Lost greymoor after update

Curious_Death

Curious_Death wrote: »

Hello,
After maintance i was pleased by killing in cyrodiil...
now i wanted to back into farming another mythic item... and i see i dont have greymoor chapter...
idk if this happened coz my eso+ ended today or maintance... this gives me same headache as fishing tharnassians leads...
any1 had same problems?

this is what i see on my acc page
(i got and activated greymoor 9th this month)


7/9/2020 Greymoor™ Digital Upgrade
(code of greymoor) REFUNDED REFUNDED

better check guys ur billing history and let them know what's happening (if ofc i am not alone)

edit:

btw - how and where i should send ticket? i see no option for "i lost my chapter upgrade"

this is how they helped me... no proofs for refound no investigation ...
now imagine buy another greymoor and another loos after maintance... i will show on every portal in the whole internet
how u treat customers.




Greetings!

Thank you for contacting The Elder Scrolls Online Team.

As you purchased this key from a third party retailer, if you have any issues with code validity or redemption, we recommend contacting the retailer directly. If they are unable to assist, we recommend contacting your payment provider for additional options.


Thank you for your continued interest and support!

Warm Regards,
Moses
The Elder Scrolls Online Team

Curious_Death

I asked - YOU DID NOT REFOUND ANYTHING
edit

this way u can cancell any third party key and say its their fault... u do not provide any info about refound and I AM curious how and who refounded ! and HOW?

ZOS_Bill

@Curious_Death

Would you be able to provide us with your ticket number?

This will allow us to check on what is happening with the ticket you submitted about this issue with Greymoor.

Curious_Death

i have other questions coz i reported whole situation to my consumer rights office ... if i would like to buy another greymoor - i wont get anything bugged? i mean activation etc.. if it was "refounded" once?