Can't remember security question and no way to reset password on PC

PizzaCat82

There's no option for other methods of verification and it simply repeats asking me what my security question is, which I seem to have no typed in correctly.

I can't even submit a ticket since it doesn't give you the option.

PizzaCat82

Other things I can't remember:

Date account created. (who keeps these emails?)
City of my original login (although I have a few guesses its where I'm at now)
Credit card on account (there's not one)
Game Activation code (what the hell? Its a digital copy)
Secret question answer (oh look, if I had this I woudln't need account recovery to begin with)

Taleof2Cities

Start an account recovery ticket on the Support website, @PizzaCat82.

Pick the category that is “closest” to your issue ... and be sure to list the ticket number in your thread here.

PizzaCat82

PizzaCat82 wrote: »

There's no option for other methods of verification and it simply repeats asking me what my security question is, which I seem to have no typed in correctly.

I can't even submit a ticket since it doesn't give you the option.

Submitted a Ticket to "Check on child's account"

But its mine. I need to reset my password and security question.

#:200717-009253

ZOS_Bill

@PizzaCat82

Please check your forum inbox for an update on your ticket.

Tbok86

I have has this same issue! So frustrated and sad.

ZOS_Bill

As this discussion is now over a year old, we've decided to close it out. If you need assistance with an issue, please feel free to start a new thread for help.