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Unpurchased Crowns on Account

Several weeks ago I noticed my account had 5.5k Crowns that I didn't purchase. I sent in a ticket asking if they were going to be removed or left on the account, as I didn't want to spend them only to end up in the negative if they were 'removed' afterward or something. As of now I haven't received a response back on the ticket, and I'm not sure if I'm going to, as the initial email I got back said I wouldn't receive a response. I replied to the ticket nonetheless since generally you need to do so in order to prevent a ticket from being closed after getting the first generic reply, but I'm still not sure if I'll end up getting a reply at all, thus posting here. The ticket number is 201114-001818.
Character List [RP and PvE]:
Stands-Against-Death: Argonian Magplar Healer - Crafter
Krisiel: Redguard Stamsorc DPS - Literally crazy Werewolf, no like legit insane. She nuts
Kiju Veran: Khajiit Stamblade DPS - Ex-Fighters Guild Suthay who likes to punch things, nicknamed Tinykat
Niralae Elsinal: Altmer Stamsorc DPS - Young Altmer with way too much Magicka
Sarah Lacroix: Breton Magsorc DPS - Fledgling Vampire who drinks too much water
Slondor: Nord Tankblade - TESified verson of Slenderman
Marius Vastino: Imperial <insert role here> - Sarah's apathetic sire who likes to monologue
Delthor Rellenar: Dunmer Magknight DPS - Sarah's ex who's a certified psychopath
Lirawyn Calatare: Altmer Magplar Healer - Traveling performer and bard who's 101% vanilla bean
Gondryn Beldeau: Breton Tankplar - Sarah's Mages Guild mentor and certified badass old person
Gwendolyn Jenelle: Breton Magplar Healer - Friendly healer with a coffee addiction
Soliril Larethian- Altmer Magblade DPS - Blind alchemist who uses animals to see and brews plagues in his spare time
Tevril Rallenar: Dunmer Stamcro DPS - Delthor's "special" younger brother who raises small animals as friends
Celeroth Calatare: Bosmer <insert role here> - Shapeshifting Bosmer with enough sass to fill Valenwood

PC - NA - EP - CP1000+
Avid RPer. Hit me up in-game @Ras_Lei if you're interested in getting together for some arr-pee shenanigans!
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