Gold edition problem.

Misty

I have recently come back to the game and had issues with my account that have now been solved. My question is: I own the gold edition of the game and I'm sure I use to be able to access the imperial race, but now I don't seem able to access the race and it directs me to the crown store.
So do I have to buy it again or does my account have to settle down or something?

ZOS_Bill

@Misty

If you've not done so yet, please open a ticket with customer support so they can check on your account entitlements.