Help! All of my stuff disappeared from my storage chests!

tomofhyrule

I just logged on to a really unpleasant surprise - all of my storage chests are empty, and it seems that the items I had in there are just gone.

I can't remember if they were there after downloading the patch this morning or not - I didn't need to do a gear change then. I ran the new dungeons, and then I logged off. Came back after playing a new character to do something on my main, and found out that all of my storage chests were showing 0/30 or 0/60 inventory. Relogged without all addons and same thing. My stuff is gone.

Full disclosure, I did install two new addons at that point: Votan's Keybinder and Synched Account Settings and then deleted an old alt and started a new character. I can't imagine that those were the culprit though, since I did check my chests again after disabling all addons and restarting the game.

Is there a bug with anything? I don't think those addons could do anything permanently to my stuff, so is deleting or making an alt just purging my storage?

This is problematic - I had a bunch of treasure maps in them, plus all of my sets and some special named items golded out. Anybody have any solutions? Is there a way I could get all of my stuff back?

Ticket: 210824-000595

@ZOS_Kevin @ZOS_GinaBruno
Sorry for the ping, but I was hoping one of you could see this.

PrinceShroob

I noticed an issue where, if you've applied a filter when browsing your bank, it'll apply to any housing storage, making it look like your things are missing (ex. applying a filter for "consumables" then checking a container where you keep armor). Since your containers say that you have 0 items inside them, this might not be applicable, but I figure it's worth a shot?

tomofhyrule

PrinceShroob wrote: »

I noticed an issue where, if you've applied a filter when browsing your bank, it'll apply to any housing storage, making it look like your things are missing (ex. applying a filter for "consumables" then checking a container where you keep armor). Since your containers say that you have 0 items inside them, this might not be applicable, but I figure it's worth a shot?

Tried that, that's what I thought it was at first. They're literally empty.

I'm wondering if it was deleting a character that did it. I remember there used to be a bug where deleting a character while a daily reward was active but unclaimed would end up making you miss the reward. I wonder if when it deleted the character, it ended up clearing out the storage as well. I know I checked the character I deleted and his inventory was empty (I put everything in the bank), but I don't know if deleting him ended up also clearing my internal storage.

Now that I think about it, I do remember putting some things in my storage this afternoon, so it had to have cleared sometime between running the new dungeons and logging on afterwards, and all I did besides the dungeons was install those addons and then delete and remake a character.

I really hope that there's a way to get my stuff back... I did have a lot of stuff in those chests worth a lot of time and effort (and gold), and I can't remake it all...

tomofhyrule

Also cannot recreate this on PTS.

I tried the same thing - installed the same addons, deleted a character, remade a character, but the chest was fine there.

It's only on live. But that's where all my sets I need were...

I checked my bank and that's fine. I can't imagine someone hacked my account in the hour I was offline, but I changed my password anyway. Please ZOS, please tell me my stuff's not gone for good!

Noerra

me too... so much stuff is missing... over 60 monster set items, vateshran 2h, master sword shield, tons of dungeon and crafted sets, gold pariah rings... so much

Noerra

210824-000523

Just wanted to share my ticket too.

What I did today involving inventory:

-moved things around between bank and house storage

-later in the day after lots of cyrodiil, I decided to delete a character (lvl3) that I decided not to level. I put his items into my bank and then deleted him. This character had never interacted with the storage boxes before.

-After deleting him, I attended an online class. When I logged back in game about 3 hours later, all my items in player housing storage coffers/chests were missing..

-Weirdly enough... SOME items moved to the bank from the coffers on their own.

The current loss is:

~60 Monster item sets (head and shoulders)
~Vateshran 2h sword
~LOTS of pariah gear including 2 gold pariah rings
~Leeching, Crimson, Ebon, Knight-errant, Tormentors heavy armor gear for tanking builds... probably more
~Leviathan set, hundings rage, briarheart
~Sanctuary and a bunch of healing sets

I can't remember everything but the total quantity of lost items is probably around 150 to 200 pieces (estimated)

GenjiraX

@ZOS_JessicaFolsom @ZOS_GinaBruno

Will this problem also be fixed during today’s maintenance or is it still not safe to login?

ghost_bg_ESO

my chests on PTS are still empty after 1 or 2 patches (left /bug)...

Happened after depositing some sets from one toon to get with another. After logging with other toon all chests were empty. And now i don't know if i can even open my chests on live...

TX12001rwb17_ESO

All my chests are empty as well, I have lost millions of gold worth of materials and furniture.

GenjiraX

@ZOS_Kevin Can we please have some acknowledgement and an update on this? Some of us lost a day yesterday because of the leads/codex problem (thankfully fixed very quickly) but are looking at another day lost today because of this. It can’t be right that an update leaves us unable to login for fear of losing a ton of stuff we’ve earned.

rpa

After seeing this thread I quickly logged in and checked my storage, unfortunately looks like all my accumulated useless junk I should have gotten rid of long ago is still there. What a disappoint. (I did not access home storage after yesterday's patch until after today's.)

Smoky

Wow this is not good, I hope you get your stuff back!

WaywardArgonian

It's a long shot seeing as it seems so prevalent, but I remember this happening to a friend way back, and it turns out the problem was that he deleted a character that had shortly before opened some of these chests. Apparently, the game would associate the chests with the most recent character to have opened them, and if you then delete said character, the contents of the chests will also be deleted.

Just thought I'd put it out there.

GenjiraX

WaywardArgonian wrote: »

It's a long shot seeing as it seems so prevalent, but I remember this happening to a friend way back, and it turns out the problem was that he deleted a character that had shortly before opened some of these chests. Apparently, the game would associate the chests with the most recent character to have opened them, and if you then delete said character, the contents of the chests will also be deleted.

Just thought I'd put it out there.

I'd like to get some clarity on that from ZOS. A few of the posters here have mentioned deleting characters - something I think I've only ever done once and not recently.

Thintia

Unfortunately I faced the same problem. The storage is empty. I removed and added a new character today.

L_Nici

Had that problem as well as I searched specific stuff, but after a while it just came back.

Jayman1000

WaywardArgonian wrote: »

It's a long shot seeing as it seems so prevalent, but I remember this happening to a friend way back, and it turns out the problem was that he deleted a character that had shortly before opened some of these chests. Apparently, the game would associate the chests with the most recent character to have opened them, and if you then delete said character, the contents of the chests will also be deleted.

Just thought I'd put it out there.

That's some nice info. Something to always remember for the future, just in case: always login and open the chests with a character you are keeping (your main) before deleting an alt.

kringled_1

WaywardArgonian wrote: »

It's a long shot seeing as it seems so prevalent, but I remember this happening to a friend way back, and it turns out the problem was that he deleted a character that had shortly before opened some of these chests. Apparently, the game would associate the chests with the most recent character to have opened them, and if you then delete said character, the contents of the chests will also be deleted.

Just thought I'd put it out there.

I remember this as well, if I'm correct it happened somewhere in the 2017-2018 time frame, not long after housing storage released.
I'm hoping that people who lost gear can have it resolved satisfactorily. In the meantime I would be very hesitant to delete a character. (and I'll probably be checking my housing chests today, although I'm not too worried since I haven't done any deleting).

tomofhyrule

WaywardArgonian wrote: »

It's a long shot seeing as it seems so prevalent, but I remember this happening to a friend way back, and it turns out the problem was that he deleted a character that had shortly before opened some of these chests. Apparently, the game would associate the chests with the most recent character to have opened them, and if you then delete said character, the contents of the chests will also be deleted.

Just thought I'd put it out there.

I know the character I deleted didn't open any of my chests. I pretty well only interacted with the bank. I know I did have him in one of my houses at one point though, but I don't think he was in my house where all the chests are. I may have opened him to check that I'd emptied him just before I deleted him though, so he was likely the last character I had loaded at the time.

From what people are saying, it seems to be a product of deleting characters, but like I said I couldn't replicate it on PTS (doesn't mean that that's in the clear though). Sure makes me scared to delete others in the future but I know I'll need to soon.

Just hoping that I can get my stuff back, since that's 8 chests basically full of stuff. Four of those were really just maps and surveys and one of the small ones was more sentimental stuff from when I just started (like my Lv. 3 Er-Jaseen's Jack), but the other three had some important stuff in them: I always swapped gear with one of the smaller ones for my current prog groups so the (gold) gear in there is really important, and then I had a lot of other sets on hand in the other two.

...I mean, I guess I could still reconstruct everything eventually, but that's an insane number of gold mats and transmutes I'd need. I at least remember the entire contents of my prog group chest and the more important sets from the other two, and I know the maps and surveys were pretty well 90% of the ones from Dominion zones and Alik'r and Bangkorai since I was doing them in order and only just finished Rivenspire on Sunday. But I don't remember everything, and there were a few unique named boss drops I can't get back by reconstruction. Honestly that's what I'm most pissed about since I've been hunting down the Lord Warden's sword to go with the talking shield for ages and finally got it last week, only for them both to vanish this week...

ghost_bg_ESO

i don't have deleted characters at this account mentioned at previous comment at PTS or at-least not in past 2 years...*

i do remember reading somewhere in patch notes about "new cold storage technology (?) " been implemented, makes me wonder if it is connected...

as we mentioning @ZOS_Kevin will drop some reminder that crashing when switching zones or logging out of character is still not fixed and will affect most likely consoles way more than PC...


*Edit: after testing on PTS may be i have created and deleted character there. Creating and deleting new character empties chests, even if said character didn't interacted with them, wasn't even entered the house.

SirLeeMinion

I started a thread about this in the Bug Reports section yesterday:

https://forums.elderscrollsonline.com/en/discussion/584417/anyone-else-lose-everything-that-was-in-their-storage-chests

This does seem like the bug that haunted storage chests when they first came out.

tomofhyrule

OK, seems they identified character deletion as the culprit.

https://forums.elderscrollsonline.com/en/discussion/584498/pc-mac-stadia-hotfix-august-24-housing-storage-chests-character-deletion#latest

Here's hoping we can all get our stuff back as well...

At the very least, this bug made me not care much about losing my codex entries... because I lost something a lot more valuable...

GenjiraX

Good. Thank you, @ZOS_JessicaFolsom for the clarification. Sounds like it’s safe to login again. Still, two days lost...

Tevalaur

Great, I deleted 2 characters yesterday on 2 alt accounts... so I'm double-whammied by big bugs. Maybe someday I'll remember to "never log in for the first 48 hours after a quarterly update, it's just too risky"

Noerra

WaywardArgonian wrote: »

It's a long shot seeing as it seems so prevalent, but I remember this happening to a friend way back, and it turns out the problem was that he deleted a character that had shortly before opened some of these chests. Apparently, the game would associate the chests with the most recent character to have opened them, and if you then delete said character, the contents of the chests will also be deleted.

Just thought I'd put it out there.

The character that I had deleted had never interacted with the player house or the chests/coffers.

The character was only level 3 that I deleted. It was the last character that I was on before I deleted him though... I moved the character's items into the bank via Ezabi and then logged out and deleted him.

GenjiraX

Tevalaur wrote: »

Great, I deleted 2 characters yesterday on 2 alt accounts... so I'm double-whammied by big bugs. Maybe someday I'll remember to "never log in for the first 48 hours after a quarterly update, it's just too risky"

I think I’ll be doing this as a matter of course in future. Each release is an absolute state. I regret not being able to do my dailies and gaining the stuff I would’ve got but it worked out better than losing a whole ton of stuff that’s taken me months, maybe years to collect.

Folkb

We get storage chests?

SeaGtGruff

Folkb wrote: »

We get storage chests?

You can buy them from the Crown Store with crowns, or buy them from the master crafting mediator or whatever they're called (the person you turn in your master crafting writs to) with writ vouchers that you get from doing master crafting writs. There are 8 in all-- 4 that hold 30 items, and 4 that hold 60 items. You get 1 of them for free when your character reaches a certain level, but the rest you have to buy.

tomofhyrule

Help article up:

https://help.elderscrollsonline.com/app/answers/detail/a_id/53884

If you got hit by this, submit a ticket and DO NOT PUT ANYTHING ELSE IN YOUR CHESTS.

Evidently it wasn't just deleting characters, it was from deleting low-level characters... and the one I deleted was a Lv. 3.

Thanks for the ZOS team for finding the answer and hopefully we'll get our stuff back soon.

Noerra

GenjiraX wrote: »

Tevalaur wrote: »

Great, I deleted 2 characters yesterday on 2 alt accounts... so I'm double-whammied by big bugs. Maybe someday I'll remember to "never log in for the first 48 hours after a quarterly update, it's just too risky"

I think I’ll be doing this as a matter of course in future. Each release is an absolute state. I regret not being able to do my dailies and gaining the stuff I would’ve got but it worked out better than losing a whole ton of stuff that’s taken me months, maybe years to collect.

Might be a good idea to be honest. I was so eager to play the new patch that I logged in right when I woke up! W

tomofhyrule wrote: »

Help article up:

https://help.elderscrollsonline.com/app/answers/detail/a_id/53884

If you got hit by this, submit a ticket and DO NOT PUT ANYTHING ELSE IN YOUR CHESTS.

Evidently it wasn't just deleting characters, it was from deleting low-level characters... and the one I deleted was a Lv. 3.

Thanks for the ZOS team for finding the answer and hopefully we'll get our stuff back soon.

DUDE YES!!! Thank you for posting this here.

Glad that they made an announcement and are aware of it... Hopefully we can get our stuff back. I was really upset at first... It wouldn't be the end of the world I guess if we didn't get our stuff back... I'd be losing out on a few million in items I bought and item I was going to sell though.

Tevalaur

Ticket #210824-006601 for my first alt account... I think the other alt account where I deleted a lowbie was "lucky" to have not had a storage chest so no loss there.

Issues rolling out with an update are generally understandable, but issues of this scale and happening so frequently are not! Please enable better testing protocols in house!!!!!