The Stonethorn DLC and Update 27 base game patch are now available to test on the PTS! Read the full patch notes here: https://forums.elderscrollsonline.com/en/categories/pts

Ticket status update

NebelLei
NebelLei
Soul Shriven
Hi, can I please get the update on ticket status #200714-005309
We've submittes it 11 days ago, and still got no response. I understand you are owerwhelmed with tasks & working remotely due to COVID-19, but we waiting for any information about our problem every day, and got nothing. She's still getting emails from elder scrolls online and each time i'm hoping it's a ticket update, but all we get is newsletters about summerset event or free pet she can't claim. Since my wife's account @mysteryof is also banned on website, she can't even manage the ESO newsletter options. T____T
Appreciate the support, or any update on this qustion.
  • ZOS_Adrikoth
    ZOS_Adrikoth
    admin
    Greetings @NebelLei

    We can confirm that this ticket is in the right place and that a support agent will reach out to you as soon as possible.

    As you mentioned, we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.

    We appreciate your patience as we work to process this ticket.
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  • NebelLei
    NebelLei
    Soul Shriven
    thank you so much for confirming this
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