I saw in another thread that ESO does not have a primary dedicated support team?
Is that correct? Reason I ask is I run 2 software companies, and during these “unprecedented times” we have had minimal downtime in our support for our clients.
However, if ESO outsources their support, to a 3rd party - then this whole “COVID hold up please wait 3 weeks” totally makes sense.
If I am misinformed on this, please forgive me and feel free to delete this thread.