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Respond directly to the ticket through e-mail
erikaxue
Soul Shriven
Hi, my friend receives a reply on the ticket and directly respond to the e-mail. What is the waiting time for this response since it is still the same ticket and he directly responds to the e-mail because his issue is not resolved? I suppose it does not need to take another 18 days since the e-mail said that the ticket is seen as resolved if it does not reply in 96 hours.
Edited by erikaxue on July 19, 2020 8:48PM 0
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