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Ticket status update
NebelLei
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Hi, can I please get the update on ticket status #200714-005309
We've submittes it 11 days ago, and still got no response. I understand you are owerwhelmed with tasks & working remotely due to COVID-19, but we waiting for any information about our problem every day, and got nothing. She's still getting emails from elder scrolls online and each time i'm hoping it's a ticket update, but all we get is newsletters about summerset event or free pet she can't claim. Since my wife's account @mysteryof is also banned on website, she can't even manage the ESO newsletter options. T____T
Appreciate the support, or any update on this qustion.
We've submittes it 11 days ago, and still got no response. I understand you are owerwhelmed with tasks & working remotely due to COVID-19, but we waiting for any information about our problem every day, and got nothing. She's still getting emails from elder scrolls online and each time i'm hoping it's a ticket update, but all we get is newsletters about summerset event or free pet she can't claim. Since my wife's account @mysteryof is also banned on website, she can't even manage the ESO newsletter options. T____T
Appreciate the support, or any update on this qustion.
0
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ZOS_AdrikothadminGreetings @NebelLei
We can confirm that this ticket is in the right place and that a support agent will reach out to you as soon as possible.
As you mentioned, we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.
We appreciate your patience as we work to process this ticket.The Elder Scrolls Online - ZeniMax Online Studios
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