ZOS_Adrikoth wrote: »Greetings @Berchelous
We can confirm that your ticket is in the right place, and a support agent will respond to your latest reply as soon as possible.
Please be aware that updating your ticket multiple times will put it at the end of the line and delay the response time. With this in mind, we recommend only updating your ticket as necessary.
dasstig8990 wrote: »I have been "waiting on agent" for 5 days since my last reply and still nothing, ticket has been open almost 2 weeks.. I understand customer support is over loaded at the moment, but that's no reason not to reply for a week or weeks at a time.