket to Customer Support because all of a sudden unable to even get past the billing address page to confirm my information and access the other forms of payment.

I tried Bethesda Support on Twitter twice, both times informed that "My ticket is in the correct queue and an agent will get back to you shortly."

No agent, no contact, no way to access alternate forms of payment. So while I am welcome to submit a ticket, it does no good either for the situation or for my levels of stress which are multiplying each day I remain without a reply. Please help, thank you.

Lady_Lindel

GorHanis wrote: »

DreamsUnderStars wrote: »

Weird, I just re-subbed using paypal.

I say it for tenth times: this Paypal issue is mostly EU problem, dear "weird, I can etc, accept cookies" US or other citizen.
Delete cookies, accept cookies, change browser or payment method will not help and Paypal disabled in EU atm anyway.

So we are waiting... and waiting.

We're in Australia, so don't think it's just a EU problem

GorHanis

Lady_Lindel wrote: »

We're in Australia, so don't think it's just a EU problem

Ok, sorry, then it's a problem outside of US... Anyway "mostly" is not "just".

Hlanu

A couple days ago Rich said something along the lines of them being in the final steps of figuring things out and he hopes it'll be resolved soon. Don't take this as a paypal will be back asap, but at least as a confirmation that they're working on it.
I just hope it'll be back in time for me to get the Grim Harlequin motif and I don't miss it three years in a row.

DreamsUnderStars

GorHanis wrote: »

DreamsUnderStars wrote: »

Weird, I just re-subbed using paypal.

I say it for tenth times: this Paypal issue is mostly EU problem, dear "weird, I can etc, accept cookies" US or other citizen.
Delete cookies, accept cookies, change browser or payment method will not help and Paypal disabled in EU atm anyway.

So we are waiting... and waiting.

My apologies, I didn't realize this was an EU thing. Maybe if you noted this in the OP? Seeing as you've had to repeat this.

Ratty1SFT

PayPal is working again now. I have just set up an ongoing membership.

Chilly-McFreeze

Ratty1SFT wrote: »

PayPal is working again now. I have just set up an ongoing membership.

Should have waited till the free trial was over.

pborerb16_ESO

Got an e-mail by "The Elder Scrolls Online Support Team" today. It says:

"We recently attempted to renew your subscription for ESO Plus but could not due to an issue in our payment system. To prevent any further failures we disabled PayPal as a payment option for your region. Those issues have been corrected and
PayPal is available again as a payment option for your region."

daim

I guess case closed then. Haven't tested myself yet, maybe someday.

pborerb16_ESO

Now I've got this same e-mail (subject "Regarding Your ESO Plus PayPal Payment Method") four times! That's a bit much, isn't it?

Idinuse

pborerb16_ESO wrote: »

Got an e-mail by "The Elder Scrolls Online Support Team" today. It says:

"We recently attempted to renew your subscription for ESO Plus but could not due to an issue in our payment system. To prevent any further failures we disabled PayPal as a payment option for your region. Those issues have been corrected and
PayPal is available again as a payment option for your region."

Same.

They didn't even have the decency to apologies for "due to an issue in our payment system".