Wait wait wait - ESO does NOT have a dedicated support team?

Nerdrage9000
Nerdrage9000
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I saw in another thread that ESO does not have a primary dedicated support team?

Is that correct? Reason I ask is I run 2 software companies, and during these “unprecedented times” we have had minimal downtime in our support for our clients.

However, if ESO outsources their support, to a 3rd party - then this whole “COVID hold up please wait 3 weeks” totally makes sense.

If I am misinformed on this, please forgive me and feel free to delete this thread.
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