PS5 Upgrade not available, Disc required for digital edition?

EpicHero

I bought ESO for my wife and myself through the PSN store.
When I try to download the PS5 upgrade, it says DISC REQUIRED on both my Disc and my Digital PS5.

We have no discs... we bought it digital?

boniboyblue

Yes - I have this exactly same issue. No disk at all and the digital version of PS5.

Bobby_V_Rockit

Same

rdefonseka69

Ok what do we do to get the upgrade ? Digital only here.

Jolipinator

Same situation for me. I thought it might have been because I bought the Morrowind chapter on disc, but I never had to use that disc, I just entered the code it came with.

lillybit

Yes same for me. I could dig out my disc for it but I already paid for the game a second time to go to digital, don't want to have to faff with discs again

ZOS_GinaBruno

Thanks everyone, we’re looking into this now.

EpicHero

PS Store link (on PC) says "Not available for purchase".

Link:
https://store.playstation.com/en-ca/product/UP1003-PPSA02017_00-OSPREYGAMECLIENT

KT_Fox

Same have PS5 and can’t download the PS5 version of the game.

trackdemon5512

Looks like someone goofed and put One Tamriel as separate from the base game?

Gwythyr

Following as I’ve got same issues with my digital game 🥲

DestroyerPewnack

When the simple act of trying to download the game is bugged... what are we to expect from the actual game, once it's downloaded? xD
You guys really know how to wreck a hype train. Definitely a new low!

ZOS_GinaBruno

Could you all please try rebooting your systems and see if that triggers the download?

Bobby_V_Rockit

ZOS_GinaBruno wrote: »

Could you all please try rebooting your systems and see if that triggers the download?

M’kay, the option for the disc version is there, just says “you can’t buy this product right now”

RNGeeze

Restarting did nothing for me.

Jinxxy85

ZOS_GinaBruno wrote: »

Could you all please try rebooting your systems and see if that triggers the download?

Reboot, still the same for me on PS5

B11zzard1991

Doesn't help. It says i can't buy the update. I bought gold edition (standard + 4 dlc pack) digitally, and always updated chapters since then.

knudsen

ZOS_GinaBruno wrote: »

Could you all please try rebooting your systems and see if that triggers the download?

restarted my digital ps5, download did NOT trigger

klcvanderlemb16_ESO

ZOS_GinaBruno wrote: »

Could you all please try rebooting your systems and see if that triggers the download?

Just rebooted my Playstation 5 (Disc version) system. No automatic download triggered; and the store page still says it requires a disc! ^^

EpicHero

Rebooted PS5, same issue.

When the Elder Scrolls is selected in the top menu, I get an icon on the right of the screen saying:
FULL GAME
Free PS5 Upgrade.

When I click that icon, it takes me to the store.
The Elder Scrolls
ONLINE
PS5 Upgrade (Disc Required)

and the only options I have are "Learn More" and "Wishlist"

When I click Learn More, it says:
You can't buy this product right now.

boniboyblue

Rebooting didn’t do it for me.

EaRz

Ok i figured it out, at least for me, apparently i bought the game in a bundle that came with morrowind i believe, i had to go and buy the base game for 19.99 and then it gave me the option for the ps5. Its downloading now but kinda sucks even though i had the game already i had to buy it again from the store

ZOS_GinaBruno

Roger that, thanks all. We're still digging into this...

DestroyerPewnack

ZOS_GinaBruno wrote: »

Could you all please try rebooting your systems and see if that triggers the download?

Still says disc required, and when I search for update, it says there aren't any.

knudsen

EaRz wrote: »

Ok i figured it out, at least for me, apparently i bought the game in a bundle that came with morrowind i believe, i had to go and buy the base game for 19.99 and then it gave me the option for the ps5. Its downloading now but kinda sucks even though i had the game already i had to buy it again from the store

there is no way I am gonna buy the base game again for 20€

trackdemon5512

EaRz wrote: »

Ok i figured it out, at least for me, apparently i bought the game in a bundle that came with morrowind i believe, i had to go and buy the base game for 19.99 and then it gave me the option for the ps5. Its downloading now but kinda sucks even though i had the game already i had to buy it again from the store

I AM NOT BUYING THE BASE GAME AGAIN FOR $20 and I suggest that everyone else hold on until a solution is figured out for those of us who own copies.

ZOS_GinaBruno

knudsen wrote: »

EaRz wrote: »

Ok i figured it out, at least for me, apparently i bought the game in a bundle that came with morrowind i believe, i had to go and buy the base game for 19.99 and then it gave me the option for the ps5. Its downloading now but kinda sucks even though i had the game already i had to buy it again from the store

there is no way I am gonna buy the base game again for 20€

You shouldn't have to, either.

Bobby_V_Rockit

knudsen wrote: »

EaRz wrote: »

Ok i figured it out, at least for me, apparently i bought the game in a bundle that came with morrowind i believe, i had to go and buy the base game for 19.99 and then it gave me the option for the ps5. Its downloading now but kinda sucks even though i had the game already i had to buy it again from the store

there is no way I am gonna buy the base game again for 20€

I bought Imperial Edition back in 2015, i wonder if I delete it from the console and redownload if it’ll work then.

Edit: it did not

lillybit

Same issue

Duane

I may be old school, but I'm downloading Console Enhanced just fine 💪
Disc GANG💪💪💪💪

six2fall

ZOS_GinaBruno wrote: »

Roger that, thanks all. We're still digging into this...

Reboot obviously didnt work. Tries to restore licenses got an error.