ISSUE Resolved TY ZOS Cust svc Waiting on Crown refund for stick horse

Ilawynde

@ZOS_JessicaFolsom @ZOS_GinaBruno

Question Reference # 200329-002179
>
> Date Created: 03/29/2020 06:35 AM
> Date Last Updated: 03/29/2020 07:01 AM
> Product: ESO
> Status: Customer Response Required
Been a few days........................still waiting

TY

My reply to the ticket response:

Nightmare Stick Horse

1500 crowns

purchased 1st day for sale few days ago

TYVM be safe!
GT Ilawynde XBOX NA

On 3/29/2020 7:01 AM, Bethesda Support wrote:
>
> Bethesda
>
> Thank you for contacting
> Bethesda Customer Support
>
> Question Subject: Customer Service Ticket
>
> Question Reference # 200329-002179
>
> Date Created: 03/29/2020 06:35 AM
> Date Last Updated: 03/29/2020 07:01 AM
> Product: ESO
> Status: Customer Response Required
>
> Message Log:
> Bethesda Customer Support response on 03/29/2020 07:01 AM
> Greetings!
> In order to look further into your Crown Store purchase, we are going to need the following information:
>
> Full name of Crown Store item you purchased
> Amount of Crowns/Gems spent on the purchase
> Date of purchase
>
> Once we have this information we will be able to investigate this matter further.
> Warm Regards,
> The Elder Scrolls Online Team
> Customer response on 03/29/2020 06:35 AM

> Please refund 1500 crowns for stick horse did not realize it was slow tyvm
> We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).

ZOS_Chiroptera

Hey @Ilawynde, a support agent will be happy to look into this shortly.

Ilawynde

issue resolved stick removed and crowns refunded!!!!

TY

Everyone stay safe!