Account blocked im in depression

GreatElina

I've been playing for almost a month. Nearly 400 CP. Created characters for daily tasks. On September 5, 2020, I purchased 3000 crowns from my card to my account. We agreed with the guild mate that I will send him a gift of the Mundus stone for the house for 4000 crown(I had another 1500 with a subscription). And so he sent me a game mail ESO 1580k. My attempt to send the stone failed, as the game reported that you need to wait 3 more days to send gifts. Well. The gold was sent back to the sender in an equal volume of 1580k. After 20 minutes, approximately throws out of the game. You can't log in to the game with a message that your password or username is incorrect. Attempts to log in to my account on the ESO website are interrupted by a message that my access to the site has been suspended.
Please understand this situation. I'm in the deepest depression. Loss of 2500 rubles and a month of daily gameplay. This is cruel, unfair, and tech support ignores completely.
ticket number #:200905-000847

InaMoonlight

Ouch, that sounds painful, best of luck

@ZOS_GinaBruno maybe you're be able to help?

SDKTJ

So you're telling me that your guild mate got their gold sent back in less than a day from what looks like a scam to support while I've been waiting for 19 days to get my gold sent back from a scam with all the evidence needed? God, it really makes me think support just spins a wheel to decide what tickets are going to be solved. Best of luck you since getting banned for something completely out of your control is ridiculous and I hope it gets resolved asap.

GreatElina

Im in deep depression

HidesFromSun

This is really harsh, i'm sorry you're in this awful situation.

@ZOS_GinaBruno @ZOS_BillE @ZOS_KaiSchober @ZOS_AntonioP @ZOS_Adrikoth Can any of you help this poor person?

ZOS_Adrikoth

Thank you for providing your ticket number @GreatElina

We can confirm that your ticket is in the right place and has been escalated to the proper team. Thank you for your patience and a support agent will reach out to you as soon as possible.

InaMoonlight

GreatElina wrote: »

I've been playing for almost a month. Nearly 400 CP. Created characters for daily tasks. On September 5, 2020, I purchased 3000 crowns from my card to my account. We agreed with the guild mate that I will send him a gift of the Mundus stone for the house for 4000 crown(I had another 1500 with a subscription). And so he sent me a game mail ESO 1580k. My attempt to send the stone failed, as the game reported that you need to wait 3 more days to send gifts. Well. The gold was sent back to the sender in an equal volume of 1580k. After 20 minutes, approximately throws out of the game. You can't log in to the game with a message that your password or username is incorrect. Attempts to log in to my account on the ESO website are interrupted by a message that my access to the site has been suspended.
Please understand this situation. I'm in the deepest depression. Loss of 2500 rubles and a month of daily gameplay. This is cruel, unfair, and tech support ignores completely.
ticket number #:200905-000847

Hang in there, they'll work it out, eventually

LordArconSeptim

InaMoonlight wrote: »

GreatElina wrote: »

I've been playing for almost a month. Nearly 400 CP. Created characters for daily tasks. On September 5, 2020, I purchased 3000 crowns from my card to my account. We agreed with the guild mate that I will send him a gift of the Mundus stone for the house for 4000 crown(I had another 1500 with a subscription). And so he sent me a game mail ESO 1580k. My attempt to send the stone failed, as the game reported that you need to wait 3 more days to send gifts. Well. The gold was sent back to the sender in an equal volume of 1580k. After 20 minutes, approximately throws out of the game. You can't log in to the game with a message that your password or username is incorrect. Attempts to log in to my account on the ESO website are interrupted by a message that my access to the site has been suspended.
Please understand this situation. I'm in the deepest depression. Loss of 2500 rubles and a month of daily gameplay. This is cruel, unfair, and tech support ignores completely.
ticket number #:200905-000847

Hang in there, they'll work it out, eventually

Yeah, check my thread.

GreatElina

my thread in reddit, some people thinking im trolling them, but this is my emotional post
im very emotional person and im understand thqt world is not concentrated on me, and for zos an bethesda me and troubles with my account is nothing
https://www.reddit.com/r/elderscrollsonline/comments/iop2dv/bethesda_and_zos_stole_my_money/

InaMoonlight

GreatElina wrote: »

my thread in reddit, some people thinking im trolling them, but this is my emotional post
im very emotional person and im understand that world is not concentrated on me, and for zos an bethesda me and troubles with my account is nothing
https://www.reddit.com/r/elderscrollsonline/comments/iop2dv/bethesda_and_zos_stole_my_money/

Totally understandable, eso have been a big part of my life since beta testing, i would be devastated, and frantic too! Nevermind the trolly ones, hang in there and they will sort it out. Just don't be surprised about long answer times, and know that updating/adding to your ticket will put it back at the front of the queue

LordArconSeptim

InaMoonlight wrote: »

GreatElina wrote: »

my thread in reddit, some people thinking im trolling them, but this is my emotional post
im very emotional person and im understand that world is not concentrated on me, and for zos an bethesda me and troubles with my account is nothing
https://www.reddit.com/r/elderscrollsonline/comments/iop2dv/bethesda_and_zos_stole_my_money/

Totally understandable, eso have been a big part of my life since beta testing, i would be devastated, and frantic too! Nevermind the trolly ones, hang in there and they will sort it out. Just don't be surprised about long answer times, and know that updating/adding to your ticket will put it back at the front of the queue

My account got hijacked and I cant recover it at all its perma banned

GreatElina

I am grateful to everyone who supports me. This strengthens my faith in the community. I can change my password, my account is blocked but not banned. I don't have access to the game or my personal account on the site. I also get ads, for example about new products.

GreatElina

OK. They unblock my account.
I have depressive disorder, so that my big problem of emotional reactions so hard for me.
But that time i got big emotional damage when my account was blocked. Thanks to all people who helps me.

Giraffon

The gifting system in this game is really restricted for new players. I think when they first rolled it out they had some abuse issues and locked it down tight. Time passed and the restrictions no longer affect most players, but if you are new...yeah, don't even try it for about a month.

BTW: I don't know if it's still like this, but I got burned one time trying to gift something to an account that refused the gift. I already had the item. There it sat in limbo with no way for me to recover crowns. I was FORCED to give it to someone else.

Hopefully this has been changed as some time has passed.

InaMoonlight

GreatElina wrote: »

OK. They unblock my account.
I have depressive disorder, so that my big problem of emotional reactions so hard for me.
But that time i got big emotional damage when my account was blocked. Thanks to all people who helps me.

So glad you're through this, hope you have a great time.

Zos maybe this could be a good time to actually make a public notice about whats allowed for what accounts in regards to crownstore, trades and stuff?

GreatElina

But! I lost some days of eso+ and I still haven't received an apology from bethesda and zos
no compensations

Nairinhe

GreatElina wrote: »

But! I lost some days of eso+ and I still haven't received an apology from bethesda and zos
no compensations

Don't even expect anything like this. I can't remember if ZOS ever compensated anyone for anything.
Also 5 days of sub is like, what, around 150 rubles? IMHO, not worth worrying about

VaranisArano

InaMoonlight wrote: »

GreatElina wrote: »

OK. They unblock my account.
I have depressive disorder, so that my big problem of emotional reactions so hard for me.
But that time i got big emotional damage when my account was blocked. Thanks to all people who helps me.

So glad you're through this, hope you have a great time.

Zos maybe this could be a good time to actually make a public notice about whats allowed for what accounts in regards to crownstore, trades and stuff?

The info for new accounts and gifting is here: https://help.elderscrollsonline.com/app/answers/detail/a_id/43105/~/why-cant-i-gift-items-in-the-elder-scrolls-online

But they probably won't come out and say "we flag accounts that go over this exact limit" because then bots and/or laundering accounts would try to squeak under the known limit.

redspecter23

VaranisArano wrote: »

InaMoonlight wrote: »

GreatElina wrote: »

OK. They unblock my account.
I have depressive disorder, so that my big problem of emotional reactions so hard for me.
But that time i got big emotional damage when my account was blocked. Thanks to all people who helps me.

So glad you're through this, hope you have a great time.

Zos maybe this could be a good time to actually make a public notice about whats allowed for what accounts in regards to crownstore, trades and stuff?

The info for new accounts and gifting is here: https://help.elderscrollsonline.com/app/answers/detail/a_id/43105/~/why-cant-i-gift-items-in-the-elder-scrolls-online

But they probably won't come out and say "we flag accounts that go over this exact limit" because then bots and/or laundering accounts would try to squeak under the known limit.

Bots can (and probably have) brute forced the system and have enough data to actually know the limits. The information is in the hands of the people it's meant to prohibit while innocent people lack the necessary information to keep their accounts safe.

Yes, I understand the necessity to keep algorithms "secret" so they can't be abused, but what we're seeing lately is the exact opposite. The number of innocent players facing punishment looks like it's at an all time high or at least the forums are seeing the impact. It is important to combat bots and actual TOS violations, but not when it comes at the cost of good, honest players just trying to enjoy the game.

ZOS_Bill

With the OP's account issue now being resolved, we will be closing this thread going forward. If you have a similar issue you can start a new discussion for help on the forum.