Maintenance for the week of May 19:
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• PC/Mac: No maintenance – May 19
• NA megaservers for maintenance – May 21, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• EU megaservers for maintenance – May 21, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
• ESO Store and Account System for maintenance – May 21, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC) https://forums.elderscrollsonline.com/en/discussion/677862
My experience with the support "queue" (The Queue is a Lie)
hrafnsbur
Soul Shriven
On the 28th of September I bought the Greymoor upgrade, but was charged for 3 of them.
I created a ticket, the status of which was changed to "under investigation" within a day or so.
After almost two weeks of waiting for an answer I updated the ticket, asking for a response. (Yeah, I know, bad me!).
The status naturally changed to "waiting for agent". After waiting for that to change for over a week I came on this forum and asked for an update, and was assured "we can confirm that this ticket is still open and a support agent will respond to your latest reply as soon as possible" on multiple occasions.
On the 27th of October, being tired of having the ticket stuck in perpetual limbo I decided to run a bit of an experiment (Experiments amuse me) and I closed the old ticket, and created a new one.
Lo and behold, an agent responded, and issued a refund in a little over a day.
What conclusions can one draw from this?
Well, I 've drawn two conclusions:
1: If you think the LFG tool used to be broken, you should see the state of the support tool!
2: If your ticket gets stuck: Try turning it off and on again!
I created a ticket, the status of which was changed to "under investigation" within a day or so.
After almost two weeks of waiting for an answer I updated the ticket, asking for a response. (Yeah, I know, bad me!).
The status naturally changed to "waiting for agent". After waiting for that to change for over a week I came on this forum and asked for an update, and was assured "we can confirm that this ticket is still open and a support agent will respond to your latest reply as soon as possible" on multiple occasions.
On the 27th of October, being tired of having the ticket stuck in perpetual limbo I decided to run a bit of an experiment (Experiments amuse me) and I closed the old ticket, and created a new one.
Lo and behold, an agent responded, and issued a refund in a little over a day.
What conclusions can one draw from this?
Well, I 've drawn two conclusions:
1: If you think the LFG tool used to be broken, you should see the state of the support tool!
2: If your ticket gets stuck: Try turning it off and on again!
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