Twitch Items

DMuehlhausen

So my account is linked and I claimed them, but it's been about 30 minutes and nothing has shown up in game.

rrimöykk

It can take up to 24 hours. Don't hold your breath. You will get them, just not immediately.

PizzaCat82

I couldn't claim anything, and I talked non-stop..

phileunderx2

I got the pet and 1 crate. Claimed them and since no further progress on the second crate until I logged on twitch on my pc. Was watching the stream on ps4. It bugged out after the first 2 rewards.

ZOS_SarahHecker

Hey all, you may need to completely close the game and re-log before they show up in your inventory.

Waffenkunde

Where can I see if I recieved crowns?

Tommy_The_Gun

ZOS_SarahHecker wrote: »

Hey all, you may need to completely close the game and re-log before they show up in your inventory.

Yep. I logged in today and saw Ouroboros crown crates being added. Also, once I did that I got e-mail "Elder Scrolls Online - Code Redemption".

So unlike with the free pet, that I got immediately after 15 minutes of stream (I got an e-mail yesterday during stream), the crown crates - you need to log-in to the game to get them, as they are "stuck" in limbo.

nibotron

I'm confused. I've never used twitch before. I tried to link accounts during the event and the server was down. I did it today and watched the event to get the items and there's nothing in the Drops screen - how do we make this work?

EmEm_Oh

Haven't got anything yet. Might have to send an email. Saw something on my twitch stream to claim but disappeared really quick and I figured it would show up anyway.

EmEm_Oh

nibotron wrote: »

I'm confused. I've never used twitch before. I tried to link accounts during the event and the server was down. I did it today and watched the event to get the items and there's nothing in the Drops screen - how do we make this work?

Go to your ESO account, log in, then go to ACCOUNT. upper-left you should see "Linked Accounts", click on that link. You shoukd see a link icon just to the right of your Twitch account icon.

Giraffon

I had to do some adjusting on this myself right after the event. I thought I was good to go, but when things started showing up in Twitch drops, they also had a link account button below them. After the event I realized my ESO account was linked to my Steam account - which was good for last years reveal if I recall, but for this year, you need it linked to Twitch. It's pretty easy to do if you have the information to log in to your true ESO account (not Steam).

I did the link with ESO to Twitch while the twitch feed was still running. I was able to get the drops pretty quickly after that.

Neriala

ZOS_SarahHecker wrote: »

Hey all, you may need to completely close the game and re-log before they show up in your inventory.

i did twice, but nothing in game yet
although it is shown as claimed in Twitch/drops

also got no eMail and its also not shown in my account under transactions like normally

DreadDaedroth

I've linked twitch account yesterday hours before eso reveal, watched the stream for more than 15 minutes surely and got no email codes.

DT-ARR

they don't email a code - you have to claim them from within the twitch stream itself as its happening.

Neriala

DT-ARR wrote: »

they don't email a code - you have to claim them from within the twitch stream itself as its happening.

i did but when i receive it in game??

before the changings i always got an email when i got a crate, and after that it was in game
i also could see all twitch drops in my account/transactions, maybe they no longer do this,

but fact is - i claimed it- but it's not put in game till now, so how long i have to wait?

theamazeman

Were we supposed to have gotten more than one crown crate plus the frog pet? I watched the stream for all two hours yesterday, 'claiming' a reward every 30 minutes or so from the notification in chat. However, when I go to the Twitch drops section, it still says I have unclaimed crates but whenever I try to pick them up it says 'error occurred - drop was not claimed'. When I logged in, I only had a single crate. I know I clicked the claim button in chat at least half a dozen times, so if each one of those was meant to be a crate, I'm missing at least five crown crates that I earned and were never delivered.

majulook

theamazeman wrote: »

Were we supposed to have gotten more than one crown crate plus the frog pet? I watched the stream for all two hours yesterday, 'claiming' a reward every 30 minutes or so from the notification in chat. However, when I go to the Twitch drops section, it still says I have unclaimed crates but whenever I try to pick them up it says 'error occurred - drop was not claimed'. When I logged in, I only had a single crate. I know I clicked the claim button in chat at least half a dozen times, so if each one of those was meant to be a crate, I'm missing at least five crown crates that I earned and were never delivered.

I had to refresh the Twitch stream after each claimed drop do get it to show up in Twitch correctly, otherwise it got stuck and the percentage stayed at 100% with no progress on the next drop.

SeaGtGruff

Waffenkunde wrote: »

Where can I see if I recieved crowns?

@Waffenkunde, the second pinned topic at the top of the General ESO Discussion page contains a list of everyone who won a Crown Pack:

https://forums.elderscrollsonline.com/en/discussion/559012/eso-global-reveal-event-crown-pack-giveaway-winners#latest

twev

DT-ARR wrote: »

they don't email a code - you have to claim them from within the twitch stream itself as its happening.

And Gina said in the stream that we had 24 hours to claim.

Gamergirl1973

I have not received either the crates or the frog pet. I too saw the Twitch notification and claimed it during the stream. According to my Twitch they have been claimed but I do not see the pet in my collections or the crates. I'm assuming it will take time for things to get out to everyone so perhaps more patience is required. Something I am not good at lol.

VixenJackal

My account is linked and I have received drops before, however this time, despite watching for 2 hours, I didn’t receive anything in the drop box. I sent a ticket and the reply I received was “Twitch Drops are random and frequency may vary. There is no guarantee of a drop, how often drops will be awarded, or what the reward will be. We are unable to grant drops to players outside of a Twitch stream.”
So essentially tough luck.

TheInvalidUsername

I have my account linked (3 years now!) and I didn't get the pet or crates, claimed both. No email, no ingame anything. How long is it supposed to take before they show up? I thought the pet was supposed to be instant.

Gamergirl1973

VixenJackal wrote: »

My account is linked and I have received drops before, however this time, despite watching for 2 hours, I didn’t receive anything in the drop box. I sent a ticket and the reply I received was “Twitch Drops are random and frequency may vary. There is no guarantee of a drop, how often drops will be awarded, or what the reward will be. We are unable to grant drops to players outside of a Twitch stream.”
So essentially tough luck.

Did you receive a notification during the Twitch stream, regarding the drops?

EmEm_Oh

EmEm_Oh wrote: »

Haven't got anything yet. Might have to send an email. Saw something on my twitch stream to claim but disappeared really quick and I figured it would show up anyway.

EDIT: Crates and pet appeared. I went back to inventory and "claimed". Said nothing to claim but they appeared later this am.

VixenJackal

@Gamergirl1973 No, I didn’t get anything but I have no idea why, it’s worked fine before

SeaGtGruff

twev wrote: »

DT-ARR wrote: »

they don't email a code - you have to claim them from within the twitch stream itself as its happening.

And Gina said in the stream that we had 24 hours to claim.

I think perhaps that what Gina said is true for single-drop rewards-- for instance, the pet, and the first crate (because it was a second and simultaneous "drop campaign"). But since the timer for any subsequent crate didn't begin until after the previous crate had been claimed, waiting until later to claim your drops would limit you to receiving one crate at the most.

arvilla

I claimed the pet and one crate during the twitch stream but I got nothing in the game.

Gamergirl1973

VixenJackal wrote: »

@Gamergirl1973 No, I didn’t get anything but I have no idea why, it’s worked fine before

I just sent them a ticket. Which I end up doing every Twitch stream about drops. Hopefully that will resolve things. I do know this claim during the stream thing is new.

Marcusorion1

Tried the ticket approach and got a canned answer about random drops every 15 minutes from twitch and not guaranteed etc - seems like the support team may not be aware of Twitch drop system changes.

I went to collect my 3rd crate in a timely fashion during the stream and despite the 100% showing nothing was available to claim. My timer stopped working for the remainder of the stream ( with ample time for a 4th crate to be earned )

Returned to Twitch after the stream a few times "just in case" and when I click on the the "claim" button all I get is an error message at the top of the page saying the drop has not been claimed.

Seems to be a number of issues where people got anywhere from 0 to 3 crates so the problem is not a simple timer ran out error where the stream went longer than Twitch had the drops set up for, although that does explain the 4th's crate issue.

How it is resolved - or more likely if it is - will either help or hurt future support from players on subsequent streams. From a PR perspective Zos should 'do the right thing' and honour their offer to viewers; not push the blame to Twitch and have us, the fans and supporters, sort out the problem between the streamer (Zos) and the host (Twitch).

heaven13

I've not received any of my items either. They show as claimed in Twitch. Accounts are linked. Nothing has shown up in game.

MartinOfIron

I have my accounts link and twitch shows I have the pet claimed, + 3 crates from the stream and 2 crates from the UK post stream but none have shown up in game yet.

Never mind issue sorted "Dam me not being tech savvy"