Suspended from the site

Derzkuy · April 2020

A week ago I was suspended from the site and I can’t log into my account or game. I have not received any information on the email. Then I wrote 2 tickets:
200416-011368
200416-011418
in fact, they are of the same content, I just did not know exactly how to do it correctly, but did not receive a message in the mail that it was created at all, unlike the previous ticket.
I understand that you have a lot of workload right now, but I'm worried about my account and because I still can’t play. Could you please help
Thanks

ZOS_Bill · April 2020

@Derzkuy

Thank you for including your ticket numbers. Please check your inbox for an update.

Derzkuy · May 2020

@ZOS_BillE

I have been waiting it for about 3 weeks, soon there will be a month... Thanks

Derzkuy · May 2020

@ZOS_BillE

Solved.

ZOS_Bill · May 2020

@Derzkuy

Thank you for the update and we are glad to hear the issue is now resolved. With the issue solved, we are going to close this discussion.