crashes where everything incl. your pc completely freezes

Nemesis7884

I am having more and more of these, never had them in the past; while playing eso your pc completely freezes - happens only in cyrodiil - cant even alt f4 anymore, nothing reacts - only manual power off works...? ? ? I dont think I had crashes that block my whole pc happen in any other game as far as I remember...wth

SolidusPrime

Sounds like your hard drive might be on it's way out, but it could be a plethora of things. I'm not sure why you think ESO is the culprit. Hard lock ups are not an issue that the community as a whole faces. You should start doing some troubleshooting on that PC.

SmukkeHeks

It’s a reoccurring thing on pc Eu.

Not as rare as the “frozen then BAM five minutes rollback”. But it’s there. And no, like all others issues, has it zero to do with players hardware.

CMDR_Un1k0rn

SolidusPrime wrote: »

Sounds like your hard drive might be on it's way out, but it could be a plethora of things. I'm not sure why you think ESO is the culprit. Hard lock ups are not an issue that the community as a whole faces. You should start doing some troubleshooting on that PC.

What OP has occurring sounds like what I faced not so long ago.

Turns out my HDD's write was completely dead and as soon as it tried to write data, the whole system locked up.

Had to replace the drive and now my system is running perfectly again.

Nemesis7884

well it only happened a couple times only during eso only recently and only in cyrodiil...might be a coincidence

Honestly the pc needs to last until the end of the year when the next gpus come out ^^

volkeswagon

Pvp is very labour intensive on processors and ram from both ends. Calculations up the wazoo

SeaGtGruff

SmukkeHeks wrote: »

it zero to do with players hardware.

I wouldn't be so sure about that. If the player's PC is freezing up to the extent that nothing at all works, not even Alt-F4, then in my own humble experience it isn't the game doing that. I used to think that, too, but then ka-blammo, my hard drive failed and I ended up buying a new computer. Now all those "computer freeze" problems I used to have are a thing of the past. Lag still happens from time to time, as well as desyncs, rollbacks, and sudden load screens. But my new computer never freezes up like my old one used to.

rumple9

This started happening to me in the last 2 weeks. Complete computer freeze. Never happened before. Probably patch related. Nothing to do with cyro. Pc EU ofc

TineaCruris

Sometimes the router reboots even.

Nemesis7884

SeaGtGruff wrote: »

SmukkeHeks wrote: »

it zero to do with players hardware.

I wouldn't be so sure about that. If the player's PC is freezing up to the extent that nothing at all works, not even Alt-F4, then in my own humble experience it isn't the game doing that. I used to think that, too, but then ka-blammo, my hard drive failed and I ended up buying a new computer. Now all those "computer freeze" problems I used to have are a thing of the past. Lag still happens from time to time, as well as desyncs, rollbacks, and sudden load screens. But my new computer never freezes up like my old one used to.

the only thing that still worked was ctrl alt delete, but tabbing and the such didnt... but my compture doesnt give me the impression that its a hardware problem (no other signs) but I dunno

SeaGtGruff

If Ctrl-Alt-Del still worked and you haven't had any other warning signs or messages, then hopefully it's nothing to do with your hard drive, motherboard, or other hardware-related issues.

Then again, if Ctrl-Alt-Del still worked then I wouldn't say that the computer was "completely" frozen, so it's not like what was happening to me last year before my hard drive crashed.

RedTalon

I only have had it happen in battle grounds, when combo of skills is directed at me. But its only a client crash not a pc freeze.

Ysbriel

I clicked in because i thought the tittle was synopsis to a story but anyways, it could be a memory issue, not necessarily because your pc. i have 32gb of ram and a different game i was playing crashed on me, supposedly out of memory.

r34lian

I'm getting this issue on character selection screen
Always freezes had to kill with task manager and restart

SmukkeHeks

SeaGtGruff wrote: »

SmukkeHeks wrote: »

it zero to do with players hardware.

I wouldn't be so sure about that. If the player's PC is freezing up to the extent that nothing at all works, not even Alt-F4, then in my own humble experience it isn't the game doing that. I used to think that, too, but then ka-blammo, my hard drive failed and I ended up buying a new computer. Now all those "computer freeze" problems I used to have are a thing of the past. Lag still happens from time to time, as well as desyncs, rollbacks, and sudden load screens. But my new computer never freezes up like my old one used to.

We have a brand new gaming pc in the house. One of those monsters my son also can play his games, I can work on my projects through servers standing around the globe, do my financial prospects, co-operate with my designers, engineers and graphic folks.

The night before yesterday, we were four in Cyrodiil that had the same hard crash, on the exact same time. Don’t know if there were others, those four are my friends. But when four, five with threadstarter(?), have the exact same, I’m beginning to assume it’s not he hardware.

If I ran one of those potatoes I’d be on the explanation. But I’m not.

But - what happened just before that hard crash, was the entering of two ballgroups inside a keep, where we already fought a portion of the faction of one of the ballgroups. It began with the usual missing skills, then loading screens, as I was shot in the back, turning me around to face the two blobs, hard crash. Which is a recipe for disaster on my end, each and every time they enter the map, there is a noticeable difference in stability.

And that leads me to the conclusion. I wouldn’t totally reject the hardware issue, but the description on ballgroups and the affect it has on everyone, are also on point.

(I’m, by the way, totally willingly to admit my patience with the team can lie on a very small stamp. Right now, I’m not trusting them as far as I can throw them. But isn’t that what happens when reasonable complaints are ignored? I’m not a happy traveler right now)

wolfie1.0.

If your computer is freezing like that it's not directly game related. Check you drivers, do a RAM test an check your OS updates. Those can all cause issues like this.

ne.ga.kurai_ESO

I have a pristine install of a 9900k, 2080Ti, 970 EVO NVMe. The game is ***, it's not us. I've had maybe 4 or 5 of these crashes in the last couple of months. It's not very often, but the game is not gracefully crashing. Again, the ZOS apologists coming out of the woodwork.

Grymmoire

Hard freezes mainly in Cyrodiil; random drops to the Error reporter (btw, does any one at Zos even read the data contained within those 100+ I have sent in over the last 2.5 months?); complete dumps tp desktop, once again primarily in Cyodiil; 12 loading screens riding between Bleakers and Bruma (mostly seem to occur in the north btw); dumps to error reporter when logging-in or at character screen or harvesting or just standing and looking at inventory.

My computer is hand built and less than 1 year old (I have been building these critters and modding them since Amiga days btw so, I know what components are in them; all drivers including MB, Video card, Win10 up to date. Bios is 2 months old. NVMe M.2 drive for the Game. I have run Mem test; MB diagnostics and various graphic card tests with no negative results.

No other game, downloads 30-50GB's sustained, or internet cruising with multiple windows open and a video running cause the above problems, so please, our machines???

Btw, prior to a few patches and dlcs ago, these random occurrences were limited to an occasional hiccup, but nothing like what has been transpiring since all these "Frankenstein" patches and flashy graphical inclusions have shown up. Are all the new particle;le effects not playing a part in this? Do we really need giant swirling Aegis' with swords or blinding yellow\orange circles of healing along with all the other vision-obscuring effects and expect reasonable performance and fun play?

MercilessnVexed

You cannot possibly place blame on a game for your router rebooting or your pc completely freezing. There are internet and hardware issues here.

VDoom1

I am almost pleased to see that I'm not the only one with this issue. I rarely even play ESO nowadays because I can't start it without some problem occurring.

What happens most frequently is that I start ESO (no other application is running), I get to the character selection screen press enter and...the end. It loads for a few seconds and then it just freezes. Most of the time it freezes my entire PC, I can't do anything. Just reboot and try again. This only ever happens when I try to start ESO.

I've had ESO almost since launch and never had this kind of issue ever. Bottom line, this is killing my desire to even play ESO. I go on for daily rewards and that's it. I very much doubt that it's a problem on my end but I can check.

SeaGtGruff

The key here is that-- based on what the OP said later in the thread about Ctrl-Alt-Del still working-- the computer is not completely freezing up.

To me, this suggests that the problem is something that's-- shall we say-- "preoccupying" the processor, although it isn't totally locking up the processor. I'm not sure what that "something" is, but it does sound like it's something related to the game.

Elsonso

SeaGtGruff wrote: »

The key here is that-- based on what the OP said later in the thread about Ctrl-Alt-Del still working-- the computer is not completely freezing up.

To me, this suggests that the problem is something that's-- shall we say-- "preoccupying" the processor, although it isn't totally locking up the processor. I'm not sure what that "something" is, but it does sound like it's something related to the game.

I agree. This does sound like a game crash where it is denying CPU to the operating system.

Nemesis7884

SeaGtGruff wrote: »

If Ctrl-Alt-Del still worked and you haven't had any other warning signs or messages, then hopefully it's nothing to do with your hard drive, motherboard, or other hardware-related issues.

Then again, if Ctrl-Alt-Del still worked then I wouldn't say that the computer was "completely" frozen, so it's not like what was happening to me last year before my hard drive crashed.

yea but i mean this was the only thing that works, noz even alt f4 pr alt tabbing etc...ususally when games crash you can still do those

Sarannah

Major Edit: You were right, it was the HDD, it gave up on me this morning.

Edit: The game itself seems to run extremely well at the moment, the loading screens are alot shorter than they used to be, and the in-game mail arrives directly when logging in. So the performance improvements plan seems to work quite well so far. (with rare issues like the above one)

Moonsorrow

Nemesis7884 wrote: »

SeaGtGruff wrote: »

If Ctrl-Alt-Del still worked and you haven't had any other warning signs or messages, then hopefully it's nothing to do with your hard drive, motherboard, or other hardware-related issues.

Then again, if Ctrl-Alt-Del still worked then I wouldn't say that the computer was "completely" frozen, so it's not like what was happening to me last year before my hard drive crashed.

yea but i mean this was the only thing that works, noz even alt f4 pr alt tabbing etc...ususally when games crash you can still do those

I`ve had this happen now also 2 times in last 2 weeks, both times i were at Cyrodiil.

Not happen on any other game/program.

Tested RAM and SSD, both are fine. Somehow first the screen just freezes in Cyro, then Ctrl+Alt+Del works, but the actual Task Manager does NOT open even if it tries to load it, desktop screen is fully empty/blank. Has to manually force shutdown of PC, everything works normally after a hard reset. Diagnostics not find anything wrong with hardware.

Not a potato and game runs smooth 100fps even at Cyrodiil.

These hard crashes that also crash whole PC started few weeks ago, to me and my friends too. The longer your game session is, the bigger chances of this happening comes is our feeling. And most often at PVP zones. It can also happen when you Quit the game, without any issues before that. When at Account Login screen and trying to leave that to do something else, full hard crash to everything until do a manual forced restarting of PC. And by that i mean holding down the good old power on button until it goes OFF.

And yes, ONLY this game does it, nothing else has. Windows 10, game and everything on SSD. Every drivers are updated.

So like.. *shrugs*

Moonsorrow

Elsonso wrote: »

SeaGtGruff wrote: »

The key here is that-- based on what the OP said later in the thread about Ctrl-Alt-Del still working-- the computer is not completely freezing up.

To me, this suggests that the problem is something that's-- shall we say-- "preoccupying" the processor, although it isn't totally locking up the processor. I'm not sure what that "something" is, but it does sound like it's something related to the game.

I agree. This does sound like a game crash where it is denying CPU to the operating system.

This is exactly how it feels and "looks" if you have it happen to you, like it has now twice for me and several times for friends.

Kadoin

SolidusPrime wrote: »

Sounds like your hard drive might be on it's way out, but it could be a plethora of things. I'm not sure why you think ESO is the culprit. Hard lock ups are not an issue that the community as a whole faces. You should start doing some troubleshooting on that PC.

Agreed that it does sound like a hardware or software problem.

If you have Windows PC, then...

Yes, it can be because of the drive, esp. if you use page memory. ESO doesn't manage memory well, and neither does Windows. If Windows moves the game's assets to page memory and requests them, but the data isn't there then it should halt the PC or generate a blue screen depending on how Microsoft implemented the exception handler on your Windows version.

If you suspect that to be the case or find that to be the problem you can always try disabling page memory, prefetch, and search indexing service, but keep in mind if that is the problem that means your data is at risk even if the problem vanishes when you do the above.

If you can check your system logs, the problem or what lead up to it should be logged and you should be able to find out what caused the freezing. If not, then that means the problem is definitely a hardware one.

Elsonso

Moonsorrow wrote: »

Elsonso wrote: »

SeaGtGruff wrote: »

The key here is that-- based on what the OP said later in the thread about Ctrl-Alt-Del still working-- the computer is not completely freezing up.

To me, this suggests that the problem is something that's-- shall we say-- "preoccupying" the processor, although it isn't totally locking up the processor. I'm not sure what that "something" is, but it does sound like it's something related to the game.

I agree. This does sound like a game crash where it is denying CPU to the operating system.

This is exactly how it feels and "looks" if you have it happen to you, like it has now twice for me and several times for friends.

Now the question is whether it is ESO.EXE that is the source of the problem, or if ESO.EXE is just the perfect "test tool" to find a problem that is actually elsewhere.

If ESO is the source, then ZOS will have to fix it. If it is not the source, and it does not get fixed by the player, it may never get fixed.

TineaCruris

Beastygrowls wrote: »

You cannot possibly place blame on a game for your router rebooting or your pc completely freezing. There are internet and hardware issues here.

If we were talking about a game not ESO, you would have a point. ESO actually does crash this hard, with the servers failing so badly that it causes our home routers to reboot.

Kadoin

TineaCruris wrote: »

Beastygrowls wrote: »

You cannot possibly place blame on a game for your router rebooting or your pc completely freezing. There are internet and hardware issues here.

If we were talking about a game not ESO, you would have a point. ESO actually does crash this hard, with the servers failing so badly that it causes our home routers to reboot.

I have never seen my router reboot once because of ESO...

TineaCruris

Kadoin wrote: »

TineaCruris wrote: »

Beastygrowls wrote: »

You cannot possibly place blame on a game for your router rebooting or your pc completely freezing. There are internet and hardware issues here.

If we were talking about a game not ESO, you would have a point. ESO actually does crash this hard, with the servers failing so badly that it causes our home routers to reboot.

I have never seen my router reboot once because of ESO...

So you win the RNGesus lottery. Lucky you.

It happens to others even if it doesn't happen to you.