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Charged for Crown Pack but Not Received
MooshPot
Soul Shriven
Hi
I've just bought the 21,000 Crown Pack for the PC and paid with PayPal. However, I received an error message saying "The transaction was not authorized. Please check the provided information again or contact your payment provider for assistance." but I've been charged and have been sent a receipt from PayPal.
I've checked my ESO account and the Crowns have not been added.
Please cam someone get in touch so this can be resolved?
I've just bought the 21,000 Crown Pack for the PC and paid with PayPal. However, I received an error message saying "The transaction was not authorized. Please check the provided information again or contact your payment provider for assistance." but I've been charged and have been sent a receipt from PayPal.
I've checked my ESO account and the Crowns have not been added.
Please cam someone get in touch so this can be resolved?
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ZOS_AdrikothadminThank you for providing your ticket number @MooshPot
We can confirm that this ticket has been received and it is with the right team. Thank you for your patience as we investigate this issue for you.The Elder Scrolls Online - ZeniMax Online Studios
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