disappearing eso plus

Alphawolf01A

My eso plus has disappeared and re appeared multiple time today. It has caused issues with inventory management and banking.
Anybody know what's going on?

Alphawolf01A

Also, My plus is paid up. I have almost 6 months till it renews.( i bought the 1 year option)

jaws343

Mine is gone as well on Xbox.

Mr_Walker

Mine's gone. Despite being fully paid up.

InaMoonlight

Just gonna throw a couple names in hopes the issue gets attention.

@ZOS_GinaBruno @ZOS_BillE

GenjiraX

Mine's gone, too. Due to auto-renew on Xbox on 20/04/2020.

Lord-Otto

Yup, mine is gone, too. XBox EU.
=C

Ilawynde

mine is gone as well XBOX NA

Good Grief!!

It's back for me now

LadyDestiny

Same here on xbox NA. Not due until april 1st.

jaws343

I had to fully restart my console to get it to work again properly.

Flameweaver1951

Having problem on Xbox EU. Checked my subscriptions on Xbox and my ESO+ sub is due 1st April and Xbox game pass due 18th April. No idea what’s going on.
Edit: XBOX restart appears to have fixed issue.

GenjiraX

I have cleared MAC address cache, restarted console, applied Delete Everywhere to my save file, unplugged console... nothing worked.

Alphawolf01A

Wow. I wasn't expecting this. I'm on xbox NA. Must be a communication error between xbox and eso?

Lord-Otto

Still not resolved...
=(

Tendoshii

Hard resetting has been the fix for me but it’s gone away 3 times in the last two days.

Alphawolf01A

Hard resets and changing the MAC address seem to fix it temporarily. I cycle through 11 characters and usually loose plus after about the 3rd change. then reset and try again.

Metal10957

Hope it is fixed soon.

The_Saint

ZOS_JessicaFolsom wrote: »

Hi everyone,

Thank you for the reports about this. We got some similar reports via our Customer Support team last night as well and are working with Microsoft to investigate. In the meantime, we encourage you to submit a Support ticket with us here: https://help.elderscrollsonline.com/ We'll keep you updated.

ZOS_JessicaFolsom wrote: »

Thanks for the reports about this everyone. Just posted this in another thread - we got some similar reports via our Customer Support team last night as well and are working with Microsoft to investigate. In the meantime, we encourage you to submit a Support ticket with us here: https://help.elderscrollsonline.com/

GenjiraX

The_Saint wrote: »

ZOS_JessicaFolsom wrote: »

Hi everyone,

Thank you for the reports about this. We got some similar reports via our Customer Support team last night as well and are working with Microsoft to investigate. In the meantime, we encourage you to submit a Support ticket with us here: https://help.elderscrollsonline.com/ We'll keep you updated.

ZOS_JessicaFolsom wrote: »

Thanks for the reports about this everyone. Just posted this in another thread - we got some similar reports via our Customer Support team last night as well and are working with Microsoft to investigate. In the meantime, we encourage you to submit a Support ticket with us here: https://help.elderscrollsonline.com/

I think they were posted on Friday maybe. I hope Jessica and the other members of the ESO community team are ok.

ugafanatic07

Mines disappearing too! Was told to restart Xbox and it’d come back. It did but why do I need to restart Xbox every time? This is the 5th time since Friday of last week