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• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
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Ticket boxes greyed out.
I am trying to open a ticket for a character issue and the boxes are all greyed out. I can only pick the race on the form. I have tried several browsers, another computer and turned off all ad blocking. I need to put in a ticket ASAP
thank you
thank you
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idk✭✭✭✭✭
✭✭✭✭✭@ZOS_BillE might be able to help but I am not expecting them to check-in again before tomorrow USA time as it is pretty late there.0 -
Taleof2Cities✭✭✭✭✭
✭✭✭✭✭I answered in your other thread, too, @SparHawk66.
Try using a different browser.
If that doesn't work, try the account recovery section of the Support page.0 -
ZOS_Billadmin@SparHawk66
Did you get a ticket number after submitting the ticket through account recovery?
You can post the ticket number in the thread so we can make sure the ticket was started successfully.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
It says ticket still looking for an agent... nothing being done yet. I am loosing hope this issue will be resolved.
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Taleof2Cities✭✭✭✭✭
✭✭✭✭✭Remember that the Support Team is working from home with a backlog, @SparHawk66 ... so the resolution time is measured in days and not hours.
When you get the initial canned response from Support, make sure to follow up.
Be persistent but polite.0 -
2Cities, I never got a canned response or email. checked all of my inboxes. I am worried the longer it goes the less chance I will get character back. Is there a time limit? Ticket still says waiting on an agent.
regards0 -
Taleof2Cities✭✭✭✭✭
✭✭✭✭✭To clarify ... when you get the initial canned response from Support (which should be soon), be sure to follow up on it.
Edited by Taleof2Cities on May 7, 2020 6:55PM0 -
It says ticket still looking for an agent... nothing being done yet. I am loosing hope this issue will be resolved.
update. I received a reply that my ticket has been sent to proper team and will hear from them soon.0 -
ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0