Being prompted to verify email code every login!

WhyMustItBe

This was happening on the PTS, and after the last hotfix it seems to have gone live.

Every time I try to sign into the game, it says it forgot my computer/IP and that I must enter a code emailed to me (which takes ~30sec to arrive).

Is there something I can do to make this go away after confirming once? I don't use any security software that would trigger this.

davidtk

Ye it start happenign to me too. Verify IP when i want to login.

WhyMustItBe

I changed my account password thinking it might be a security check that was noticing I hadn't in 7 years and was just poorly documented/interactive and generating a generic check, but that has not solved the problem.

@ZOS_GinaBruno

Can we get a word on whether this is intentional please? Most ISP's do not give you a static IP unless you specifically pay extra for it for hosting purposes so if this is simply caused by ISP changing dynamic IP of customers too quickly I would imagine that a LOT of people would be experiencing this.

ZOS_Bill

@WhyMustItBe

It is possible something on your PC is triggering the access code check where our system believes your using a new device. Please go ahead and start a ticket with customer support so they can investigate into this issue.

WhyMustItBe

@ZOS_BillE - Thanks for taking time to reply. Ticket number is: 210831-006715, put in this morning.



As I mentioned in another thread, the problem is consistent and reproduceable: Launch game. Get above prompt. Check email, enter code. Immediately log out and close client. Re-launch client. Get same prompt for code. Wait for email again with new code, log in. This can be repeated infinitely. Nothing is changing in that ~ 30sec window each time.

I do not have any antivirus, firewall, VPN or other security software that could be causing this. My computer's OS is pretty bare bones.

The only thing I can think is that I did change the install directory a while back, but it was working without this problem until the most recent patch. Prior to that the error was happening on the PTS only.

This leads me to believe it was something in the actual client version that changed.

Jaimeh

It's happening since maintenance this week, both PCNA/EU. Other guildies have been getting prompt as well.

ZOS_Bill

@WhyMustItBe

We've sent you a PM with an update on your open ticket.