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Unpurchased Crowns on Account

Arunei
Arunei
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Several weeks ago I noticed my account had 5.5k Crowns that I didn't purchase. I sent in a ticket asking if they were going to be removed or left on the account, as I didn't want to spend them only to end up in the negative if they were 'removed' afterward or something. As of now I haven't received a response back on the ticket, and I'm not sure if I'm going to, as the initial email I got back said I wouldn't receive a response. I replied to the ticket nonetheless since generally you need to do so in order to prevent a ticket from being closed after getting the first generic reply, but I'm still not sure if I'll end up getting a reply at all, thus posting here. The ticket number is 201114-001818.
PC-NA | Been around since closed beta

Avid RPer. Hit me up in-game @Ras_Lei if you're interested in getting together for some arr-pee shenanigans!

RP Characters:
Sarah Lacroix: Breton Vampire who really really REALLY likes likes learning Magick and also her Altmer husbando
Kaalhil Swiftstrike: Tiny shapeshifting monster hunter Bosmeri lady with enough sass to kill a dragon or ten
Gwendolyn Jenelle: Friendly healer with a coffee addiction and her own medical practice
Krisiel: Literally crazy Werewolf, no like legit insane. She nuts
Kiju Veran: Ex-Fighters Guild Suthay who likes to punch things and is also a spy and ALSO a Werewolf
Niralae Elsinal: Young Altmeri woman with way too much Magicka and Vampire husbando
Slondor: TESified Slenderman, except lazier and has more of a thing for deals than Clavicus Vile does
Marius Vastino: Sarah's Imperial apathetic sire who likes to monologue
Lirawyn Calatare: Traveling performer and bard who's 101% vanilla bean
Soliril Larethian: Blind alchemist who uses animals to see and brews plagues in his spare time
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