'Recurring' payments not recurring

Daiyanae

Four months ago, my eso plus account was cancelled due to card expiration date. I went in, set up the new information, double checked it and set it as recurring. Three months ago, the very same thing happened. Although the card was not expired. Then two and now again yesterday. There's nothing wrong with the card info or dates. For some reason the account will not set up as recurring. This is really only a minor gripe, but once every month!! Geez, It's now annoying. So for now, I've just let it stay cancelled. I submitted a ticket.

Has anyone else had this problem?

Daiyanae

ZOS_Bill

@Daiyanae

Do you have your ticket number?

If so, we can check on the ticket status to see what is happening.

Daiyanae

hi, yes thanks!

200615-015825

D

ZOS_Bill

@Daiyanae

Thanks for posting the ticket number. You can check your forum inbox for an update regarding your ticket.