Info on crashes

MightyShrew

ZoS, please do us all a favour and just acknowledge if these crashes are on your end or ours. If they are on your end we can stop worrying about our hardware / software being the issue. If they arent your end we can keep invesitgating. If you keep us in the dark regarding this you wont be doing anyone any good. Dont ignore this, just tell us one way or the other.

ZOS_Bill

@MightyShrew

Could you go into detail regarding the crash issues you're running into?

We are not tracking any major crash issues happening on PC, so more information is appreciated.

Luede

countless crash threads on this site, but you didn't notice anything, interesting

MightyShrew

Ive made a ticket which is currently being investigated, however the information you get me to try is, so far, as basic as possible. The statement you made pretty much confirms to me that its your, end but obviously the company wont admit to anything or else they may have the fix it.

ZOS_Bill

@MightyShrew

If you have your ticket number, you can post it here in the thread so we can check on it.

Vevorin

@ZOS_BillE

I am having the same problem since September 7. My ticket #210907-005030, nobody got back to me for 8 days so far. I am crushing constantly in battle. I cannot do any PvP at this point. Everything was smooth until the end of event/update. I am seeing multiple threads on crashes. As the issue we are having is not isolated, could you please escalate it to someone?


Detailed info can be found in this thread: https://forums.elderscrollsonline.com/en/discussion/587011/lag-high-ping-server-disconnects-pc-n-a#latest
In this thread multiple people listed their problems: https://forums.elderscrollsonline.com/en/discussion/586066/crash-crash-crash#latest
the list goes on...

MightyShrew

My incident number is [Incident: 210904-003213], i got a couple of suggestions that did nothing and have been waiting for more information for a while now

Luede

normaly i crashed to desktop, now with report:


====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.7.1.7.2334102
branch = live
char.account = Luede
char.alliance = 1
char.name = Luedé
client.executablebits = 64
client.mode = inworld
client.renderertype = D3D11
client.session_start_timestamp = 2021-09-22T10:40:21.491+01:00
client.time_since_load = 725
client.timestamp = 2021-09-22T10:52:56.076+01:00 -frme 78378-
client.uptime = 754.6
computer.name = USER-PC
computer.user = User
cpu.arch = 9
cpu.count = 8
cpu.level = 6
cpu.type = 8664
data.depotid = 4000
data.dir = C:/Program Files (x86)/Steam/steamapps/common/Zenimax Online/Th
data.syncm = databuild
data.version = 4000.win.2334124.live.2334102
exe.buildnum = 2334102
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 30.0.14.7212
gfx.deviceid = 6918.906433634.161
gfx.driver = NVIDIA GeForce GTX 1080 Ti
gfx.vendorid = 4318
globby.address = 159.100.232.107
globby.port = 24505
loc.wloc = 43 221458 23618 495540 351.09
loc.world = Cyrodiil
loc.worldid = 43
loc.zone = Cyrodiil
login.address = 159.100.232.107
mem.system_free = 7207
mem.system_max_current = 17342
mem.system_max_peak = 17342
mem.system_physical = 16318
mem.total_current = 3582
mem.total_peak = 3605
mem.ws_current = 2664
mem.ws_peak = 2672
mempool.animation_usage = 0.95
mempool.audio_usage = 0.00
mempool.client_object_usage = 0.00
mempool.environment_usage = 0.00
mempool.filesystem_usage = 0.16
mempool.fx_usage = 0.00
mempool.gamedata_usage = 0.00
mempool.gameplay_usage = 0.00
mempool.global_usage = 0.00
mempool.grammar_usage = 0.00
mempool.granny_animation_usage = 0.88
mempool.granny_usage = 0.00
mempool.gui_controls_usage = 0.90
mempool.gui_fonts_usage = 0.00
mempool.gui_textures_usage = 1.00
mempool.gui_usage = 0.00
mempool.interface_usage = 0.96
mempool.lua_usage = 0.00
mempool.model_usage = 0.00
mempool.network_usage = 0.00
mempool.particle_usage = 0.00
mempool.physics_usage = 0.00
mempool.renderer_usage = 0.00
mempool.settings_usage = 0.00
mempool.streaming_usage = 0.18
mempool.terrain_usage = 0.00
mempool.texture_usage = 0.00
mempool.theater_usage = 0.00
mempool.threading_usage = 0.00
mempool.voice_usage = 0.00
os.osbits = 64
os.platform = windows
os.version = 10.0.19043.
ptime = 755408
realm.depotid = 4000
realm.id = 4001
realm.name = EU Megaserver
reportfield.ver = 4
version.major = 7
version.patch = 1
version.subpatch = 7

ZOS_Bill

@Vevorin and @MightyShrew - Both of you have been sent a forum PM with an update on your current tickets.

@Luede - Have you gone through any crash troubleshooting yet such as the steps found here?

Luede

@ZOS_BillE
Of course, that's the normal procedure, I don't even need a guide for that.

ZOS_Bill

@Luede

Could you post or link to either a DxDiag or game consultant report?

Getting more details on your current PC setup will be helpful in troubleshooting this crash issue.

Luede

you will find the game consultant report here @ZOS_BillE

https://p7s1-my.sharepoint.com/:t:/g/personal/lo02l_belgium_fhm_de/EZyLa0XPJoJGq_YUjjDkVaEBFkW5RCn40HDXsGBNdiNUNg?e=mCszeq

Thretion

I have same problems. Random crashes in random time. With and without new multithreading system. Reinstalling windows, repairing client, turning-off addons didn't help. Crashes can be with or without a report.

ZOS_Bill

@Luede

Thank you for providing your system specifications. In your Advanced display settings found under System and Display please try lowering the monitor refresh rate to see if that will help with the crashing.

Luede

@ZOS_BillE it doesnt help no matter what i use. 60 hz (dia show) 100 hz, 120 hz, 144 hz

GuildedLilly

I'm in the same boat. Random crashes about every 30sec in my case, ticket [Incident: 210927-006447], my refresh rate is 60hz, msinfo32 result was auto discarded by ZOS for exceeding maximum attachment size, waiting to hear back on DxDiag results that I sent in.

I really hope that they can get to the bottom of this.

ZOS_Bill

@Luede

Another step to try is deleting these two settings files to ensure ESO is at it's default settings. To do so, follow the instructions below:

1. Open up the Documents folder on your computer.
2. Open the Elder Scrolls Online folder, then open the Live folder.
3. Find the ShaderCache and UserSettings files.
4. Create copies of each file, then delete the originals.
5. Close everything and start ESO again.

NOTE: This will reset all in-game settings to their defaults. Please take a moment when you next log in to review the settings for the game.

AMAI460

✭
So I have been crashing like crazy. No matter what I have done add on , no add on, fresh install, threading on/off, repair, refresh rate, new nvidia drivers. NOTHING seem to work then all of the sudden my Razer Naga Trinity Synapse software did a random update on it's own. Well this seems to have fixed 95% of my crashing I played 4 hours last night and crashed only 2x. since this new patch I've been averaging 6 to 8 crashes and hour. I'm hoping my problem stays for the most part fixed. So if your using a razer mouse check the software.

Thretion

ZOS_BillE wrote: »

@Luede

Another step to try is deleting these two settings files to ensure ESO is at it's default settings. To do so, follow the instructions below:

1. Open up the Documents folder on your computer.
2. Open the Elder Scrolls Online folder, then open the Live folder.
3. Find the ShaderCache and UserSettings files.
4. Create copies of each file, then delete the originals.
5. Close everything and start ESO again.

NOTE: This will reset all in-game settings to their defaults. Please take a moment when you next log in to review the settings for the game.

Looks like it worked for me. Thanks.

Luede

i did

ZOS_BillE wrote: »

@Luede

Another step to try is deleting these two settings files to ensure ESO is at it's default settings. To do so, follow the instructions below:

1. Open up the Documents folder on your computer.
2. Open the Elder Scrolls Online folder, then open the Live folder.
3. Find the ShaderCache and UserSettings files.
4. Create copies of each file, then delete the originals.
5. Close everything and start ESO again.

NOTE: This will reset all in-game settings to their defaults. Please take a moment when you next log in to review the settings for the game.

I haven't crashed since last Thursday or Friday. Since I haven't changed anything in my setup, it is probably on your side. I am of course happy that you have changed something, but an information would have been desirable.

ZOS_Bill

If the troubleshooting posted above has not helped so far, please go ahead and start a ticket with customer support for further assistance.

AMAI460

I thought I fixed it. But NOPE still freaking crashing!!!

LifeIsAGrave

Post Oct 6 Patch: 2 crashes in Blackwood overland, 1 Crash in Lair of Maarselok, 1 Crash in Crypt of hearts 1, 2 crashes in Bloodrun cave.