Social ban?

Midlar

Support ticket: 200505-007549

Symptoms: I suddenly was unable to access any guild merchants. They only offer "Goodbye" as an option. After further testing, discovered that I could not trade with other players, send mail, or whisper them.

I did not receive any notification that I was banned. I had to spend hours doing my own testing and research to determine that I was wrongly banned. ZOS is quick to send me my receipts for $150 when I buy crowns, but they couldn't be bothered to notify me that they are disabling my ability to use the game I have paid for. I don't have any mailing add-ons and I don't spam anything in chat. Right before I was apparently banned, I was searching for a glyph on the merchants. I was looking for a good price, so I repeated the same search on multiple merchants very rapidly, something I do all the time.

@ZOS_BillE , if you are catching more bad guys with this system than good guys, then keep up the good work. If not, then please review the banning process to prevent innocent players from being caught in the net. In the mean-time, please remove the ban from my account so I can play with my family.

drzycki_ESO

Bumping for Midlar. Please help. He is an important part of our guild and his social ban is seriously impeding our game-play. We don't want to lose him because of a mistake that wasn't his own.

Thank you for looking into this matter

ZOS_Bill

@Midlar

Please check your inbox for an update regarding your support ticket.

Midlar

Thanks for the reply, @ZOS_BillE , but it is now Day 8 of my social ban. Very frustrating.

CooLow

1You should expect more than 15 days. Im on day 18, and still waiting the response on my ticket.

Midlar

That's a shame. These automated false positive bans are creating more support issues, which causes more support delays, which leads to more unhappy customers. The only thing worse than a cheater is being falsely accused of being a cheater. Hopefully someone in charge realizes the flaw in this strategy before it's too late. I am seriously considering canceling all three of my family's accounts because of this nonsense.

SammiSakura

I must say I am in the same boat here. Day 7 or 8 of my ban. Last one they sorted in 4 days, so I personally think they are just ignoring me until the ban time is up.
Making me really dislike coming into the game, but I have no choice with 3 guilds to look after. Making that job insanely difficult for me to do.

Amilla_Silverline

Sammi.. me too. I also have 3 guilds I look after.

Once you have the ban once you seem to be blacklisted. This is my 3rd ban this year and I noticed with my 2nd and 3rd I dont even get the automated reply to my ticket so I assume that my ticket has been put on an ignore pile and wont be regarded what so ever unless I come here and to social media to complain and prod.

ZoS.... get your act together We have asked you to work with us and provide information so we can send mails at times that are better or amend Shissus guild tools to send mails at better intervals or change notifications or do whatever it is that will be a sensible compromise and all you do is tell us to stop sending mails.

If customer support and forum mods cant answer our questions (we dont expect you to know how the game is coded) pass the enquiry over to a dev. Someone on the development team should know or should be able to find the bit of code that looks for server "spam" and give us some sort of straight answer so that we can work WITH you and lighten the load of tickets.

It saddens me that some of your most active playerbase members are being targeted like this because your systems disregard us as "trouble" for taking care of our guildies.
And because the inevitable will happen and you will tell me not to send the mails and to find an alternative way of telling members; we have a discord where people are informed about our lottery (which is run across 3 guilds and therefore not run via the guild bank). The last 3 weeks I have been posting in guild chat when i have been on about once an hour. 3 weeks ago we did not even sell 100 tickets, 2 weeks ago we made that total up to 192 (still less than 100 tickets sold in a week. Last week we scraped 100. This week I dared to mail my guilds again and we sold nearly 200 tickets in 48 hours.. which then caused my social ban. The mail system serves its purpose in the function of reaching our members far better than plugging it through chat. Telling me not to use it seriously hurts a fundamental part of our guild community and being able to reach members who live in other time zones.

So please, ZoS; communicate with GMs, communicate with add-on developers and we can figure out how to not overclog the servers when we need to send mails and messages through chat.. because believe me we are scared to mail and message now. A social ban stops us supporting our members. We cant help them farm gear, we cant craft for them, we cant even give them a sodding item from the guild bank. You cripple some of your most important players for supporting the ESO community, and your reluctance to really help, your reluctance to compromise just tells us you dont really care.

SammiSakura

Hear Hear @Amilla_Silverline ! Youve said everything I want to! Discord also isnt great as not everyone uses it, and the MOTD isnt great as its already holding a lot of information, and frankly, people don't read it. They have nerve to stress about the community in eso and all this but GMs who are Community Leaders are penalised and ignored!

Midlar

It's good to hear I am not alone in my frustration. I'm sure there are many others in the same situation that are coming here looking for answers.

@SammiSakura , you mentioned they may be waiting "until the ban time is up." How long is that?

SammiSakura

Midlar wrote: »

It's good to hear I am not alone in my frustration. I'm sure there are many others in the same situation that are coming here looking for answers.

@SammiSakura , you mentioned they may be waiting "until the ban time is up." How long is that?

I honestly have no idea. My first time was "fixed" after 4 days, and I am now on day 8 or 9? Just a theory I have at the moment haha coz nobody seems to be actually doing anything about this