Caught live on stream: Permissions on housing changing to "No access" ON ITS OWN

StabbityDoom · March 2020

https://clips.twitch.tv/AverageReliableCoyoteYouWHY

Please take a look devs, please pass along to those who can fix: can anyone please tag who needs to see this in the comments? I"m not sure who to aim it at.
This is happening to a lot of us these days and so many houses are being turned inaccessible by themselves.

Please help!

Pinoh · March 2020

Had a similar issue with a house i just bought. I inherited permissions, but when I got around to looking, they were all blank. I invited someone over to look at the house, and they were denied permission. The settings were blank yet again. I set them 3 or 4 times, then when I finally loaded the editor again, it had saved them.

StabbityDoom · March 2020

Pinoh wrote: »

Had a similar issue with a house i just bought. I inherited permissions, but when I got around to looking, they were all blank. I invited someone over to look at the house, and they were denied permission. The settings were blank yet again. I set them 3 or 4 times, then when I finally loaded the editor again, it had saved them.

I actually have caught this on stream twice now, but this one was clear as day.

I just don't know even who to direct this to. Any ideas?

Alinhbo_Tyaka · March 2020

StabbityDoom wrote: »

Pinoh wrote: »

Had a similar issue with a house i just bought. I inherited permissions, but when I got around to looking, they were all blank. I invited someone over to look at the house, and they were denied permission. The settings were blank yet again. I set them 3 or 4 times, then when I finally loaded the editor again, it had saved them.

I actually have caught this on stream twice now, but this one was clear as day.

I just don't know even who to direct this to. Any ideas?

I'd open a thread in Bug Reports and link to the video.

LifeIsAGrave · March 2020

I've been experiencing this on Xbox EU for a since mid-2019. It's been jumping from Decorator to No Access on it's own. I put in a ticket or two - no word yet. It was supposed to have been fixed a long time ago, but still keeps happening.

StabbityDoom · March 2020

Yeah and I just got accused of changing the permissions myself (clicking, somehow, which I didn't do).
Also they suggested addons doing it, even though XBOX is also having this problem. Maybe I should just stay in the housing forums, too many baiters, trolls and means elsewhere.

reoskit · March 2020

@StabbityDoom - I just was thinking about this - you know when you get a new house and it asks you if you want to use permission settings from another house? You say yes, you select a house, and off you go.

I wonder: if you later change the settings (either in the parent or child house), perhaps it's trying to bring them back to alignment? Examples:

Default permissions at House A = no access
You buy a new House B and align with House A's permissions (default = no access)
You later update permissions for House B to be default = decorator
System knows that B should have A's permissions, so it defaults back to A's permissions

OR

Default permissions at House A = no access
You buy a new House B and align with House A's permissions (default = no access)
You later update House A's permissions to default = decorator
System says "Align House B with House A" and updates House B to the permissions default = decorator

You follow all that?

Edit: clarification

Pinoh · March 2020

Nah don't think so. All my houses have a default visitor access and are open to the public. When I inherited open house settings by your logic, it should have kept opening it up. Instead they are simply being erased. You have a lot of convoluted logic there, which inherently makes it unlikely. KISS

StabbityDoom · March 2020

reoskit wrote: »

@StabbityDoom - I just was thinking about this - you know when you get a new house and it asks you if you want to use permission settings from another house? You say yes, you select a house, and off you go.

I wonder: if you later change the settings (either in the parent or child house), perhaps it's trying to bring them back to alignment? Examples:

Default permissions at House A = no access
You buy a new House B and align with House A's permissions (default = no access)
You later update permissions for House B to be default = decorator
System knows that B should have A's permissions, so it defaults back to A's permissions

OR

Default permissions at House A = no access
You buy a new House B and align with House A's permissions (default = no access)
You later update House A's permissions to default = decorator
System says "Align House B with House A" and updates House B to the permissions default = decorator

You follow all that?

Edit: clarification

I do follow it. At this point I'm willing to believe its anything - if that's the case though it should be made clearer by zos.

I don't know what to think, but I know I didn't do it

katanagirl1 · March 2020

@reoskit I thought the same thing back when it was automatically switching permissions from visitor to decorator for some players some time ago. I was never convinced that the problem was fixed properly because little was said about it from the devs.

I wondered if, instead of just doing a one-time copy of permissions, that each time you change permissions on the original house (the one which the new house inherited the permissions from), it would then update the new house the next time you visited it.

The last time I was able to see permissions change by just visiting my houses one after another, so it seemed to validate that theory.

StabbityDoom · March 2020

Folks @ZOS_AntonioP just let me know they got my video to the right people! thanks for the help and great job on passing along the info, AntonioP. Really makes me feel good that we are listened to! Hopefully this will help identify the problem and lead to a fix.

reoskit · March 2020

Pinoh wrote: »

You have a lot of convoluted logic there, which inherently makes it unlikely. KISS

There isn't anything "convoluted" about push-pull relationships.

reoskit · March 2020

Also, yay Stabby. Keep us posted.

Alinhbo_Tyaka · March 2020

Sorry to hear about the trollish behavior you ran into. It also very good to see that ZOS heard you and is looking into the problem.

Gandalf_72 · February 2021

StabbityDoom wrote: »

https://clips.twitch.tv/AverageReliableCoyoteYouWHY

Please take a look devs, please pass along to those who can fix: can anyone please tag who needs to see this in the comments? I"m not sure who to aim it at.
This is happening to a lot of us these days and so many houses are being turned inaccessible by themselves.

Please help!

Video by StabbityDoom::
https://clips.twitch.tv/AverageReliableCoyoteYouWHY

Bug Report sent through online game by me:
https://cdn.discordapp.com/attachments/756823428794941490/802924523695505488/BUG_REPORT.jpg

ZOS wrote that issue was fixed in this Patch Notes:
https://forums.elderscrollsonline.com/en/discussion/555219

"HOUSING
General
Fixed an issue where some homes would ignore the access permissions set by their owner."

FALSE!!
It's not true.
It's wrong.
The bug is still the same, the issue has never been fixed !!

Please help!

seecodenotgames · February 2021

I would say it happens a lot less often, but it still happens occasionally. It still make me paranoid enough to check the permissions every time I visit one of my own homes.

Rishikesa108 · February 2021

seecodenotgames wrote: »

I would say it happens a lot less often, but it still happens occasionally. It still make me paranoid enough to check the permissions every time I visit one of my own homes.

You lucky guy ! For me it happens very very often ! Every day and many times a day for a lot of houses. It's a tragedy...

Jimbru · February 2021

Same problem, I've had all my permissions reset at least twice that I know of.

tim99 · February 2021

i have that exact same behavior EVERYTIME i change something at the permissions in EVERY house for over 2 years now.
I can exactly recreate and record this issue if needed/wanted.
The old settings/names in the lists are not lost, if you play around a bit and change things and reload/restart, they come back from time to time. The solution for me was, i just didnt changed anything any more when i found a moment he remembers them.

I also opened a ticket a long time ago for this, and i already wrote within the description that i tried without addons and its the same result/error and added a link to a video where you could clearly see the error and that i have none addons activated.
I got a response with the suggestion, i shall try it without addons. So i deleted the mail and accepted a fact: permissions just don't exists in housing.

Btw. I also found a solution for the limited slot-situation: i stopped doing housing at all lol - but thats a different page of the book i guess

swankery · February 2021

This happens to me often. It will switch itself to No Access and the guild and visitor list are gone for that home. I have to switch it back to Open to Visitors and have watched the UI change itself to No Access before my eyes. Conversly, I've been in my home set to No Access and had visitors show up at my home and I have no guilds added and no individual visitors on the guest list. I like to decorate in peace! :P I have almost 50 homes. I routinely check perms. In banlist - when ticking off the box "Apply to all Houses" It does not add their name to the ban list for all houses. Individual perms for persons who are "visitor" for All Houses do not show up in lists when perms are glitched. Often when I add one guild or individual to the perms list - in a few seconds, the list I previously set, will suddenly appear. I dont think they care because most people only can and will have one home open as their main as per the base game allows right now for visitation, anyone without addons wont see any other homes so I'm guessing this is just not a priority for them. IF they ever and I HOPE they do- incorperate the Housing Hub into the game then they will have to adress this issue of perms sometimes being innefective/defective.

Rishikesa108 · February 2021

We spend a lot of crowns for houses... I think ZOS should listen to us... this bug is inadmissible...

Gandalf_72 · February 2021

tim99 wrote: »

i have that exact same behavior EVERYTIME i change something at the permissions in EVERY house for over 2 years now.
I can exactly recreate and record this issue if needed/wanted.
The old settings/names in the lists are not lost, if you play around a bit and change things and reload/restart, they come back from time to time. The solution for me was, i just didnt changed anything any more when i found a moment he remembers them.

I also opened a ticket a long time ago for this, and i already wrote within the description that i tried without addons and its the same result/error and added a link to a video where you could clearly see the error and that i have none addons activated.
I got a response with the suggestion, i shall try it without addons. So i deleted the mail and accepted a fact: permissions just don't exists in housing.

Btw. I also found a solution for the limited slot-situation: i stopped doing housing at all lol - but thats a different page of the book i guess

Really?

tim99 wrote: »

So i deleted the mail and accepted a fact: permissions just don't exists in housing.

IMO permissions should be removed at all by ZOS rather than leave it so with these bugs!!
It’s not fair that people spend so many Crowns on houses and then there are these bugs that invalidate accessibility to their homes

Cloudtrader · February 2021

Wow, these problems suck.

I've never experienced this, so maybe what I do might help you all. I bought by first home with Homestead update and set permissions. Now, every time I buy a new home, I use that first home as the template for permissions and never change them after that. It might help?

I don't know, they need to fix this for everybody.

StabbityDoom · February 2021

Cloudtrader wrote: »

Wow, these problems suck.

I've never experienced this, so maybe what I do might help you all. I bought by first home with Homestead update and set permissions. Now, every time I buy a new home, I use that first home as the template for permissions and never change them after that. It might help?

I don't know, they need to fix this for everybody.

I never change them either, except to fix them since they change on their own.

Gandalf_72 · March 2021

Not fixed yet:
https://forums.elderscrollsonline.com/en/discussion/564242

Wildberryjack · March 2021

Yeah this is happening to me also. It's quite annoying and I'm at the point of checking permissions every time I go to one of my houses so I can change it back.

Delphinia · March 2021

Thanks for bringing this to the spotlight @StabbityDoom .

This has been happening to me with numerous homes for over a year it seems, probably longer.
I have reached out to them and been instructed to provide video evidence. Unfortunately, I do not usually make it a practice to film when I enter my homes and it is so random, I never know when to expect it.

I really hope someone will take a look into this finally as I know there are many of us who have been experiencing this for quite some time.

StabbityDoom · March 2021

Delphinia wrote: »

Thanks for bringing this to the spotlight @StabbityDoom .

This has been happening to me with numerous homes for over a year it seems, probably longer.
I have reached out to them and been instructed to provide video evidence. Unfortunately, I do not usually make it a practice to film when I enter my homes and it is so random, I never know when to expect it.

I really hope someone will take a look into this finally as I know there are many of us who have been experiencing this for quite some time.

wellp, here's their video evidence. It did it on its own. I've watched it do it on its own many times since, but didnt feel the need to document every single time... maybe I should have? Would be nice to know if they are aware and working on this.

Ekoe1954 · March 2021

I have a similar problem, I can't even see what permission't I've given most of the time. I go into my houses regularly and check permissions and rarely does it register that I've given any. When it DOES show the permissions, I've watched them fade before my eyes. Too fast often to even edit them.
As I too like to decorate in peace and open a house when I am ready to show it, perhaps close it again if I am contemplating adjustments, The fact that I can't even SEE my permissions 99 % of the time is really frustrating.

This has been going on for at least a year. Whatever the issues is with permissions it really needs to be looked into.

ZOS_GinaBruno · March 2021

Hey everyone, thanks so much for your reports. In order to help us track this issue down, could you please provide the following information the next time you run into this issue:

Your account name
The platform and megaserver you were playing on at the time
The date and time when you saw it happen, and your time zone
A video of the event if possible, or screenshots if not
A description of what you were trying to do, and what you saw happen. If you were trying to add or remove a specific permission, please include the exact attempted edit as best you can.

Thanks in advance!

Aragorn79 · March 2021

ZOS_GinaBruno wrote: »

Hey everyone, thanks so much for your reports. In order to help us track this issue down, could you please provide the following information the next time you run into this issue:
Your account name

The platform and megaserver you were playing on at the time

The date and time when you saw it happen, and your time zone

A video of the event if possible, or screenshots if not

A description of what you were trying to do, and what you saw happen. If you were trying to add or remove a specific permission, please include the exact attempted edit as best you can.

Thanks in advance!

Hi there.
My account is Aragorn79 and I play on PC EU. I cannot tell the precise time this happens since it seems to be a commonly occurring bug. I sometimes visit my homes and notice that the permissions have been changed to no access, or have been re-setted. I wasn't doing anything special in particular besides just going to a home. This error sometimes does not go away, meaning, I cannot change the settings back to the loaded ones: I get the message "settings already loaded" when they definitely are not because of this bug.

Thanks