Frequent Crashes

Kazi92

Hello everybody,

since the new Patch went live i am experiencing a lot of crashes and would like to know if others have similiar experiences.

Heres some of my experiences so far:
On Tuesday i made a build and went into Cyrodiil. As soon as i found a fight i immediately crashed. I also crashed when i came to close a big group of players.

I also crashed at least 2 times just standing or jumping around in a city.

Yesterday i played one of the new Dungeons 'The Cauldron' with friends and crashed on the last boss around 6 or 7 times until i gave up and did not complete the dungeon. I changed my graphics to low but that did not helped at all.

My crashes go straight to the desktop with a crash report window.
The cpu, gpu, storage and ram usage is normal as well as my temperatures, so I dont think its a hardware issue.
I am using the steam client.

Since i cannot narrow down the issue and havent seen many complaining about crashes i just wanted to ask if this is something more people experience or not.

Thank you and have a great day

Starlight_Whisper

Got 😖 send to login screen while fixing character.

😂 Hit message limit trying to cancel battleground cause I was in dungeon already. This sent me to login screen.

Randomly crashed in dungeon after troll fight.

But yeah check connection first and then do repair just in case

silky_soft

Kazi92 wrote: »

Hello everybody,

since the new Patch went live i am experiencing a lot of crashes and would like to know if others have similiar experiences.

Heres some of my experiences so far:
On Tuesday i made a build and went into Cyrodiil. As soon as i found a fight i immediately crashed. I also crashed when i came to close a big group of players.

I also crashed at least 2 times just standing or jumping around in a city.

Yesterday i played one of the new Dungeons 'The Cauldron' with friends and crashed on the last boss around 6 or 7 times until i gave up and did not complete the dungeon. I changed my graphics to low but that did not helped at all.

My crashes go straight to the desktop with a crash report window.
The cpu, gpu, storage and ram usage is normal as well as my temperatures, so I dont think its a hardware issue.
I am using the steam client.

Since i cannot narrow down the issue and havent seen many complaining about crashes i just wanted to ask if this is something more people experience or not.

Thank you and have a great day

Make sure eso is closed.

Go to documents\elder scrolls online\live
Delete shadercache.cooked
Delete usersettings.txt

Restart game

xTAKISx

silky_soft wrote: »

Kazi92 wrote: »

Hello everybody,

since the new Patch went live i am experiencing a lot of crashes and would like to know if others have similiar experiences.

Heres some of my experiences so far:
On Tuesday i made a build and went into Cyrodiil. As soon as i found a fight i immediately crashed. I also crashed when i came to close a big group of players.

I also crashed at least 2 times just standing or jumping around in a city.

Yesterday i played one of the new Dungeons 'The Cauldron' with friends and crashed on the last boss around 6 or 7 times until i gave up and did not complete the dungeon. I changed my graphics to low but that did not helped at all.

My crashes go straight to the desktop with a crash report window.
The cpu, gpu, storage and ram usage is normal as well as my temperatures, so I dont think its a hardware issue.
I am using the steam client.

Since i cannot narrow down the issue and havent seen many complaining about crashes i just wanted to ask if this is something more people experience or not.

Thank you and have a great day

Make sure eso is closed.

Go to documents\elder scrolls online\live
Delete shadercache.cooked
Delete usersettings.txt

Restart game

NO! Do not do this! It's the servers not the game on your Hard Drives.

silky_soft

xTAKISx wrote: »

silky_soft wrote: »

Kazi92 wrote: »

Hello everybody,

since the new Patch went live i am experiencing a lot of crashes and would like to know if others have similiar experiences.

Heres some of my experiences so far:
On Tuesday i made a build and went into Cyrodiil. As soon as i found a fight i immediately crashed. I also crashed when i came to close a big group of players.

I also crashed at least 2 times just standing or jumping around in a city.

Yesterday i played one of the new Dungeons 'The Cauldron' with friends and crashed on the last boss around 6 or 7 times until i gave up and did not complete the dungeon. I changed my graphics to low but that did not helped at all.

My crashes go straight to the desktop with a crash report window.
The cpu, gpu, storage and ram usage is normal as well as my temperatures, so I dont think its a hardware issue.
I am using the steam client.

Since i cannot narrow down the issue and havent seen many complaining about crashes i just wanted to ask if this is something more people experience or not.

Thank you and have a great day

Make sure eso is closed.

Go to documents\elder scrolls online\live
Delete shadercache.cooked
Delete usersettings.txt

Restart game

NO! Do not do this! It's the servers not the game on your Hard Drives.

Crash report window isn't the server. Ser sends you back to title screen. It happens after a bad patch update.

Also make sure you are using minion to update all your addons.

Kazi92

I dont use addons, but i will try resetting the usersettings.txt. Thanks

ZOS_Bill

@Kazi92

If the troubleshooting suggestions posted so far have not helped, you can find additional troubleshooting in our help article below.

What do I do if ESO is crashing with the error "ESO has stopped working"?

Kazi92

quick little update if someone else experiences theese problems.

i tried the suggestions above as well as the ones in the faq and nothing worked so far.
i cleany uninstalled eso with al its components and directories.

i will see if a fresh install will help, the repair option did not.
will post here my results after testing

Nogawd

I have noticed more crashed this patch too. Several times per day.

RavenLake

I've had no crashes before the patch and no crashes after. But then I run a super clean PC.

LeglessUK

I've been getting a few random crashes to desktop, especially when logging in a character, like you, it seems to be something that's happened over the last few days. PC/EU.

Nell_Mills

I am having a lot of crashes since the new patch - around 5 a day.

They tend to happen in battles and when harvesting crafting nodes, but sometimes they just seem random.

I also run a very clean PC.

Edit: I also tried a complete reinstall, and that didn't work for me.

etchedpixels

I just found a repeatable way of getting a crash. There's a spot in Rimmen where merely standing there looking in the right direction and going AFK for a few minutes causes the crash repeatably for me at least.

Kazi92

after my reinstall i had no more crashes so far

@etchedpixels intresting, i will try that out

Kazi92

Welp, today again 2 crashes within 15minutes...

i dont feel like reinstalling the game again and none of the solutions above helped

ZOS_Bill

@Kazi92

If you've not done so yet, we recommend opening a ticket with customer support for further assistance with the crashing.