Blackwood Collection Edition Items

DarthFett

I purchased the Blackwood Collection Edition and received the items for it's pre-order as well as some of the items for the other chapters but not all.
When I purchased it, the information at this page HERE is what I went by.
As this picture states here this is what I went by.

I've entered a ticket but was told to just re-log on, which didn't solve anything. I responded to the ticket but have heard nothing since.
How long is the usual wait time for secondary ticket responses? My ticket number is 210601-001840 if it's needed.

ZOS_Bill

@DarthFett

There are some delays in getting a response since the ticket has been escalated and the support team is investigating into why the account update they initially made has not updated your entitlements.

ZOS_Bill

@DarthFett

Thank you for the ticket number. Please check your forum PM's for an update on your ticket.

DarthFett

ZOS_BillE wrote: »

@DarthFett

Thank you for the ticket number. Please check your forum PM's for an update on your ticket.

Not to sound rude but a message from you that just states "You're ticket is in que and customer service will respond shortly" really isn't an update.
Plus, I still haven't gotten a reply on my ticket after almost a week.