markulrich1966 wrote: »chances are good, just expect 2 weeks, or even longer right now due to corona.
They fixed it in less then an hour after she responded.
Amazing to me given the original response said they cant do refunds or exchanges on Crown Store stuff.
They really came through on this one! Thanks Zenimax!
The people who post constructively and politely on the forum about their problems generally report a positive outcome, while those who post with a sense of rabid entitlement and arrogant rudeness generally report a negative outcome. Funny that, there must be a moral there somewhere!
The people who post constructively and politely on the forum about their problems generally report a positive outcome, while those who post with a sense of rabid entitlement and arrogant rudeness generally report a negative outcome. Funny that, there must be a moral there somewhere!
Or that crown store help is getting answered right away while all other issues are postponed.
The people who post constructively and politely on the forum about their problems generally report a positive outcome, while those who post with a sense of rabid entitlement and arrogant rudeness generally report a negative outcome. Funny that, there must be a moral there somewhere!
Or that crown store help is getting answered right away while all other issues are postponed.
I tend to the view that someone who had a payment in real money (or using crowns purchased with real money) taken twice deserves a higher priority response than someone who deconstructed something by mistake and wants it replaced. You are entitled to feel differently, of course !
The people who post constructively and politely on the forum about their problems generally report a positive outcome, while those who post with a sense of rabid entitlement and arrogant rudeness generally report a negative outcome. Funny that, there must be a moral there somewhere!
Companies tend to put less effort into helping people who are jerks.
Companies tend to put less effort into helping people who are jerks.
True, but not companies who care about their customers. Only companies who act entitled would put less effort into helping their customers.
Smart companies do not approach their customers, especially upset ones, as problems, they approach the customer as an opportunity.Here is a list of 10 ways to handle customers from newleaf. These seem to be contrary to your post.
"Ten principles for delivering great Customer Service
1. Put your customers first. This means doing everything in your power to meet their needs and seeing things from the customer’s perspective. Do things for their convenience and make sure your procedures are efficient.
2. Always acknowledge customers. In face to face interactions a smile, eye contact or a nod in the customer’s direction can make all the difference. No-one likes being ignored or made to feel they are wearing an invisibility cloak.
3. Make your regular customers feel valued. It’s much easier to win business from existing customers than it is to find new customers. It helps if you have a good memory for people and the things that matter to them. If you don’t, you can always make a few crib notes in your customer files.
4. Always listen to your customers. High quality listening is one of the most important things you can do for your customers. Asking questions and listening is essential to resolving problems or complaints. It’s not just about problems though, sometimes customers simply have a need to chat.
5. Treat customers with respect at all times. Common courtesies should never be overlooked no matter how busy your staff are or indeed if the customers themselves are less than polite or well behaved. Similarly, it is important to respect individuals whatever their background or lifestyle.
6. Always keep your cool. There’s no doubt customers can be demanding and at times downright unreasonable. But it’s also fair to say that no-one ever won an argument with a customer. So it’s vital to maintain a calm and professional approach and to be patient with customers.
7. Be willing to ‘go the extra mile’ for your customers. Often it’s the small things that can make a considerable difference, doing something the customer did not expect. At other times it may mean pulling out all the stops to resolve an issue.
8. Check customer satisfaction levels. Customers can be fickle and there’s no room for complacency in delivering customer service. If you want to stay ahead of the competition then it’s important to gather feedback from your customers about your products or services. It’s equally important to analyse and act upon feedback received.
9. Make things easy for your customers. Whether you deal with customers mainly online, over the telephone or face to face, it should be easy for them to do business with you. Don’t expect them to jump through unnecessary hoops or to be kept waiting.
10. Show appreciation for your customers. Remember your business wouldn’t exist if you didn’t have customers. Make a point of thanking your customers for doing business with you. Be genuine in what you say. Customers will see through false statements or sentiments and they won’t be impressed."
The people who post constructively and politely on the forum about their problems generally report a positive outcome, while those who post with a sense of rabid entitlement and arrogant rudeness generally report a negative outcome. Funny that there must be a moral there somewhere!
Or that crown store help is getting answered right away while all other issues are postponed.
True that smart companies treat their upset customers very well but that is not what I spoke about. It has nothing to do with demanding customers at all. I was speaking of jerks. Those that bully CS around. So yea, smart companies do go that extra mile for customers that are not idiots and do not treat their CS and other employees like trash.
My blood brother is head of a department for one of the largest telecoms in the world. He takes care of customers and clients across the globe. He often speaks at conferences in London, Tokyo, New York, San Francisco, Hong Kong, Singapore, and countless others. He would take issue with a couple of posts here, including yours.BTW, I get this information from advice my brother-in-law from when he started off in CS for a Fortune 500. He of course got it from his training. He is not a senior VP of marketing of the Fortune 500. I think I am going to take his word for it as that advice, and his training, have served both him and myself very well.
1. I own my own business.For anyone who works in a place that allows customers to bully you around and speak bad about you, I feel for you. After the economy gets going again I suggest you find an employer that treats their people with respect and stands behind them vs allowing them to get steamrolled.
Edit: BTW, nothing in the 10 points of CS that I hid in the spoiler says CS is to put up with customers acting like idiots and bullying the company employees. Not one point says CS should put up with any and all behavior. Common sense would suggest there are lines that if crossed that the helpful situation changes. Just thought I would point that out.
I bought Appearance Change and even though I spent hours to tweak my Appearance, something still goes wrong after I commit.
markulrich1966 wrote: »chances are good, just expect 2 weeks, or even longer right now due to corona.
They're drunk? On a serious note, ZOS needs to stop with the virus excuses. Everybody is dealing with it and they need to step up.