Why ask feedback from PTS if all of it goes unlistened?

Khatou

MerguezMan wrote: »

1) Accept ZoS is a commercial company.

Except that when a house proposes an MMORPG, this one, must have a minimum of respect to its community, it's not just about numbers !!!

Especially at the price where you pay TESO between game purchase, subscription and extension, you have to deserve more gratitude than that!

MerguezMan wrote: »

Accept development process is priorized.

Since the release of the game, we've been waiting for this, for an unconvincing result...

MerguezMan

Khatou wrote: »

MerguezMan wrote: »

1) Accept ZoS is a commercial company.

Except that when a house proposes an MMORPG, this one, must have a minimum of respect to its community, it's not just about numbers !!!

Especially at the price where you pay TESO between game purchase, subscription and extension, you have to deserve more gratitude than that!

What do you expect ? ZoS listing every single suggestion and answering each little comment from the forums ?
ZoS considering more your suggestions than others' because you pay for ESO+ subscription ?
Your baker to praise the eternal glory of your family in an epic song front of your door because you buy him some bread every morning ?

I did not say ZoS has the best communication with its playerbase in the gaming industry. I just said OP's expectations are probably higher than real life possibilities.

Khatou wrote: »

MerguezMan wrote: »

Accept development process is priorized.

Since the release of the game, we've been waiting for this, for an unconvincing result...

And since game release, ZoS directors send explanations to the community about next year(s) plans, which part they would focus on to improve, and what's coming up. Once again, ZoS might not be the best company for that, though it's not the worst.

Their previous choices are mostly explained over patch notes on version release and PTS iterations, their vision is mostly explained in their letters to the community. Check around, some companies have way less communication than that.

As unconvincing as their answers can be for you (and sometimes also for me), you can't honestly say ZoS totally ignores player feedback.

JinMori

MerguezMan wrote: »

Khatou wrote: »

MerguezMan wrote: »

1) Accept ZoS is a commercial company.

Except that when a house proposes an MMORPG, this one, must have a minimum of respect to its community, it's not just about numbers !!!

Especially at the price where you pay TESO between game purchase, subscription and extension, you have to deserve more gratitude than that!

What do you expect ? ZoS listing every single suggestion and answering each little comment from the forums ?
ZoS considering more your suggestions than others' because you pay for ESO+ subscription ?
Your baker to praise the eternal glory of your family in an epic song front of your door because you buy him some bread every morning ?

I did not say ZoS has the best communication with its playerbase in the gaming industry. I just said OP's expectations are probably higher than real life possibilities.

Khatou wrote: »

MerguezMan wrote: »

Accept development process is priorized.

Since the release of the game, we've been waiting for this, for an unconvincing result...

And since game release, ZoS directors send explanations to the community about next year(s) plans, which part they would focus on to improve, and what's coming up. Once again, ZoS might not be the best company for that, though it's not the worst.

Their previous choices are mostly explained over patch notes on version release and PTS iterations, their vision is mostly explained in their letters to the community. Check around, some companies have way less communication than that.

As unconvincing as their answers can be for you (and sometimes also for me), you can't honestly say ZoS totally ignores player feedback.

No, but at least to find a decent solution to problems.

Anyone with half a brain understand that the reason why they put aoe timers in pvp is because they didn't wanna invest money into the game, so they just went with the least effort solution that only alleviates the problems but does not solve them, and actually damages the gameplay of the game.

This is the problem with zos.

And if you cannot see this, honestly, you are either a fanboy or blind, that's about it.

So in short, low effort solutions lead to *** results, if you want good results you have to put in the effort, and it doesn't seem like zos is willing to do that, because money.

Canned_Apples

Donny_Vito wrote: »

They didn't listen to all of it?

Similarly to when people use the word "always" or "never" in their argument to prove a point.

Aside from the murkmire Ward changes, zos has shown zero interest in player feedback.
... but that was back when we had different combat devs that weren’t breaking the game every patch.

JinMori

Canned_Apples wrote: »

Donny_Vito wrote: »

They didn't listen to all of it?

Similarly to when people use the word "always" or "never" in their argument to prove a point.

Aside from the murkmire Ward changes, zos has shown zero interest in player feedback.
... but that was back when we had different combat devs that weren’t breaking the game every patch.

And the light attack changes. Which had some good but then thrown out the good with the bad.

OmniDo

MerguezMan wrote: »

Conclusion:
ZoS probably listens to your feedback, but your expected result is probably way above realistic possible outcomes.

Beautifully explained.
So that leaves just one question:
"Why doesn't an official Zenimax representative/developer/<insert title here> just tell us (their paying customers / community) this?"

But they don't, and they likely won't, for one of two (or possibly both) reasons:

1. They're unable to
2. They're unwilling to

Now normally this is when I would typically follow-up with additional conclusion statements based upon available evidence and semantic logic, but seeing as how I was recently temporarily banned (72hrs) from these forums for my commentary when doing this, I will have to refrain from saying what I really think. 🙄

I'll let the community draw their own conclusions.

Shantu

The PTS is a great place to cheaply and conveniently work on your parsing and/or new build ideas. Saves you a lot of pots and grinding for gear and transmutes. It exposes a lot of things you can use to your advantage. But a tool to communicate feedback to the devs? Not so much. Wishing or complaining otherwise, is a waste of time.

Moloch1514

There was the time they listened to our clowning on the new monster helm Mother Ciannit for being useless compared to Iceheart, so they nerfed Iceheart in week 2 (obviously wasnt planned since not in week 1 PTS).

Pre-Morrowind, devs would participate in the feedback threads and we had some back-and-forth. I was always under the impression @ZOS_RobGarrett was brought in to interact with community more (see his activity during Nerfmire PTS). Been crickets ever since, and each patch is addressing the ignored feedback given the prior PTS!

rrimöykk

JinMori wrote: »

Canned_Apples wrote: »

Donny_Vito wrote: »

They didn't listen to all of it?

Similarly to when people use the word "always" or "never" in their argument to prove a point.

Aside from the murkmire Ward changes, zos has shown zero interest in player feedback.
... but that was back when we had different combat devs that weren’t breaking the game every patch.

And the light attack changes. Which had some good but then thrown out the good with the bad.

And the vMA changes. Oh wait, they did ignore 200 pages of complaint and after it just straight up lied that people actually requested changes to loot? Suuuuure.

Firstmep

Anyone think they are not supposed to listen to feedback:
What's the point of the feedback channels they set up then?
Also they ignored bug reports, power of the light went live completely broken, and they had 6 weeks to fix it.
The problem with the current team, is that their focus is so narrow that anything that doesn't fall under the current agenda grts ignored.
That's it.

Noisivid

SmukkeHeks wrote: »

Because it’s very hip to be inclusive. So the global corporations are so trying, but never succeeds.

Delete it. I did. Why would I scream into a void of indifference?

JamuThatsWho wrote: »

Not getting exactly what you specifically want all the time =/= them not listening.

That's not what most people are saying. When players test things on the PTS and provide feedback about how a change is actually affecting gameplay and then it's ignored and results in a very bad change going live is what most people are talking about.

when DOTS went super-duper OP, ZoS was told exactly what was going to happen and ignored the feedback

when sustain was nerfed at the Morrowind release, ZoS was also told about the problems during the PTS and ignored the feedback

there have been a few time that ZoS did adjust things during the PTS in response to player-tester feedback, but just a few.

Narvuntien

The feedback tends to get through to them very slowly.

I feel like they have already done everything they are doing to do when they put it up on the PTS and changes aren't going to happen until the next PTS cycle

Xebov

The Feedback you write here is very likely not read by Devs in the form you provide it. Its collected by the Community Managers and edited together. It is then send to the ppl in charge for the topics. Its then analysed and either used now or later (depending on available dev times) or its discarded. The reason for this is that the actual Developers simply dont have time to read all the Feedback themselves. This is also the typical way of doing it for Software in general.

You dont receive Dev responses because they are pointless and a waste of time for several reasons:

• Every player thinks that his feedback is important and expects a response. This would use time without end.
• Most players would end up in even heavier discussions when they find out that some idea revceived a positive feedback and theirs a negative on the same topic.
• Most players would likely never accept when their ideas a turned down. Its their idea after all.

Im a Software Dev myself. If a feedback/request reaches my team and is discussed it already went through many hands. Alot of the requests are turned down because they are to complicated to implement or offer little value. The remaining stuff ends on priority lists and some things stay there for years. There are 2 things that get a top priority: 1.) Things that increase sales 2.) Things that effect many customers. Its always more work than you can get manpower.

Whats also important in terms of Feedback and Suggestions. Most of them are garbage. Most stuff posted in the forums is not thought through and has many hidden side effects, is poorly designed or has alot of design flaws in general. The reason for this is that ppl love their ideas, but dont send them through an interative process. If you want something done you have to make a suggestion that is as complete as possible. No loopholes, well thought through with solutions for possible side effects. This saves Dev time. If this then gets the support of alot of players its easier to get it higher in priority.

rrimöykk

Xebov wrote: »

The Feedback you write here is very likely not read by Devs in the form you provide it. Its collected by the Community Managers and edited together. It is then send to the ppl in charge for the topics. Its then analysed and either used now or later (depending on available dev times) or its discarded. The reason for this is that the actual Developers simply dont have time to read all the Feedback themselves. This is also the typical way of doing it for Software in general.

You dont receive Dev responses because they are pointless and a waste of time for several reasons:

• Every player thinks that his feedback is important and expects a response. This would use time without end.
• Most players would end up in even heavier discussions when they find out that some idea revceived a positive feedback and theirs a negative on the same topic.
• Most players would likely never accept when their ideas a turned down. Its their idea after all.

Im a Software Dev myself. If a feedback/request reaches my team and is discussed it already went through many hands. Alot of the requests are turned down because they are to complicated to implement or offer little value. The remaining stuff ends on priority lists and some things stay there for years. There are 2 things that get a top priority: 1.) Things that increase sales 2.) Things that effect many customers. Its always more work than you can get manpower.

Whats also important in terms of Feedback and Suggestions. Most of them are garbage. Most stuff posted in the forums is not thought through and has many hidden side effects, is poorly designed or has alot of design flaws in general. The reason for this is that ppl love their ideas, but dont send them through an interative process. If you want something done you have to make a suggestion that is as complete as possible. No loopholes, well thought through with solutions for possible side effects. This saves Dev time. If this then gets the support of alot of players its easier to get it higher in priority.

There are tons of posts with those listed what you mention yet they are ignored.

Most of us would love to know what the devs are planning. After LA/HA changes didn't go through, they have been silent. All the sets made for those changes went through anyway so what is the plan? We only want to hear that. For example: plan for year x is to adjust class balance. That's all we need to hear.

Xebov

rrimöykk wrote: »

Xebov wrote: »

The Feedback you write here is very likely not read by Devs in the form you provide it. Its collected by the Community Managers and edited together. It is then send to the ppl in charge for the topics. Its then analysed and either used now or later (depending on available dev times) or its discarded. The reason for this is that the actual Developers simply dont have time to read all the Feedback themselves. This is also the typical way of doing it for Software in general.

You dont receive Dev responses because they are pointless and a waste of time for several reasons:

• Every player thinks that his feedback is important and expects a response. This would use time without end.
• Most players would end up in even heavier discussions when they find out that some idea revceived a positive feedback and theirs a negative on the same topic.
• Most players would likely never accept when their ideas a turned down. Its their idea after all.

Im a Software Dev myself. If a feedback/request reaches my team and is discussed it already went through many hands. Alot of the requests are turned down because they are to complicated to implement or offer little value. The remaining stuff ends on priority lists and some things stay there for years. There are 2 things that get a top priority: 1.) Things that increase sales 2.) Things that effect many customers. Its always more work than you can get manpower.

Whats also important in terms of Feedback and Suggestions. Most of them are garbage. Most stuff posted in the forums is not thought through and has many hidden side effects, is poorly designed or has alot of design flaws in general. The reason for this is that ppl love their ideas, but dont send them through an interative process. If you want something done you have to make a suggestion that is as complete as possible. No loopholes, well thought through with solutions for possible side effects. This saves Dev time. If this then gets the support of alot of players its easier to get it higher in priority.

There are tons of posts with those listed what you mention yet they are ignored.

Most of us would love to know what the devs are planning. After LA/HA changes didn't go through, they have been silent. All the sets made for those changes went through anyway so what is the plan? We only want to hear that. For example: plan for year x is to adjust class balance. That's all we need to hear.

The majority of posts have more holes than swiss cheese. They are often easy to spot as soon as you try to look at them from a different position. Most ppl dont do that, thats why these posts become the way they are.

Now for the other part, they simply dont talk about work in progress and i can understand it. Its already hard as it is even without 500 "Experts" flooding the forums with their ideas. The way ppl behave in game forums has led to this. They simply remain silent to keep problems in the forums to a minimum.

wolonggong

They havent been listening to players from the start why do you think they are going to now?

kargen27

People continue to confuse didn't listen with didn't give the answer I wanted to hear.

Cundu_Ertur

rrimöykk wrote: »

What the topic says.

I cannot believe all the feedback, suggestions, nerfs, buffs, and whatever inbetweene went unanswered. Not even a comment from developers about why they didn't take in suggestions.

Would love to hear what direction you aim to take the game so we, the community, could decide should we continue to play or invest our time in other games.

In most games new content adds better gear, items and skills. In ESO we need to grind old content for random sets just because developers felt like it.

Why is it so hard to communicate with your players?

So at next year's community event they can make a slick video about how they listen to us by not listening to us.

Dark_Lord_Kuro

Firstmep wrote: »

josiahva wrote: »

Really? Its pretty clear that the PTS is to test bugs, NOT develop the game according to player wishes. Ever since I started playing its been pretty clear that ZOS has a vision for how they want the game to play....they don't really care if players like it or not, which as well and good...its far better than listening to every suggestion that someone throws out there. Listening to players is what causes nerfs after all. PvP players come on forums, complain about dying to X build, next patch, X build is nerfed....this is BAD, it negatively affects the entire playerbase.

While a lot of the changes they make every patch negatively affect the entire playerbase, they do make more subtle changes that help as well. Obviously they do listen to some things...look at stranglers as an example. Some leaderboard group goes in wearing all stranglers and streams it...ZOS watches said video and says "oh look, the top .01% of the playerbase is able to use stranglers to do massive damage and still survive...lets nerf the set that was probably the biggest single floor-raising set we ever made". This hurts the low DPS people a lot more than the high DPS people...they will continue to steamroll vet trials...whereas lower DPS people who were just starting to pass DPS checks because of stranglers are now back under that threshold. It reminds me of the shield-tank setup from years ago where because of balance tanks were able to keep massive shields on the group making vet trials easier....ZOS couldn't have that, so they nerfed it into the ground.

Its really baffling to me honestly....if they don't want to make the game easier...why in the world do they allow power creep the way they do? Average DPS has quadrupled over the past few years....all because of the builds some of these sets enable...but, they keep adding them, knowing they will just nerf them next patch...and so power creep progresses, 2 steps forward, 1 step back.

At this point, I have given up really caring what they do....I just look at each new patch as a way to re-learn and adjust as needed. Let them buff whatever they want...let them nerf whatever they want, I just don't care....I will adjust as needed.

There are more feedback threads for balance changes than bugs.

And rest assured they ignored bug-feedback just as much as they did with balance

Bug change are harder to do as they actually need to find the origin of the bug and depending on how the code is done it could even be something not directly related this is the part that take time

I do think they keep some kind of list of known bug were they add the pts reported one
I know about nothing about coding but it what the guys of the I.T. departement told me when we spoke of some bugs in the company system(probably way less complicated than a mmo)

Dark_Lord_Kuro

Charon_on_Vacation wrote: »

josiahva wrote: »

Really? Its pretty clear that the PTS is to test bugs, NOT develop the game according to player wishes. Ever since I started playing its been pretty clear that ZOS has a vision for how they want the game to play....

ah yes, their vision..
just like when they buffed dots by 60% and everybody told them it's a bad idea but they said "we have a vision, we know what we do! we have a plan!" and then nerfed them back to almost the same values 3 month after.
or when they nerfed the ult gain of bloodspawn and now brought it back!
or a dozen more examples that could fill this whole page.
that vision!
i see..
i mean, they can do what they want, but don't ever believe they actually have a plan or a clue.

They surely got one and sometime i fail hard and need to put it back in line with the plan

ZaroktheImmortal

MerguezMan wrote: »

1) Accept ZoS is a commercial company.
Their first goal is to make money, not to deliver what you personnally expect.
By consequence, second goal is to keep players entertained.

2) Accept development process is priorized.
The potential effort that you get to experience every 3 month is limited.
Part of it is taken by quarterly DLC and crown store items, as it makes money.
Some effort might be planned over several versions, meaning what you test on PTS now is the result of a development started 6 or 9 months ago.
The remaining might be used for bugfix and/or improvement, though this remaining effort is marginal.

3) Consider the possible outcomes of your feedback.
- you report a bug on PTS: it might be fixed if delay is acceptable. If too much effort is required, it would be fixed in future patch, and/or the linked source might be disabled. (ie. group queue in BG)
- you suggest an adjustment on a modified thing: +/- 5% difference on same effect might be implemented. (ie. iterations on PTS v2, 3, 4)
- you suggest something wildly different: requires more development effort, and might be implemented in future patch.
And when I say "future patch", it's more likely the ones in 6+ months than the direct next.

4) Consider ongoing issues (biggests)
- performance is rather bad. Lag is annoying. Loading screens are killing people.
- CP system has been frozen for more than 2 years, the game lacks vertical progression system.
- Group finder is somewhat stable but still does not allow grouping before BG.
- Some of the best skilled ZoS team members have quit in a way or another, leaving a gap in internal knowledge.

Conclusion:
ZoS probably listens to your feedback, but your expected result is probably way above realistic possible outcomes.

Well I'm not sure how these changes will make money. I mean on rapids they could maybe sell two person mounts and alliance war rank with it but for 3 K crowns per toon? More likely it'll make it harder for new people to get into the game and also will lack on entertainment and more annoyance with the changes they've made. I mean they could sell more character space and all sorts of things if they find ways to make it easier to get into. But as is now making new toons is back to having a really slow mount and if you want rapids having to go through pvp grind when you can hardly get around cyrodil. Personally I can see many reasons they'd do the change seeing profits. But it seems like one that'll only backfire on them. I don't know who decided to make these changes but they clearly have no idea what they're doing. The best way to profit is make it easier for people to get into your game and do things rather than making it harder.

Lisutaris

The whole PTS and "Combat Team" is a joke atm.
Sry, but that's my opinion on that. It was way better during the first years of ESO.
(Like alot of other things ... p.e.r.f.o.r.m.a.n.c.e.)

Easy to see as nobody wants to test those annoying changes/nerfs anymore. PTS is getting more and more empty

Firstmep

Dark_Lord_Kuro wrote: »

Firstmep wrote: »

josiahva wrote: »

Really? Its pretty clear that the PTS is to test bugs, NOT develop the game according to player wishes. Ever since I started playing its been pretty clear that ZOS has a vision for how they want the game to play....they don't really care if players like it or not, which as well and good...its far better than listening to every suggestion that someone throws out there. Listening to players is what causes nerfs after all. PvP players come on forums, complain about dying to X build, next patch, X build is nerfed....this is BAD, it negatively affects the entire playerbase.

While a lot of the changes they make every patch negatively affect the entire playerbase, they do make more subtle changes that help as well. Obviously they do listen to some things...look at stranglers as an example. Some leaderboard group goes in wearing all stranglers and streams it...ZOS watches said video and says "oh look, the top .01% of the playerbase is able to use stranglers to do massive damage and still survive...lets nerf the set that was probably the biggest single floor-raising set we ever made". This hurts the low DPS people a lot more than the high DPS people...they will continue to steamroll vet trials...whereas lower DPS people who were just starting to pass DPS checks because of stranglers are now back under that threshold. It reminds me of the shield-tank setup from years ago where because of balance tanks were able to keep massive shields on the group making vet trials easier....ZOS couldn't have that, so they nerfed it into the ground.

Its really baffling to me honestly....if they don't want to make the game easier...why in the world do they allow power creep the way they do? Average DPS has quadrupled over the past few years....all because of the builds some of these sets enable...but, they keep adding them, knowing they will just nerf them next patch...and so power creep progresses, 2 steps forward, 1 step back.

At this point, I have given up really caring what they do....I just look at each new patch as a way to re-learn and adjust as needed. Let them buff whatever they want...let them nerf whatever they want, I just don't care....I will adjust as needed.

There are more feedback threads for balance changes than bugs.

And rest assured they ignored bug-feedback just as much as they did with balance

Bug change are harder to do as they actually need to find the origin of the bug and depending on how the code is done it could even be something not directly related this is the part that take time

I do think they keep some kind of list of known bug were they add the pts reported one
I know about nothing about coding but it what the guys of the I.T. departement told me when we spoke of some bugs in the company system(probably way less complicated than a mmo)

They often leave bugs in the game for years.
Case in point:undo.
Anyway, why ask for feedback on balance and bugs if they know they don't have the capacity to act on the information given.

Xebov

Firstmep wrote: »

Dark_Lord_Kuro wrote: »

Firstmep wrote: »

josiahva wrote: »

Really? Its pretty clear that the PTS is to test bugs, NOT develop the game according to player wishes. Ever since I started playing its been pretty clear that ZOS has a vision for how they want the game to play....they don't really care if players like it or not, which as well and good...its far better than listening to every suggestion that someone throws out there. Listening to players is what causes nerfs after all. PvP players come on forums, complain about dying to X build, next patch, X build is nerfed....this is BAD, it negatively affects the entire playerbase.

While a lot of the changes they make every patch negatively affect the entire playerbase, they do make more subtle changes that help as well. Obviously they do listen to some things...look at stranglers as an example. Some leaderboard group goes in wearing all stranglers and streams it...ZOS watches said video and says "oh look, the top .01% of the playerbase is able to use stranglers to do massive damage and still survive...lets nerf the set that was probably the biggest single floor-raising set we ever made". This hurts the low DPS people a lot more than the high DPS people...they will continue to steamroll vet trials...whereas lower DPS people who were just starting to pass DPS checks because of stranglers are now back under that threshold. It reminds me of the shield-tank setup from years ago where because of balance tanks were able to keep massive shields on the group making vet trials easier....ZOS couldn't have that, so they nerfed it into the ground.

Its really baffling to me honestly....if they don't want to make the game easier...why in the world do they allow power creep the way they do? Average DPS has quadrupled over the past few years....all because of the builds some of these sets enable...but, they keep adding them, knowing they will just nerf them next patch...and so power creep progresses, 2 steps forward, 1 step back.

At this point, I have given up really caring what they do....I just look at each new patch as a way to re-learn and adjust as needed. Let them buff whatever they want...let them nerf whatever they want, I just don't care....I will adjust as needed.

There are more feedback threads for balance changes than bugs.

And rest assured they ignored bug-feedback just as much as they did with balance

Bug change are harder to do as they actually need to find the origin of the bug and depending on how the code is done it could even be something not directly related this is the part that take time

I do think they keep some kind of list of known bug were they add the pts reported one
I know about nothing about coding but it what the guys of the I.T. departement told me when we spoke of some bugs in the company system(probably way less complicated than a mmo)

They often leave bugs in the game for years.
Case in point:undo.
Anyway, why ask for feedback on balance and bugs if they know they don't have the capacity to act on the information given.

Most bugs rarely appear or only effect a small number of players which means its hard to reproduce them. Reproducing them however is important to be able to do a fix. Many bug reports are usually in the fashion of "somethings not working" but lack any additional information that can be used to reproduce it. Only a few players actually go through the process of providing and testing for this information.

Firstmep

Xebov wrote: »

Firstmep wrote: »

Dark_Lord_Kuro wrote: »

Firstmep wrote: »

josiahva wrote: »

Really? Its pretty clear that the PTS is to test bugs, NOT develop the game according to player wishes. Ever since I started playing its been pretty clear that ZOS has a vision for how they want the game to play....they don't really care if players like it or not, which as well and good...its far better than listening to every suggestion that someone throws out there. Listening to players is what causes nerfs after all. PvP players come on forums, complain about dying to X build, next patch, X build is nerfed....this is BAD, it negatively affects the entire playerbase.

While a lot of the changes they make every patch negatively affect the entire playerbase, they do make more subtle changes that help as well. Obviously they do listen to some things...look at stranglers as an example. Some leaderboard group goes in wearing all stranglers and streams it...ZOS watches said video and says "oh look, the top .01% of the playerbase is able to use stranglers to do massive damage and still survive...lets nerf the set that was probably the biggest single floor-raising set we ever made". This hurts the low DPS people a lot more than the high DPS people...they will continue to steamroll vet trials...whereas lower DPS people who were just starting to pass DPS checks because of stranglers are now back under that threshold. It reminds me of the shield-tank setup from years ago where because of balance tanks were able to keep massive shields on the group making vet trials easier....ZOS couldn't have that, so they nerfed it into the ground.

Its really baffling to me honestly....if they don't want to make the game easier...why in the world do they allow power creep the way they do? Average DPS has quadrupled over the past few years....all because of the builds some of these sets enable...but, they keep adding them, knowing they will just nerf them next patch...and so power creep progresses, 2 steps forward, 1 step back.

At this point, I have given up really caring what they do....I just look at each new patch as a way to re-learn and adjust as needed. Let them buff whatever they want...let them nerf whatever they want, I just don't care....I will adjust as needed.

There are more feedback threads for balance changes than bugs.

And rest assured they ignored bug-feedback just as much as they did with balance

Bug change are harder to do as they actually need to find the origin of the bug and depending on how the code is done it could even be something not directly related this is the part that take time

I do think they keep some kind of list of known bug were they add the pts reported one
I know about nothing about coding but it what the guys of the I.T. departement told me when we spoke of some bugs in the company system(probably way less complicated than a mmo)

They often leave bugs in the game for years.
Case in point:undo.
Anyway, why ask for feedback on balance and bugs if they know they don't have the capacity to act on the information given.

Most bugs rarely appear or only effect a small number of players which means its hard to reproduce them. Reproducing them however is important to be able to do a fix. Many bug reports are usually in the fashion of "somethings not working" but lack any additional information that can be used to reproduce it. Only a few players actually go through the process of providing and testing for this information.

Undo bug affected a pretty big portion of the playerbase.
At any rate I'm not Zenimax employee, it's not my job to ensure they have a working product, its theirs.
Unfortunately this lax attitude towards delivering an actually working product, has been plaguing the gaming industry for a long time now.
Just like most companies, ZoS will put the minimal required effort into their product to maximize profit, and cut back on developer time.
Don't get me wrong I don't blame the devs personally, the parent company Zenimax Media has been on a fast track to become the new EA, just look at the Fallout 76 fiasko.
I'm sure given ample resources they would do a lot more.
Thing is, this game has been riddled with bugs since it's release, and compared to let's say Wow, it's pretty abysmal.
Anyway it still bothers me that they ask for our feedback, and then don't do anything with it.
We are supposed to have a class rep program also, if they just asked the Templar rep they would've told em that the changes to Templar were terrible.
Or that moving Rapids to assault 5 will make the levelling process even more tedious.
I still remember when they used to nef the best grinding spots to encourage questing as the best way to level.
As it stands now, spending a few hours of skyreach catacombs is the only way is see myself level another character.
And that's me, a new player might not have that option and effectively removing Rapids from them is going to make the levelling process for them very tedious.