Yesterday I bought the Elsweyr digital collectors edition for playstation. Bought some time for Playstation plus and ESO plus. Made a character to try it out. I noticed that the crafting bag wasn't taking anything I found. I clicked on it and it said you need ESO plus to use it. I sent a ticket to support and this is the answer I got:
Thank you for contacting The Elder Scrolls Online Team!
We greatly appreciate you bringing this potential bug to our attention. This information has been collected and will be passed on to our development team. You will not receive a further response to this ticket.
We encourage you check the Bug Reports section of the ESO Forums as well. The development team checks these regularly and it allows you to add video and screenshots more easily to help dscribe the issue you're experiencing.
Thank you for your continued interest and support!
The Elder Scrolls Online Team
No further response. In other words they win and you lose. What a joke.