Hey there @kas447 we can confirm that your ticket #200712-005893 is open and in the right place. A member of our support staff will reach out as soon as they can.
Thank you for your patience, as we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.
Thanks for the reply redgreensunset. I too agree it almost has to be an automated process, it's too consistently wrong from the looks of the forums, and from my personal in-house experience. And to make it worse it appears to be unable to take NAT into account, which would seem to be a huge oversight.
Still, it seems to defeat the purpose of behavior modification when the behavior is never addressed.
Even an automated email to the account holder when this threshold, however imprecise it may be, has been triggered saying "you have been social banned, this action will be removed in X days" would be nice. And keep the poor support people from fielding dozens of additional tickets that in the absence of any explanation force users to end up here, using an already over burdened support system for something easily explained and completely avoidable.
Just lacks logic and has terrible optics IMHO. Until it's resolved I'll just pretend I'm playing Skyrim, with extra people walking around
thanks again though!
I have my own ideas as to how this is working but I know the mods are not keen on tinfoil hat theories [snip] so all I'll say in public anyway is that I don't think it's intended to modify behavior at all, but that it is more or less working as intended.
Of course, it could just be all tinfoil hattery. I have no more insight into ZOS bot combatting than any other non-ZOS employee on here.
[Edit for Discussing Disciplinary Action.]
Well, we finally got our bans lifted and managed to play for about a week and now we are all social banned again. Here is another ticket number, for another social ban 200729-010041.
Maybe this time can someone tell me how *not* to be social banned from the service I am paying for? While I doubt ZOS will miss the $45/month ESO-plus from these three accounts and the $50 a month on crowns, we will be going free to play since we cant really play...
@ZOS_Adrikoth @ZOS_Chiroptera Anyone?
But what is a social Ban and most importantly what triggers it ?
ZOS needs to get some heads together and figure out why this is happening. No doubt they have logs from their server or automated ban bot where they can search on a account and see when the ban occurred and why. If it's a legitimate ban (which I seriously doubt), then they need to let the other party know WHY they were banned. Just removing the ban and telling you the ban was lifted really does no good whatsoever.
Kas and Ashleaf didn't appear for our weekly dungeon run together with myself and my wife. It would be really sad to loose those two and their son because of something like this