Addons keep resetting, please help

Yoku

Hey there, around 4 days ago I logged into my account just to see that all my addons were reset. I do not have any backup, so years of work fell into the toilet. I fixed the srendarr from 1 char and the next day it was gone again. So I decided to go ahead and reinstall the game and all addons all at once, since I lost everything anyway and the game was on the wrong drive. Then 2 days ago I fixed up my magsorc, when I logged in yesterday everything was fine, so I fixed my main. Just now when I logged in, for the first time since yesterday, I saw that all the addons reset again. But there was also something else I've noticed:


I assume that is the issue, I don't know how or why.... But in guilds my name is being shown totally normal.
Sidenote: The addons on my secondary account were also all reset and on that account I don't have any special signs in my name.

Yoku

@ZOS_GinaBruno @ZOS_BillE @ZOS_KaiSchober @ZOS_Adrikoth @ZOS_AntonioP
please someone help

ADarklore

You apparently don't realize that ZOS has NOTHING to do with addons and they will not help you. Using addons is 'at your own risk' and is up to you or working with the addon author directly to resolve.

Having returned after two years, many of my addons were out of date, and some had to be manually fixed since the addon authors stopped playing the game. That's life with addons.

votan73

You can try this in chat:

/script d(GetDisplayName())

with and without addons to see if there is any difference.

danno8

You can try looking in your addon folder and in the "saved variables" folder and see if there is anything in there. See if there is a discrepancy between the account name in that folder and what the game is showing you in-game.

ADarklore wrote: »

You apparently don't realize that ZOS has NOTHING to do with addons and they will not help you. Using addons is 'at your own risk' and is up to you or working with the addon author directly to resolve.

Having returned after two years, many of my addons were out of date, and some had to be manually fixed since the addon authors stopped playing the game. That's life with addons.

Not helpful, and frankly untrue. Here is just one recent example where ZoS piped in to try and help:

https://forums.elderscrollsonline.com/en/discussion/542723/allow-out-of-date-addons-does-not-work-as-it-should/p1

wolfbone

addons are just a fancy word for cheats in my opinion. the ones I've seen do things like put giant markers above nodes, and tell you where nodes are on the map.. there's also some that just tell you how to do bosses/dungeons or tell you what other people got. I think, If they've stopped working and effecting the game, that's more of a personal issue, as ZOS has nothing to do with them, and you should talk to the people who made them about the issue.

(not trying to be rude, just saying what I think about them)

LalMirchi

votan73 wrote: »

You can try this in chat:

/script d(GetDisplayName())

with and without addons to see if there is any difference.

Amazing, one learns new things daily here. OP please try this.

rumple9

Make a backup of saved variables folder

Yoku

ADarklore wrote: »

You apparently don't realize that ZOS has NOTHING to do with addons and they will not help you. Using addons is 'at your own risk' and is up to you or working with the addon author directly to resolve.

Having returned after two years, many of my addons were out of date, and some had to be manually fixed since the addon authors stopped playing the game. That's life with addons.

u do realise that it must be an issue with the game, since my name has changed for no reason but im still logging in with my old @name

Yoku

wolfbone wrote: »

addons are just a fancy word for cheats in my opinion. the ones I've seen do things like put giant markers above nodes, and tell you where nodes are on the map.. there's also some that just tell you how to do bosses/dungeons or tell you what other people got. I think, If they've stopped working and effecting the game, that's more of a personal issue, as ZOS has nothing to do with them, and you should talk to the people who made them about the issue.

(not trying to be rude, just saying what I think about them)

i think your comment really doesnt belong in here, since u have no idea what kinda addons im using and its not helpful in any way

Yoku

votan73 wrote: »

You can try this in chat:

/script d(GetDisplayName())

with and without addons to see if there is any difference.

what exacly does it do??

Yoku

rumple9 wrote: »

Make a backup of saved variables folder

well that doesnt help at all rn

Yoku

danno8 wrote: »

You can try looking in your addon folder and in the "saved variables" folder and see if there is anything in there. See if there is a discrepancy between the account name in that folder and what the game is showing you in-game.

ADarklore wrote: »

You apparently don't realize that ZOS has NOTHING to do with addons and they will not help you. Using addons is 'at your own risk' and is up to you or working with the addon author directly to resolve.

Having returned after two years, many of my addons were out of date, and some had to be manually fixed since the addon authors stopped playing the game. That's life with addons.

Not helpful, and frankly untrue. Here is just one recent example where ZoS piped in to try and help:

https://forums.elderscrollsonline.com/en/discussion/542723/allow-out-of-date-addons-does-not-work-as-it-should/p1

thank u very much, i just checked some of them and in the folders my @-name is written correctly... wich just means that something must be wrong with my account. so the question is, why do i see ingame a different name than the one im using to log in

danno8

Special character apostrophe like the one in your userid is "& # 3 9;" in HTML. That is probably why "& # 3 9;" shows up in your picture in the OP. Most likely that character is not being coded properly or translated properly.

https://www.rapidtables.com/web/html/html-codes.html

This is most definitely a game problem, contrary to what all the unhelpful people above may suggest. That screen shot of your userid has nothing to do with addons.

PS if you use Minion for your addons, there is a backup feature. I use it monthly so I don't have to start from scratch if addon settings are lost, which has happened to me a couple of times over the years after a crash or what have you. I sympathize.

Yoku

danno8 wrote: »

Special character apostrophe like the one in your userid is "ALT 39". That is probably why "39" shows up in your picture in the OP. Most likely that character is not being coded properly or translated properly.

PS if you use Minion for your addons, there is a backup feature. I use it monthly so I don't have to start from scratch if addon settings are lost, which has happened to me a couple of times over the years after a crash or what have you. I sympathize.

well, its my account name

Yoku

danno8 wrote: »

Special character apostrophe like the one in your userid is "ALT 39". That is probably why "39" shows up in your picture in the OP. Most likely that character is not being coded properly or translated properly.

PS if you use Minion for your addons, there is a backup feature. I use it monthly so I don't have to start from scratch if addon settings are lost, which has happened to me a couple of times over the years after a crash or what have you. I sympathize.

ye, thanks... i will start saving the variables from now on, it has been mentioned earlier already.

virtus753

This was also mentioned in Bug Reports:

https://forums.elderscrollsonline.com/en/discussion/561448/bug-after-todays-maintenance-impacting-addons-for-accounts-with-certain-characters-in-account-name#latest

https://forums.elderscrollsonline.com/en/discussion/562170/its-back-escape-sequences-like-39-showing-up-in-names-again#latest

There may be more suggestions in that first thread about how to fix it.

ETA: the account system just finished undergoing maintenance. Any idea if that helped?

Sylvermynx

@Yoku - at this point you might be well-advised to change your account name to remove the apostrophe/special character from it. For some reason all of a sudden, the game programmers seem to be having difficulties with non-English special character encoding.

I'm sure you'd rather have your account name the way you intended it to begin with, but having all your addon settings go screwy on a daily basis sure can't be fun.

Good luck, hope you can get it sorted out.

Yoku

virtus753 wrote: »

This was also mentioned in Bug Reports:

https://forums.elderscrollsonline.com/en/discussion/561448/bug-after-todays-maintenance-impacting-addons-for-accounts-with-certain-characters-in-account-name#latest

https://forums.elderscrollsonline.com/en/discussion/562170/its-back-escape-sequences-like-39-showing-up-in-names-again#latest

There may be more suggestions in that first thread about how to fix it.

thanks alot!! will have a look into it^^

JanTanhide

Hmm...a few thoughts. You stated you have two accounts. Installed on same location or different? If different that is part of your problem I think.

Also, the default location for Addons is on the C: drive in Documents/etc.... so don't change the default location for installation of Addons on your C: drive. It should be the same Addon folder for all accounts. (Not sure if you CAN change the Addon folder location but if you can, don't do it.)

I have four accounts and all use the same Addon and Saved Variables folders and use the same ESO install. The ESO game install is on an M.2 drive which is not the C: drive. The Addons will always install to the C: drive in Documents, etc.

Also, I first suggest turning off all Addons and then logging in to see what your character display name is. (If you already have done this my bad.).

Good luck!

RandomSilliness

ADarklore wrote: »

You apparently don't realize that ZOS has NOTHING to do with addons ...

The root cause has nothing to do with addons. You can see it with no addons at all. The real problem reported here is that when this happens is ALSO happens to break most addons.

Yoku

JanTanhide wrote: »

Hmm...a few thoughts. You stated you have two accounts. Installed on same location or different? If different that is part of your problem I think.

Also, the default location for Addons is on the C: drive in Documents/etc.... so don't change the default location for installation of Addons on your C: drive. It should be the same Addon folder for all accounts. (Not sure if you CAN change the Addon folder location but if you can, don't do it.)

I have four accounts and all use the same Addon and Saved Variables folders and use the same ESO install. The ESO game install is on an M.2 drive which is not the C: drive. The Addons will always install to the C: drive in Documents, etc.

Also, I first suggest turning off all Addons and then logging in to see what your character display name is. (If you already have done this my bad.).

Good luck!

thank you!!
no worries, have my addons on c, just default and i got the game only once, its just the account that changes, not the game

JanTanhide

Darn, that is strange. Maybe the others are correct about the special character in your name? IDK...I've seen some weird game names with special characters recently.

Good luck!

rpa

Ï ñëvęř ůşê äņỷ śpěćįåł čhãŕāçťēŗš ìń űšėř öŕ ăçčøùňť ńąmèš. Ør påśšwöřðš. Åňỵťhïņğ bēỳõñđ ÂŞĆĪÍ ĺėťťêŕš âńđ ņümbëřś wìľļ póťěñťìąłĺỷ čąůśė ťřõûbļė śøóňēř õŕ ļâťėr...

TwinLamps

Just had all my addons reset as well

Alianym

Hey there,

Quick question for anyone who's apparently had their AddOns reset.
Can you check your SavedVariables folder? (For those of you on Windows, that's Documents/Elder Scrolls Online/Live/SavedVariables) Check a couple AddOn files or even just look at the size and see if it's actually 0KB or not.

What I suspect might be happening in some cases (because sometimes things go screwy for no easily discernible reason at all) based on this comment;

Yoku wrote: »

thank u very much, i just checked some of them and in the folders my @-name is written correctly... wich just means that something must be wrong with my account. so the question is, why do i see ingame a different name than the one im using to log in

...is that your AddOns aren't actually being reset. The way your data is saved is by account name, and then character ID. So that means if you change your character name it will still match the data to the character by ID, but if you change your account name then it won't be able to match your settings to the account.

Basically the AddOn would think you're a new account, because of this glitch with account names containing special characters.

RandomSilliness

Looks like another "fix" happened. @name is (once again) spelled correctly. Let's hope it sticks this time. I sure would like to see some official acknowledgement of the issue, but if it stays gone I'll count my blessings.

TwinLamps

Alianym wrote: »

Hey there,

Quick question for anyone who's apparently had their AddOns reset.
Can you check your SavedVariables folder? (For those of you on Windows, that's Documents/Elder Scrolls Online/Live/SavedVariables) Check a couple AddOn files or even just look at the size and see if it's actually 0KB or not.

What I suspect might be happening in some cases (because sometimes things go screwy for no easily discernible reason at all) based on this comment;

Yoku wrote: »

thank u very much, i just checked some of them and in the folders my @-name is written correctly... wich just means that something must be wrong with my account. so the question is, why do i see ingame a different name than the one im using to log in

...is that your AddOns aren't actually being reset. The way your data is saved is by account name, and then character ID. So that means if you change your character name it will still match the data to the character by ID, but if you change your account name then it won't be able to match your settings to the account.

Basically the AddOn would think you're a new account, because of this glitch with account names containing special characters.

I use quite a few addons, and have 5 accounts that I play on both EU and NA PC megaservers.
I havent touched my account names and already had addons reset twice in past week.
I had partial backup, for addons such are AUI ( using it for minimap and quickslots), LUI ( buffs, CC tracking, stat bars) and Azurah ( what can I say, I have mental issues and need to see my XP bar all the time).
Sadly, all other addons are to be set from zero once again.

Some addons that have account wide options are fairly easy to set.
On the other had, addons that do not have such time saving feature make me wanna swim in Niben.
I contemplate to drop these completely, no matter how good their features are.

It takes about 24h to set all addons on every single of my 60+ chars.

Alianym

TwinLamps wrote: »

Alianym wrote: »

Hey there,

Quick question for anyone who's apparently had their AddOns reset.
Can you check your SavedVariables folder? (For those of you on Windows, that's Documents/Elder Scrolls Online/Live/SavedVariables) Check a couple AddOn files or even just look at the size and see if it's actually 0KB or not.

What I suspect might be happening in some cases (because sometimes things go screwy for no easily discernible reason at all) based on this comment;

Yoku wrote: »

thank u very much, i just checked some of them and in the folders my @-name is written correctly... wich just means that something must be wrong with my account. so the question is, why do i see ingame a different name than the one im using to log in

...is that your AddOns aren't actually being reset. The way your data is saved is by account name, and then character ID. So that means if you change your character name it will still match the data to the character by ID, but if you change your account name then it won't be able to match your settings to the account.

Basically the AddOn would think you're a new account, because of this glitch with account names containing special characters.

I use quite a few addons, and have 5 accounts that I play on both EU and NA PC megaservers.
I havent touched my account names and already had addons reset twice in past week.
I had partial backup, for addons such are AUI ( using it for minimap and quickslots), LUI ( buffs, CC tracking, stat bars) and Azurah ( what can I say, I have mental issues and need to see my XP bar all the time).
Sadly, all other addons are to be set from zero once again.

Some addons that have account wide options are fairly easy to set.
On the other had, addons that do not have such time saving feature make me wanna swim in Niben.
I contemplate to drop these completely, no matter how good their features are.

It takes about 24h to set all addons on every single of my 60+ chars.

What is actually happening with the "reset” though? That doesn't really describe what's actually happening and thus makes it harder to diagnose what might be going on. The AddOns save their data in files in the SavedVariables folder. So this is somehow affecting those files or interactions with those files. That could be one of several reasons including; the SavedVariables are being deleted, the files are being wiped to blank, or the AddOn settings are being reset to "defaults". Those are just three different reasons that would all cause the same outcome, but could have very different solutions. Seeing as the files would be recreated pretty soon after being deleted or wiped though, it’d be hard to tell if those were the case.

Are any of your ESO settings being reset at the same time? You can usually tell if you have to watch the opening intro again and get the Gamma setting come up. I’ve had those reset on more than one occasion, generally after patches though.

TwinLamps

Alianym wrote: »

TwinLamps wrote: »

Alianym wrote: »

Hey there,

Quick question for anyone who's apparently had their AddOns reset.
Can you check your SavedVariables folder? (For those of you on Windows, that's Documents/Elder Scrolls Online/Live/SavedVariables) Check a couple AddOn files or even just look at the size and see if it's actually 0KB or not.

What I suspect might be happening in some cases (because sometimes things go screwy for no easily discernible reason at all) based on this comment;

Yoku wrote: »

thank u very much, i just checked some of them and in the folders my @-name is written correctly... wich just means that something must be wrong with my account. so the question is, why do i see ingame a different name than the one im using to log in

...is that your AddOns aren't actually being reset. The way your data is saved is by account name, and then character ID. So that means if you change your character name it will still match the data to the character by ID, but if you change your account name then it won't be able to match your settings to the account.

Basically the AddOn would think you're a new account, because of this glitch with account names containing special characters.

I use quite a few addons, and have 5 accounts that I play on both EU and NA PC megaservers.
I havent touched my account names and already had addons reset twice in past week.
I had partial backup, for addons such are AUI ( using it for minimap and quickslots), LUI ( buffs, CC tracking, stat bars) and Azurah ( what can I say, I have mental issues and need to see my XP bar all the time).
Sadly, all other addons are to be set from zero once again.

Some addons that have account wide options are fairly easy to set.
On the other had, addons that do not have such time saving feature make me wanna swim in Niben.
I contemplate to drop these completely, no matter how good their features are.

It takes about 24h to set all addons on every single of my 60+ chars.

What is actually happening with the "reset” though? That doesn't really describe what's actually happening and thus makes it harder to diagnose what might be going on. The AddOns save their data in files in the SavedVariables folder. So this is somehow affecting those files or interactions with those files. That could be one of several reasons including; the SavedVariables are being deleted, the files are being wiped to blank, or the AddOn settings are being reset to "defaults". Those are just three different reasons that would all cause the same outcome, but could have very different solutions. Seeing as the files would be recreated pretty soon after being deleted or wiped though, it’d be hard to tell if those were the case.

Are any of your ESO settings being reset at the same time? You can usually tell if you have to watch the opening intro again and get the Gamma setting come up. I’ve had those reset on more than one occasion, generally after patches though.

When I log into the game I see all my addons scattered on the screen, as they were when set default.
Modules I selected to be off are turned on, addons that are related to housing ask me if I changed account name or installed addon recently, every single addon behaves like its freshly installed.
I dont know what is causing this.
I havent changed any security software, be it antivirus or anti malware, I use windows 7 for years..
Havent changed game folder location, didnt use any migration tool or similar.
Whatever is resetting addons, to hell with it.