Login Failed to help.elderscrollsonline.com ?

Khazad_dum

I cannot login to help.elderscrollsonline.com

It says 'Login Failed' any known issue ?

RedMuse

Unless this is you at least one other person is having an issue.

ZOS_Adrikoth

Hey there @Khazad_dum

Please see this article if you are unable to log into the help site. If this issue persists, then please submit a ticket with us using the account recovery form provided in that article.

Khazad_dum

ZOS_Adrikoth wrote: »

Hey there @Khazad_dum

Please see this article if you are unable to log into the help site. If this issue persists, then please submit a ticket with us using the account recovery form provided in that article.

Thank you for help. I did everything on that page and it didnt work and now i'm trying to fill up the 'The Elder Scrolls Online
Account Recovery' form but it asks me such useless questions like ;
-Date Account Created*
-City of your original login*

I'm trying to log-in to the ESO Help Desk to see what happened to my open tickets but i cant. It says Login Failed while i can log in to website or game. And you offer me to recover my account back while i can play the game.

Khazad_dum

RedMuse wrote: »

Unless this is you at least one other person is having an issue.

no its not me

Khazad_dum

ZOS_Adrikoth wrote: »

Hey there @Khazad_dum

Please see this article if you are unable to log into the help site. If this issue persists, then please submit a ticket with us using the account recovery form provided in that article.

i did sent a ticket to Bethesda Support but i cant see that Account Recovery Ticket at 'My Support' page

ZOS_Bill

@Khazad_dum

We have sent you a private message to help with finding your ticket.

Gandalf_72

Same issue here.

Me and my wife too cannot login to help.elderscrollsonline.com

Please help, my wife have to send a reply to ticket waiting for reply and we can't !!
The ticket do need a reply otherwise it will be closed!!

I can't write the number of ticket because me and her cannot login to help.elderscrollsonline.com

Gandalf_72

We haven't received any email !!

@ZOS_BillE

Gandalf_72

OK issue solved.
Finally fixed by access code received after 2 hours via email: we were in a different geographic position and we were not both recognized from that I.P. address.
Now it's all set.

The different geographical position from which we connected is an area in which we will find ourselves other times in the future and we hope not to have to carry out all this process every time.

Thank you.

ZOS_Bill

As this thread is now a few months old and the issue resolved for multiple players in the thread, we are now locking this discussion going forward.