Unable to activate Greymoor Physical CE

dlukman

Unlike many others, whose Greymoor didn't ship, I got mine on time, but I cannot activate the game with the game code received in the box.

If I try to redeem my code on Steam, the code is rejected with a message saying it's invalid.
On the website, the code is rejected because I have a subscription tied to Steam and it cannot be activated there.

I've created a ticket about it 200525-003158 yesterday. I realize it's a short period, but I'm in the same boat and I would like to be able to play the game when it launches just like the others who haven't received the game at all. I'm hoping pinging directly here would draw attention to the ticket because it's not in the same category as the other Physical CE tickets since it's not the same type of issue.

Would you be able to help @ZOS_BillE ?

wenchmore420b14_ESO

Since it is not live yet is probably the issue.
Wait till after maintenance and try again when it is live.
Huzzah!

dlukman

wenchmore420b14_ESO wrote: »

Since it is not live yet is probably the issue.
Wait till after maintenance and try again when it is live.
Huzzah!

You're right, it's a strong possibility. If that's the case, it would be nice to just get a confirmation.

CeicaMaster

dlukman wrote: »

Unlike many others, whose Greymoor didn't ship, I got mine on time, but I cannot activate the game with the game code received in the box.

If I try to redeem my code on Steam, the code is rejected with a message saying it's invalid.
On the website, the code is rejected because I have a subscription tied to Steam and it cannot be activated there.

I've created a ticket about it 200525-003158 yesterday. I realize it's a short period, but I'm in the same boat and I would like to be able to play the game when it launches just like the others who haven't received the game at all. I'm hoping pinging directly here would draw attention to the ticket because it's not in the same category as the other Physical CE tickets since it's not the same type of issue.

Would you be able to help @ZOS_BillE ?

Did you manage to activate it? I have the same problem

ZOS_JessicaFolsom

Hi all,

We're currently investigating this. Thank you for bringing it to our attention. We'll have an update for you as soon as we know more.

Aisleyne

Have you tried redeeming your code from your Account page on the website instead of on Steam? While Steam and the Launcher start the game in different ways, both are on the same server using the same content regardless of where it was purchased. I'd guess that the code is meant for the website.

Svenja

Aisleyne wrote: »

Have you tried redeeming your code from your Account page on the website instead of on Steam? While Steam and the Launcher start the game in different ways, both are on the same server using the same content regardless of where it was purchased. I'd guess that the code is meant for the website.

Trying to redeem the code on the website gives an error message.
"You cannot redeem a game time card if you have a active subscription via Steam".

dlukman

Aisleyne wrote: »

Have you tried redeeming your code from your Account page on the website instead of on Steam? While Steam and the Launcher start the game in different ways, both are on the same server using the same content regardless of where it was purchased. I'd guess that the code is meant for the website.

Yes, as stated in the first post. The message is exactly the same as @Svenja says.

The problem could be related to the fact that the game code also includes a 1 month ESO+ subscription on top of the current subscription, so it's possible that the issue is related or not covered as an edge case, but that's just my speculation ¯\_(ツ)_/¯

Aisleyne

Ah sorry, I missed that line in the original post. I hope they figure it out for you guys soon.

ZOS_JessicaFolsom

Hey all,

This issue is now resolved and you should be able to successfully redeem your code. Please see this Support article for full details:

https://help.elderscrollsonline.com/app/answers/detail/a_id/50911

Please note that it may take up to 24 hours for your free 30 days of ESO Plus to appear on your account. Thanks, and let us know if you run into any additional issues with your code redemption.

dlukman

I confirm that I've successfully activated Greymoor. Thank you.