Akamai routing ESO though Sydney, Australia

BRogueNZ

That's funny its closer now to me and its still just as bad. ye gads

Anotherone773

Interesting. I play on PC NA and live in the Midwest US and my ping is a normal 75-110. I have not had it go over 110 or had one lag spike in the couple of hours i have played. tracing the route directly to the servers i hit Akamai at 41 ms on the 10th hop and then the rest time out. I also play via steam.

Maybe a cable got cut? That happened in a town near me one time. Someone was digging cut a fiber optic inet cable and 35k people lost internet for about 8 hours.

JohnVNovelli

ArchMikem wrote: »

JohnVNovelli wrote: »

ZonasArch wrote: »

JohnVNovelli wrote: »

Skyrim is the last chance they have at baiting some more money out of players before they pull the plug completely. Performance has been getting worse and worse in a period of time where they said they were making year long changes to improve it across the whole game. The horrible ping won't matter to the player base they are targeting anymore.

I've read "pull the plug" to this game since tamriel unlimited became a thing. When was that?

No need for an answer.. just reflect on it. See how dumb your statement is.

6 star forum warrior look at you go baby

Those year long changes don't even really start until Q1 of 2020, it's all laid out in their timeline. Though with your single forum star you probably didn't even read it.

Too bad they started in Q4 of this year you brainlet. My point was that these small changes were supposed to have a small improvement on the functionality of the game, and rather than that, not only has it not improved, the game has become worse. Over 10,000 comments and still an absolute brainlet.

CleymenZero

Jaraal wrote: »

It's the primary reason for all the lag, but they'll tell you that they have a contract in place and can't do anything about it.

Any contract where a provider doesn't provide a proper service should have a clause to be broken...

MidnightMusical

was able to use a VPN to fix this ping issue, but still shouldn't have to use a VPN to play.

Beardimus

JohnVNovelli wrote: »

Skyrim is the last chance they have at baiting some more money out of players before they pull the plug completely. Performance has been getting worse and worse in a period of time where they said they were making year long changes to improve it across the whole game. The horrible ping won't matter to the player base they are targeting anymore.

Lol, the sky has been falling on this game from launch.

Skyrim will bring big pop..

JohnVNovelli

Beardimus wrote: »

JohnVNovelli wrote: »

Skyrim is the last chance they have at baiting some more money out of players before they pull the plug completely. Performance has been getting worse and worse in a period of time where they said they were making year long changes to improve it across the whole game. The horrible ping won't matter to the player base they are targeting anymore.

Lol, the sky has been falling on this game from launch.

Skyrim will bring big pop..

yeah just like necro did, and then it died again

jcm2606

MidnightMusical wrote: »

was able to use a VPN to fix this ping issue, but still shouldn't have to use a VPN to play.

Welcome to what the entirety of Australia had to deal with for a solid year, before Zenimax finally acknowledged us and dealt with it, apparently only for it to spread to you guys. If our experience is anything to go off of, get ready to pay for that VPN for at least a few more months.

Jaraal

CleymenZero wrote: »

Jaraal wrote: »

It's the primary reason for all the lag, but they'll tell you that they have a contract in place and can't do anything about it.

Any contract where a provider doesn't provide a proper service should have a clause to be broken...

But ZOS isn't likely to allow their data to be transmitted unprotected, so who's to say that a different scrubber service would be any better? They have obviously decided that poor data transmission (and the resulting loss of subscribers) is a better option than fast speed and supposed vulnerability to DDoS attacks.

It's a catch-22.

Contaminate

Jaraal wrote: »

CleymenZero wrote: »

Jaraal wrote: »

It's the primary reason for all the lag, but they'll tell you that they have a contract in place and can't do anything about it.

Any contract where a provider doesn't provide a proper service should have a clause to be broken...

But ZOS isn't likely to allow their data to be transmitted unprotected, so who's to say that a different scrubber service would be any better? They have obviously decided that poor data transmission (and the resulting loss of subscribers) is a better option than fast speed and supposed vulnerability to DDoS attacks.

It's a catch-22.

Literally one day of "maintenence" introduced an average increase of 200+ ping to the majority of players from NA playing the NA servers

This is in all likelihood a ZOS-caused issue

Edit: The current solution seems to require playing via Steam

LegacyDM

@ZOS_GinaBruno

Why is my connection being routed through Australia?

First screen shot is ping in game. Sitting at 340. Normally during the middle of the night I am at 150. This is 430 am EST. During the day with light server lag I am usually around 160 - 200. With heavy server congestion i'm 250+ (and that is being generous).

Ping by Howdy Doodie, on Flickr

Second screen shot is tracert to ESO server. Clearly, I am being routed through Australia. Why? Ping is horrible with time outs.

Tracert-to-ESO by Howdy Doodie, on Flickr

Third screen shot is Speed test to Dallas. Ping 91.

speed-test-to-dallas by Howdy Doodie, on Flickr

Fourth screen shot is tracert to google. Final hop at 75 ms.

Tracert-to-google by Howdy Doodie, on Flickr

Fifth screen shot is tracert to WoW. 13 hops at 70 ms to their west coast server.

Tracert-to-WoW by Howdy Doodie, on Flickr

There is a problem with ESO routing. With other games like WoW I am getting a normal ping of 70ms. Google is giving me normal pings. Your servers are located in Texas. I can easily get 90 ping to Texas. I just don't get it. Why does this game have such terrible latency performance issues for so many years? It's bad enough that server performance is horrendous, now we have to suffer with routing issues?

Deohjo

from the U.S West coast
7 hops to the EU server
to 195.122.154.1
5 19 ms 18 ms 18 ms 193.158.5.9
6 169 ms 169 ms 169 ms 217.5.118.82
7 169 ms 169 ms 169 ms 195.122.154.1

to NA 198.20.198.110
8 22 ms 22 ms 22 ms po110.bs-b.sech-sjc.netarch.akamai.com [209.200.184.200]
9 * * * Request timed out.
10 22 ms 22 ms 22 ms ae121.access-a.sech-sjc.netarch.akamai.com [209.200.184.205]

to NA 198.20.200.1
12 45 ms 45 ms 45 ms 198.20.200.1

to Google
14 19 ms 18 ms 18 ms lax17s14-in-f132.1e100.net [172.217.4.132]

to WoW
10 21 ms 21 ms 21 ms 137.221.105.2

people from a cable company and very few Europeans are going through Sydney.
Some players in East Asia seem to be unable to log in even the route is cut off.

phwaap

What in the world did you guys do to the network!? I never have lasting performance issues but all morning latency has been ~300ms. Are you just trying to set expectations for the horror show that's going to start in 4.5 hours?

Huyen

mrfrontman wrote: »

It's amazing ZoS hasn't taken Akamai to court and filed any sort of legal action yet. Akamai is the primary reason so many people have quit the game, costing ZoS tons of money. If they have a contract in place, I'm 99% sure that a negative impact wasn't part of the deal so the question remains - Why won't ZoS do ANYTHING?

They dont go to court, for the same reason I have to use a crappy pc at work. The upper management doesnt have a clue about whats happening down below, and they dont care unless the money-stream goes flat.

zaria

[removed quote]

Now akamai need to fix this asap. find it weird that stuff like this can really happen.
Note that this is not an ESO issue its an routing issue, har ran into them before with other providers, worse was two offices who could not reach each others because an routing error.

Now it might well be that akamai are not very good at time critical routing looked them up and they are mostly doing web and streaming.

Kaspar

Last night I could not get below 300 latency (1 bar - red). Ran between 300 and 400 mostly and it was practically unplayable. Typically I have 90 to 130 latency.

Heady

welcome to how all of oceanic play

MartiniDaniels

I noticed PVP became notably easier (I usually play with ~300 latency shown by in-game counter). I guess everybody is at 300-400 now.

L_Nici

Thats so nice of them. FInally the NA Server can experience the same playfun like EU.

Heady

its your isp thats having the issue quick ring them to try and fix it

Maxx7410

vpn work? some free?

ZOS_GinaBruno

Hey all, can could you please let us know where you are located geographically? That will help us as we continue to look into a few potential solutions.

BlueRaven

Just a quick question;

Is ZoS in charge/responsible for how an isp routes the connection?

(This whole thing seems weird to me.)

mrbum1234b16_ESO

ZOS_GinaBruno wrote: »

Hey all, can could you please let us know where you are located geographically? That will help us as we continue to look into a few potential solutions.

Im located in the UK (playing on NA server) and tracert shows it going to a new zealand then sydney austrailia IP's, the ping has suddenly jumped from ~180ms to 350ms



this is what i get connecting to the EU Server

Maxx7410

Ok now my ping is back to normal levels. How is yours?

Blevil

Is it just PCNA being affected because I feel like PS4NA is also laggy especially when switching weapons and in combat. Was fine yesterday prior to maintenance.

TheFM

zaria wrote: »

ZonasArch wrote: »

JohnVNovelli wrote: »

Skyrim is the last chance they have at baiting some more money out of players before they pull the plug completely. Performance has been getting worse and worse in a period of time where they said they were making year long changes to improve it across the whole game. The horrible ping won't matter to the player base they are targeting anymore.

I've read "pull the plug" to this game since tamriel unlimited became a thing. When was that?

No need for an answer.. just reflect on it. See how dumb your statement is.

This.

Now akamai need to fix this asap. find it weird that stuff like this can really happen.
Note that this is not an ESO issue its an routing issue, har ran into them before with other providers, worse was two offices who could not reach each others because an routing error.

Now it might well be that akamai are not very good at time critical routing looked them up and they are mostly doing web and streaming.

Youre kidding right? Im in the EU and my connection gets crap ONLY when it hits the ZOS servers.

ZOS_GinaBruno wrote: »

Hey all, can could you please let us know where you are located geographically? That will help us as we continue to look into a few potential solutions.

Heidelberg, Germany

Toanis

mrbum1234b16_ESO wrote: »

ZOS_GinaBruno wrote: »

Hey all, can could you please let us know where you are located geographically? That will help us as we continue to look into a few potential solutions.

Im located in the UK (playing on NA server) and tracert shows it going to a new zealand then sydney austrailia IP's

When you look up the IP's you're routed from Opal Telecom UK to Hurricane Electric UK. Within their network you're then routed to New York (80ms), San Jose (140ms) then Sidney (295ms) and finally given over to Akamai AU that route you back to the US.

WTF indeed.

Fat_Friar

Located in eastern Washington state; in-game latency is >300ms, Tracert shows I'm bring routed through Vocus.net's NZ and AU servers starting at 18 hops in, although comparatively severe latency sets in at 15 hops. Copy/paste of the Tracert:

1 <1 ms <1 ms <1 ms Fail-net [192.168.1.1]
2 <1 ms <1 ms <1 ms 10.10.10.1
3 14 ms 3 ms 2 ms cust-461.ptera.net [69.28.46.1]
4 7 ms 159 ms 63 ms cust-41141.ptera.net [69.28.41.141]
5 6 ms 8 ms 4 ms 10.10.32.181
6 8 ms 10 ms 8 ms 10.10.33.45
7 9 ms 15 ms 15 ms 10.10.33.41
8 26 ms 57 ms 5 ms 10.10.33.97
9 30 ms 118 ms 36 ms spknwa-levy-mx104-xe-1-1-0-0.mammothnetworks.com [65.38.134.193]
10 38 ms 44 ms 40 ms 66.198.192.28
11 51 ms 46 ms 42 ms he.any2.coresite.com [206.51.46.69]
12 48 ms 54 ms 59 ms e0-36.core2.sjc2.he.net [184.104.192.214]
13 65 ms 55 ms 57 ms 100ge16-1.core1.sjc2.he.net [184.104.192.213]
14 58 ms 96 ms 87 ms 100ge13-2.core1.sjc1.he.net [184.105.65.113]
15 246 ms 269 ms 242 ms vocus.gigabitethernet2-13.core1.sjc1.he.net [64.71.184.46]
16 265 ms 270 ms 255 ms bundle-153.cor02.sjc01.ca.vocus.net [49.255.255.24]
17 242 ms 243 ms 273 ms 100g-0-1-0-0.cor02.lax01.ca.vocus.net [49.255.255.2]
18 257 ms 246 ms 246 ms bundle-200.cor01.akl05.akl.vocus.net.nz [114.31.202.46]
19 247 ms 255 ms 251 ms BE-202.cor01.syd11.nsw.VOCUS.net.au [114.31.202.55]
20 243 ms 259 ms 240 ms BE-1.cor02.syd04.nsw.VOCUS.net.au [114.31.192.41]
21 245 ms 251 ms 246 ms bundle-101.bdr01.syd11.nsw.vocus.net.au [114.31.192.83]
22 204 ms 201 ms 201 ms 49.255.93.14
23 207 ms 243 ms 201 ms po110.bs-a.sech-syd3.netarch.akamai.com [23.57.108.243]
24 231 ms 223 ms 208 ms a72-52-1-155.deploy.static.akamaitechnologies.com [72.52.1.155]
25 208 ms 204 ms 231 ms ae120.access-a.sech-syd3.netarch.akamai.com [23.57.108.249]
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Timing out at Akamai is nothing new, but getting an almost around-the-globe trip to connect to a server that's on the same landmass I am is unusual, to put it lightly.

TheFM

Toanis wrote: »

mrbum1234b16_ESO wrote: »

ZOS_GinaBruno wrote: »

Hey all, can could you please let us know where you are located geographically? That will help us as we continue to look into a few potential solutions.

Im located in the UK (playing on NA server) and tracert shows it going to a new zealand then sydney austrailia IP's

When you look up the IP's it's:

Opal Telecom UK => Hurricane Electric UK => Hurricane Electric US => Vocus / Hurricane Electric US => Vocus AU => Akamai Au => Akamai US

WTF indeed.

Yeah, the eu server goes from where I live ( central germany ) to switzerland, AROUND germany to holland, and back down to frankfurt. Like, who does the routing decisions? xD