Unable to log in after scrying [PC EU]

Princess_Ciri · June 2020

Hi

I am posting this on behalf of my friend who does not have access to the forums.

A couple of days ago he was doing the new antiquity stuff from Greymoor. He encountered a bug which has now meant he is unable to log in at all.

He got attacked by a wolf while digging up a lead which got interrupted. After that he was logged out by the game. Now when he tries to select a character or create a new one he gets logged out after the loadingscreen without an error message every time. This has been the case since yesterday morning.

His username is @theonefluffington and character name 'elder dragon Zephiel'. He was scrying in Bleakrock.

He has sent a support ticket but nobody has come back to him. The support ticket he sent is 200601-0065530 (the ticket itself is in German but I don't know if that changes anything...)

Please can someone get back to him and look into fixing this bug. It is quite likely that other people are going to be affected too!!

ZOS_Chiroptera · June 2020

Hi @Princess_Ciri, we can confirm that your friend's ticket has been received and is in the right place. A support agent will reach out soon.

Please be advised that we are experiencing high contact volume and wait times may be longer.

Thank you for understanding.

Princess_Ciri · June 2020

Thank you, the issue was resolved. Appreciate your help

ZOS_Bill · June 2020

@Princess_Ciri

Thank you for the update.

Since the issue is now resolved, we are going to close the discussion from further posts.