Unable to complete payment

Dormiglione

I tried to upgrade to Blackwood via Visa card. Although the payment process has apparently completed without errors, the payment seems not to have happened. Maybe a timeout on your end, while waiting for the super annoying extra "security" confirmation?

ZOS_Adrikoth

Hey there @Dormiglione

Is there a specific error message that you are receiving when attempting to make this purchase?

If this issue is occurring on our website, then this article may be able to help.

Dormiglione

There was absolutely no error and everything went well, including the extra authentication (not related to your article). But then, logging into the game, I found that the DLC wasn't enabled and I started to worry

However, the payment did not come through, so I retry now once again.

ZOS_Bill

@Dormiglione

Please let us know if you have access to Blackwood after waiting and re-trying again in game.

Dormiglione

I changed payment processor and it went through. Enjoying the game now

ZOS_Bill

Thanks for the update that the payment went through! With the situation now sorted out, this thread is being closed.