Maintenance for the week of December 2:
• PC/Mac: NA and EU megaservers for patch maintenance – December 2, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – December 4, 6:00AM EST (11:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – December 4, 6:00AM EST (11:00 UTC) - 12:00PM EST (17:00 UTC)
• PC/Mac: NA and EU megaservers for patch maintenance – December 2, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – December 4, 6:00AM EST (11:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – December 4, 6:00AM EST (11:00 UTC) - 12:00PM EST (17:00 UTC)
Changing email address ticket 200415-000891
DarknessAngel
Soul Shriven
Looking for assistance, i put in a ticket 24 hrs. ago 200415-00891. I purchased greymoor and elswyr on pc. i can log into my account, and i have access to my old and new email address. I'm attempting to do 2 things.
1. I need to change my email address on my account from my old to my new one (i have access to both). I'm not getting the codes sent to my old email though. (I am getting emails from The Elder Scrolls Online Forums <noreply.forums@elderscrollsonline.com> for password resets for the forums though on my old email address, just not anything to do with the game.
2. I cannot log into the game itself, i haven't played in ages and reimaged since i last played. its sending me a verification code to login to the client, and I'm not getting that either. It seems i receive the email to change my password for the forums though... weird huh?
Also I wasn't sure if I owned summerset, I saw I was in the beta online (closed beta) on my account info, but I cant remember if I bought it. if I didn't I was going to purchase the more expensive elswyr that had it included. sadly, there's no way to tell without logging into the game itself so I missed the sale for it if I don't own it. Can I get assistance upgrading to it for the difference of the sale price from the digital upgrade to the digital standard if I don't own it?
1. I need to change my email address on my account from my old to my new one (i have access to both). I'm not getting the codes sent to my old email though. (I am getting emails from The Elder Scrolls Online Forums <noreply.forums@elderscrollsonline.com> for password resets for the forums though on my old email address, just not anything to do with the game.
2. I cannot log into the game itself, i haven't played in ages and reimaged since i last played. its sending me a verification code to login to the client, and I'm not getting that either. It seems i receive the email to change my password for the forums though... weird huh?
Also I wasn't sure if I owned summerset, I saw I was in the beta online (closed beta) on my account info, but I cant remember if I bought it. if I didn't I was going to purchase the more expensive elswyr that had it included. sadly, there's no way to tell without logging into the game itself so I missed the sale for it if I don't own it. Can I get assistance upgrading to it for the difference of the sale price from the digital upgrade to the digital standard if I don't own it?
0
-
ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site1 -
DarknessAngelSoul Shriven
Thank you kindly for the response ZOS_BillE.
v/r
Louis Imbrogno (DarknessAngel)0 -
DarknessAngelSoul Shriven@ZOS_BillE
Somehow my ticket shows it was last updated 3 Hours ago, yet the status is still waiting on agent (I havnt been on a computer since 9 hours ago i havnt touched it myself). I've been waiting patiently a week now, and i want to make sure somehow i didnt get tossed to the back of the line, as that would be unfair.
Please if you could shed some light on the matter and assure me either i wasnt tossed to the back of the line, or help assist me getting back into the place i was in.
Thank you for your time and attention.
v/r
Louis Imbrogno (DarknessAngel)
0 -
ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0