Cannot activate the game code from the Greymoor physical edition when having a linked Steam account

CeicaMaster

I have a active ESO subscription on Steam and each time I try to activate the code provided in the Greymoor physical CE I get I get "You cannot redeem a game time card if you have a active subscription via Steam"

dlukman

You're not alone
https://forums.elderscrollsonline.com/en/discussion/528651/unable-to-activate-greymoor-physical-ce

Activation on Steam also doesn't work for you?

CeicaMaster

dlukman wrote: »

You're not alone
https://forums.elderscrollsonline.com/en/discussion/528651/unable-to-activate-greymoor-physical-ce

Activation on Steam also doesn't work for you?

No, it doesn't work on steam. It seems to be a redeemable only on the ESO account

ZOS_SarahHecker

Hey @CeicaMaster just to confirm, you purchased ESO Plus through Steam and not the ESO website, correct?

CeicaMaster

ZOS_SarahHecker wrote: »

Hey @CeicaMaster just to confirm, you purchased ESO Plus through Steam and not the ESO website, correct?

Yes, I purchased the current ongoing ESO plus subscription through Steam.

ZOS_SarahHecker

Thank you for the information. We are looking into the issue and will update this thread when we have more information.

ZOS_SarahHecker

Hey all, we have an update for you here: https://beth.games/2X5rjOm

We've updated the redemption process - please try to redeem your code again and let us know if the issue persists.

CeicaMaster

Thank you, it works now!

ZOS_Bill

As posted here, this issue is now resolved and you should be able to successfully redeem your code. Please see this Support article for full details:

https://help.elderscrollsonline.com/app/answers/detail/a_id/50911