[BUG] Guildies "do not have permission to visit this home"

baratron

Guildies are no longer able to visit our Guildhall - The Orbservatory Prior, designated as @baratron's primary residence.

This was reported to me yesterday, when the settings were:
Default Visitor Access - Visitor


UESP Guild - Visitor


and also a group of people individually given Decorator permissions.
The Banlist and Guild Banlist are both blank.

There is no way to "Reset Permissions" for a house, so I simply removed all Guild and Individual permissions, flipped the Default Visitor Access to "No Access", then flipped it back to "Limited Visitor". At this point, people were able to enter the house again.

I decided that what I actually wanted to do was to set the Default Visitor Access to Limited Visitor while having the UESP Guild access as Visitor, thus allowing guildies to interact with lights and noise-making items. So I did this, as well as restoring the list of Individual Permissions for Decorators. As you can see from the screenshots, I have 11/200 Individual Permissions and 1/20 Guild Permissions, which is nowhere near the limit.



The Guildhall proceeded to work from 01:50 GMT while I was logged in. I logged out around 09:00 GMT and do not know what time it broke.

Today at 16:59 it was reported to me that "It seems the guild hall's broken again. Can't visit."

I went to the house at 19:06 to adjust the permissions, but simply flipping the Default Visitor Access to "No Access", then back to "Limited Visitor" was not enough to allow Guild members to visit. I had to remove the Guild Permission for UESP. At this point, ordinary Guildies could enter. However, people on the Decorator list still could not. I had to set them to Visitor and then to Decorator before they could enter.

I cannot be in ESO 24/7 to ensure access to my house. There should be nothing "special" about this home - I have not used any housing addons to provide special effects or anything like that. I don't understand why the permissions that I see on my screen are not applying to the house.

baratron

P.S. I have no idea why this has allegedly posted in PlayStation®4 – EU Bug Reports. I'm on the PC/Mac server - NA, and I can't even see a way to choose the server - it just says Forums - Bug Reports.

This is with the Markarth patch active, ESO Plus, and all Chapters purchased.

Tatanko

Under normal circumstances, attempting travel to a house which I do not have permission to visit immediately gives me the message "You don't have permission to visit this house" in the corner of my screen and nothing else happens. When I attempt to visit @baratron 's primary residence, I first get the loading screen for the house and then moments later I am kicked back to a loading screen for whatever zone I was in previously.

baratron

Updates:
TEST 1:
I have visited every house and copied over the same Visitor settings. Now all of my houses have the same settings. This was to test whether the bug was due to The Orbservatory Prior pulling the settings from the wrong house.

Observations: No difference. Even though the house is set to allow all Visitors, Guildies and others are still only able to visit The Orbservatory Prior while I am logged in. As soon as I log out, the house becomes unavailable.

TEST 2:
I have also tried moving my Primary residence to the Antiquarian's Alpine Gallery.

Observations: Guildies and other visitors are able to visit this house whether I am logged in or not.

Conclusion: Something is "wrong" with The Orbservatory Prior.

@ZOS_CullenLee please would you advise any more tests which I could try to help you find the bug?

Since this problem only seems to affect me so far, I don't hold out any hope of it being fixed any time soon, and I may have to create a temporary Guildhall in the Antiquarian's Alpine Gallery. However, I would like The Orbservatory Prior to become usable again if possible, because it is a beautiful house.

Is anyone else having permissions issues with The Orbservatory Prior or any other houses?

Mauin

This is somewhat related, but I am having issues with my own Primary Residence. The bug may also extend to the others (haven't had the time/chance to check), but despite having well under the limit for permissions, the permissions for my Primary Residence (Princely Dawnlight Palace) have reset back to defaults with access set to 'No Access' when it should be set to 'Limited Visitor.' I keep setting it back to 'Limited Visitor,' but every time I log out, the house reverts to 'No Access.'

Currently, if I want people to be able to visit, I need to manually set my house back to 'Limited Visitor' every time I log on. It's a little unfortunate since I prefer the access to be kept open so people can use my transmute station or target dummy setup.

Edit:
Just adding that I run no addons at all related to housing.

baratron

Mauin wrote: »

This is somewhat related, but I am having issues with my own Primary Residence. The bug may also extend to the others (haven't had the time/chance to check), but despite having well under the limit for permissions, the permissions for my Primary Residence (Princely Dawnlight Palace) have reset back to defaults with access set to 'No Access' when it should be set to 'Limited Visitor.' I keep setting it back to 'Limited Visitor,' but every time I log out, the house reverts to 'No Access.'

Whereas in my case, the permissions appear to be correct on the screen - yet people still can't enter. This makes me think that there must be two different, but related, bugs relating to housing permissions.

For now, I have moved all of the crafting stations, Mundus stones, and target dummies over to the Antiquarian Alpine Gallery - since I am NOT going to spend any more Crowns on houses until I can be certain that my friends and guildies can visit them!

Mauin

Yeah, so I just went through all 36 of my houses. Initially, some of them still had the original permissions, but as I was going through and copying those to the other houses, ALL of them wound up reset to 'No Access'. Including the ones that had the correct permissions when I was last in them. Even my primary (again).

Something isn't working right with housing permissions right now.

Edit:
And going through the houses again is making the permissions revert back to the original that got wiped when they were set to 'No Access.' I don't even know what's going on anymore. Is it a display error only? I don't know.

Edit 2:
Tested further. It is a visual bug on my end, so it's a separate bug from what baratron is encountering.
This is what I keep seeing vs what I should be seeing.

hexnotic

You aren't alone OP, this bug is happening to other players.

TrelNord

This is happening on my main house too (but only on my main house - not on others).

I am absolutely positive that my permissions are correct and that they have not changed since before update 28. Metaphysical certitude.

There was a theory floating in other threads that maybe the house had exceeded item limits when ESO+ expired and that the limits were not reset when ESO+ was restored.

In any case - my multiple tests and attempts to get help from ZOS have been met with, "Please disable your add-ons" which is about as frustrating a response as one can get (unless my add-ons can now magically affect 400+ guildies who are suddenly unable to visit my house post-update 28).

sioniann

My guildies and I are also experiencing this bug when trying to travel to our Guild Hall (the guild leader's primary residence). We had been able to do this without issue up until the Markarth patch but now it is putting us in a loading screen for the home for a few moments before spitting us back into the zone we'd been in previously. It's pretty frustrating considering the Guild Hall has all of the crafting stations/Mundus stones/target dummies that we want to use!

anadandy

sioniann wrote: »

My guildies and I are also experiencing this bug when trying to travel to our Guild Hall (the guild leader's primary residence). We had been able to do this without issue up until the Markarth patch but now it is putting us in a loading screen for the home for a few moments before spitting us back into the zone we'd been in previously. It's pretty frustrating considering the Guild Hall has all of the crafting stations/Mundus stones/target dummies that we want to use!

This is happening in my private homes as well. People on my visitor lists who have never had an issue getting to my homes before are now getting the loading screen for the house, then booted back to their original their original location. One of the houses in question - Snugpod - has never been at item limit. It's basically a free "wayshrine" and has always had minimal furnishing below the limited even without eso +.

baratron

TrelNord wrote: »

This is happening on my main house too (but only on my main house - not on others).

I am absolutely positive that my permissions are correct and that they have not changed since before update 28. Metaphysical certitude.

There was a theory floating in other threads that maybe the house had exceeded item limits when ESO+ expired and that the limits were not reset when ESO+ was restored.

That's definitely not my situation - my ESO Plus has never expired. It's set to auto-renew.

So weird and frustrating.

I could disable my addons, but I'm not sure how they would be affecting other guildies getting to my house when I'm not even logged on.

msetten

It is also happening on my primary home, the Psijic Villa, that is used by several guilds as their crafting house as it is fully stocked. I am on PS4 (EU).

I have also tried several settings, like removing all guild permissions and re-adding them. Changed my primary house to another and than back again. Tried various permission settings. Even gave a couple of people individual permissions. But it doesn't help. They are not able to get it. (Though once in a while someone is able to get in only but later on when they try again they can't).

The house starts to load and then they get a message saying they don't have permission to access the house and are transported back to a zone.

AaronGuilder

Mauin wrote: »

This is somewhat related, but I am having issues with my own Primary Residence. The bug may also extend to the others (haven't had the time/chance to check), but despite having well under the limit for permissions, the permissions for my Primary Residence (Princely Dawnlight Palace) have reset back to defaults with access set to 'No Access' when it should be set to 'Limited Visitor.' I keep setting it back to 'Limited Visitor,' but every time I log out, the house reverts to 'No Access.'

Same issue on Xbox, primary housing is affected despite resetting permissions and then copying them to all houses. It works for a while then friends get "You do not have permission to visit this house.

BTW, this is Xbox EU & NA

AaronGuilder

msetten wrote: »

The house starts to load and then they get a message saying they don't have permission to access the house and are transported back to a zone.

Today, despite being able to go to the house yesterday, I cannot go to our guild house .. and I get the above

https://youtu.be/N8t_E5Wg8P4

JoHegl

We had this problem during a house tour we did with my guild on PC/EU on Saturday. One of us had to delete and redo all permissions for his house before we could enter. Would be great, if this could be looked into as it really is blocking important aspects of guild life for our guild!

I have also heard from people in another guild on PC/EU that I am in. They sometimes need to redo all permissions for several times day. And it does not apply equally to all houses.

Would be awesome if someone could acknowledge this bug and probably look into it, @ZOS_GinaBruno , @ZOS_JessicaFolsom , @ZOS_KaiSchober .

This is becoming a blocker to housing as it seems...

Texecutioner187

Also having this issue on Xbox NA

Texecutioner187

Video of the issue/a related issue happening. Not sure if it's the exact thing or not but maybe a good place for investigation to start?

AaronGuilder

Anyone able to give us any update please?

@ZOS_GinaBruno
@ZOS_BillE
@ZOS_KaiSchober
@ZOS_Adrikoth
@ZOS_AntonioP

FruitBatVampire

I fixed this issue with my primary residence by setting the permission to no access, leaving my house (through the door), reentering and setting it back to visitors, and then leaving and reentering again. Hopefully it works for others.
Changing the permission in the screen and then changing it again doesn't seem to "hard change" it, so leaving and going back in after each change, to renew the instance and force the permissions change, seemed to work for me.
Edit: Seems like this isn't a permanent fix and it bugs out again after a while

Rehdaun

FruitBatVampire wrote: »

I fixed this issue with my primary residence by setting the permission to no access, leaving my house (through the door), reentering and setting it back to visitors, and then leaving and reentering again. Hopefully it works for others.
Changing the permission in the screen and then changing it again doesn't seem to "hard change" it, so leaving and going back in after each change, to renew the instance and force the permissions change, seemed to work for me.

Tested this and this works. Note, you have to do this for each house.

Zos, now that the community has once again found the solution, can you please fix it?

msetten

FruitBatVampire wrote: »

I fixed this issue with my primary residence by setting the permission to no access, leaving my house (through the door), reentering and setting it back to visitors, and then leaving and reentering again. Hopefully it works for others.
Changing the permission in the screen and then changing it again doesn't seem to "hard change" it, so leaving and going back in after each change, to renew the instance and force the permissions change, seemed to work for me.

It didn't work for me. I removed all permissions on the Grand Psijic Villa also set the generic permission to No Access. Exited the villa. Went back it and added all guild permissions again and set the generic permission to Limited Visitor and exited again. But according to a friend, he was sent back to the zone he was in when trying to enter the villa.

AaronGuilder

FruitBatVampire wrote: »

I fixed this issue with my primary residence by setting the permission to no access, leaving my house (through the door), reentering and setting it back to visitors, and then leaving and reentering again. Hopefully it works for others.
Changing the permission in the screen and then changing it again doesn't seem to "hard change" it, so leaving and going back in after each change, to renew the instance and force the permissions change, seemed to work for me.

Sorry, didn't work for me either. I have Gardner as my Primary, I even set another house as Primary, removed all permissions and confirmed for all houses left and, re-entered, then made Gardner my Primary again, added just 1 Visitor and 1 guild with Decorator privileges and still no joy
BTW, I have 40 houses

Rehdaun

All I had to do was set global access of my house to "no access", leave and re-enter. Then change it back to either "visitor" or "limited visitor" and leave and re-enter. No other changes were needed. In other words, followed @FruitBatVampire instructions exactly.

GoodFella146

FruitBatVampire wrote: »

I fixed this issue with my primary residence by setting the permission to no access, leaving my house (through the door), reentering and setting it back to visitors, and then leaving and reentering again. Hopefully it works for others.
Changing the permission in the screen and then changing it again doesn't seem to "hard change" it, so leaving and going back in after each change, to renew the instance and force the permissions change, seemed to work for me.

Holy *** this totally worked!! I've been having someone afk all night as a fix which is just awful.

AaronGuilder

Update:
I did this exactly and while I was online, guildies can travel to my primary house, but when I go offline, they still cannot.
Sorry FruitBatVampire

GoodFella146

GoodFella146 wrote: »

FruitBatVampire wrote: »

I fixed this issue with my primary residence by setting the permission to no access, leaving my house (through the door), reentering and setting it back to visitors, and then leaving and reentering again. Hopefully it works for others.
Changing the permission in the screen and then changing it again doesn't seem to "hard change" it, so leaving and going back in after each change, to renew the instance and force the permissions change, seemed to work for me.

Holy *** this totally worked!! I've been having someone afk all night as a fix which is just awful.

Nevermind it rebugs after a certain amount of time lol

GoodFella146

AaronGuilder wrote: »

Update:
I did this exactly and while I was online, guildies can travel to my primary house, but when I go offline, they still cannot.
Sorry FruitBatVampire

Yes this is what I found

msetten

I still haven't gotten any response to the bug report tickets that I submitted in game about this. Is that normal?

virtus753

msetten wrote: »

I still haven't gotten any response to the bug report tickets that I submitted in game about this. Is that normal?

Reports submitted via /bug get no response. They should tell you that on the confirmation page.

If you would like a response, use /help instead. (Ask for Help, if you are using gamepad mode.)

But be prepared for an automatic reply to which you will have to reply in order to get a person to read your ticket, and then be prepared for that person to tell you to submit a /bug report and wait.

msetten

PC Patch Notes for today's update don't mention any fix for this at all (https://forums.elderscrollsonline.com/en/discussion/553007/pc-mac-patch-notes-v6-2-6#latest). As they are also updating consoles unexpectedly, I was hoping this would be fixed. Tiny bit of hope they forgot to add it to the patch nodes. We'll see after the update.