Maintenance for the week of November 25:
• [COMPLETE] PC/Mac: NA and EU megaservers for maintenance – November 25, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• [COMPLETE] PC/Mac: NA and EU megaservers for maintenance – November 25, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
Tickets 201002-002237 and 201001-006786
Tinolyn
✭✭✭
So I'm asking for help here, since your ticketing system has the inability to do anything.
I accidentally purchased the Treasure Hunter personality on PC/NA last night; I would like you to remove it from my inventory and return my crowns (ESO plus subscriber, so it was slightly discounted, for reference).
The reason I'm doing this here is when I went into the help-requesting system in game, I went to "have a problem with crown store item" but it did not give me any space to write this information. It just submitted the ticket. And the subsequent emails I received telling me that I didn't put this information and their "instructions" did not help. I responded to those emails and received an email back that said "you sent this to the wrong email, send it to the original email sender."
WHICH I HAD.
So, I'm hoping you can help me fix this -- what I thought was a minor issue -- this way.
I accidentally purchased the Treasure Hunter personality on PC/NA last night; I would like you to remove it from my inventory and return my crowns (ESO plus subscriber, so it was slightly discounted, for reference).
The reason I'm doing this here is when I went into the help-requesting system in game, I went to "have a problem with crown store item" but it did not give me any space to write this information. It just submitted the ticket. And the subsequent emails I received telling me that I didn't put this information and their "instructions" did not help. I responded to those emails and received an email back that said "you sent this to the wrong email, send it to the original email sender."
WHICH I HAD.
So, I'm hoping you can help me fix this -- what I thought was a minor issue -- this way.
0
-
ZOS_AdrikothadminHey there @Tinolyn
We're sorry to hear about this issue. Please reply to the latest email response for either of these tickets and provide any relevant details regarding the incident.
This will make sure that the ticket re-opens and the proper team looks into it.The Elder Scrolls Online - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
Tinolyn✭✭✭So, see, I did. I got an email back telling me I sent it to the wrong email -- even though I replied to the email that came to me about the ticket!
The email I sent to is support04@mailmw.custhelp.com.
Sending the same reply again seems pointless if it's just going to tell me I sent it to the wrong email again.0 -
ZOS_AdrikothadminGreetings @Tinolyn
Could you please try submitting a new ticket through our help site, help.elderscrollsonline.com, as opposed to an in-game ticket?
Please select the "Billing" category so that the ticket gets routed properly.
The Elder Scrolls Online - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
ZOS_AdrikothadminNo problem at all @Tinolyn thanks for your patience.
We can confirm that your new ticket is in the right place and a support agent will reach out as soon as possible.The Elder Scrolls Online - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0