Sent in a ticket regarding a deleted character, automated response states my ticket is about Crowns

Arandear · August 2020

Hello! As title states, in the past the automated reply asks me to clear my bank account and provide more information but the only automated response I receive states I did not receive my crowns, an issue I have not had.

Ticket - 200827-005353

VaranisArano · August 2020

There's almost always an auto response that is tangentially related, if at all to my problem.

I have good luck replying to the automated response with something like, "Thank you, but that didn't solve my problem. My problem is..."

Usually the Reply gets sent to a real Support person and the issue either gets resolved or escalated to someone else for further help.

Arandear · August 2020

Ahhh I see, thanks for the prompt reply, puts my mind as rest!

VaranisArano · August 2020

Arandear wrote: »

Ahhh I see, thanks for the prompt reply, puts my mind as rest!

I think the most annoying one I got was when I explained I was missing tickets from an event. I'd clearly explained how I should have gotten the tickets and how I'd lost them due to the game freezing.

Support's Auto Reply sent me a list of the ways I could get event tickets.

"Yes, I know exactly how to get them. The problem is that I got them, and lost them, due to the game breaking..."

Good luck!

ZOS_Bill · August 2020

@Arandear

Please check your PM's as I've sent you clarification on your current ticket.

Elsonso · August 2020

Arandear wrote: »

the only automated response I receive states I did not receive my crowns, an issue I have not had.

Yes. I think it works by going through what you write and finding all of the possible responses that could address your problem. After it does that, it picks a response not on the list.