Purchased Chapter asking me to upgrade again.

PapaReads

On March 15th, 2021 I purchased the Blackwood CE which says it comes with previous editions. Everything has worked fine. Today I login and it tells me I need to buy Greymoor again. I can scry or travel to Skyrim anymore and the collector mount I received at purchase is gone from my collections (the dog with the red eyes). I sent an in game ticket. I reset my Xbox. This is extremely frustrating they take $64, I pay them every month, and buy crowns. Now it would like me to buy something I have already bought. Is there anything I can do? Has anyone else on Xbox series x experienced this? Any help would be appreciated.

Skall66

same problem here

https://forums.elderscrollsonline.com/en/discussion/575197/suddenly-i-no-longer-have-access-to-greymoor-and-all-that-comes-with-it/p1

[Deleted User]

Hello everyone,

We appreciate the heads up on this issue! With there already being a thread on this subject with an official update, we're going to go ahead and close this one down and ask that you continue the discussion here.

Thank you for your understanding and patience!