The Elder Scrolls Online

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Account hacked

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Qwazzy
Qwazzy
✭✭✭✭
Ticket #200716-005005
My account was hacked this morning and I have already submitted one ticket with the associated number above.
I am wondering if there is a way for me to update the ticket with more information, as I don't have access to my account on the ESO website nor in game.
Also will the ticket be handled completely via email?
Smallscale/Solo player on multiple servers

PC North America - Characters
AD Sorcerer - PvP 16
AD Templar - PvP 33
AD Nightblade - PvP 17
AD Dragonknight - PvP 19
AD Necromancer - PvP 22
EP Sorcerer - PvP 20
EP Templar - PvP 21
EP Nightblade - PvP 20
DC Sorcerer - PvP 16
DC Templar - PvP 24
DC Nightblade - PvP 18
Xbox North America - Characters
AD Sorcerer - PvP 32
AD Sorcerer - PvP 20
AD Sorcerer - PvP 14
AD Templar - PvP 41
AD Templar - PvP 16
AD Templar - PvP 14
AD Warden - PvP 29
AD Nightblade - PvP 27
AD Dragonknight - PvP 18
AD Necromancer - PvP 14
Xbox Europe - Characters
AD Sorcerer - PvP 42
AD Templar - PvP 36
EP Sorcerer - PvP 16
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