Sent in a ticket regarding a deleted character, automated response states my ticket is about Crowns

Arandear

Hello! As title states, in the past the automated reply asks me to clear my bank account and provide more information but the only automated response I receive states I did not receive my crowns, an issue I have not had.

Ticket - 200827-005353

VaranisArano

There's almost always an auto response that is tangentially related, if at all to my problem.

I have good luck replying to the automated response with something like, "Thank you, but that didn't solve my problem. My problem is..."

Usually the Reply gets sent to a real Support person and the issue either gets resolved or escalated to someone else for further help.

Arandear

Ahhh I see, thanks for the prompt reply, puts my mind as rest!

VaranisArano

Arandear wrote: »

Ahhh I see, thanks for the prompt reply, puts my mind as rest!

I think the most annoying one I got was when I explained I was missing tickets from an event. I'd clearly explained how I should have gotten the tickets and how I'd lost them due to the game freezing.

Support's Auto Reply sent me a list of the ways I could get event tickets.

"Yes, I know exactly how to get them. The problem is that I got them, and lost them, due to the game breaking..."

Good luck!

ZOS_Bill

@Arandear

Please check your PM's as I've sent you clarification on your current ticket.

Elsonso

Arandear wrote: »

the only automated response I receive states I did not receive my crowns, an issue I have not had.

Yes. I think it works by going through what you write and finding all of the possible responses that could address your problem. After it does that, it picks a response not on the list.