The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Question About Ticket ( 200616-008594 )
icedcoffee
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I had been communicating with an agent when action had to be taken on my end, which I did. It's now been around (3) days and it still says Waiting on Agent. My question is this the usual amount of wait time or did I mess up somewhere along the line? I understand that there are extenuating circumstances I just wanted to verify that I hadn't somehow missed a step.
Bless us as we hunt, O Hircine. Help us to hunt with honor, and bring in prey both lawful and bountiful.
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ZOS_Chiroptera✭✭✭Hi @icedcoffee, wait times vary but may be longer due to the high contact volume we are currently experiencing.
Your latest update to your ticket has been received and a support agent will reach out soon.
Thank you for understanding.The Elder Scrolls Online - ZeniMax Online Studios
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