Greymoor CE Box discount code

Esmaralda

So I put the CE in the cart on the Merchandise Shop. Then I got an email saying I could use a discount code. But when I apply it, it says the code isn't valid for the item in my cart. Like, I figured there wouldn't be a discount for the new XPac, but why did I get an email saying I could use the code? TIA

Taleof2Cities

You might need to link, paste, or screenshot the actual e-mail for us to help, @Esmaralda.

ZOS_Bill

@Esmaralda

You can open a ticket with customer support so we can look into the discount email you received regarding Greymoor.